Data Processing Coordinator

| Austin
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Who We Are
DISCO was initially developed at a litigation boutique in Houston. It was born out of the firm’s frustration with conventional eDiscovery tools that were slow and difficult for lawyers to use. Instead of being forced to adapt our work methods to technology, we wanted to invent technology that works the way lawyers work. DISCO was the result, and today we are the fastest-growing eDiscovery solution in North America.

 

As the leading provider of software as a service solution developed by lawyers for lawyers, DISCO is reinventing legal technology to automate and simplify complex and error-prone tasks that distract from practicing law. DISCO has been embraced by more than 400 law firms, including 75 of the top AmLaw 200, as their first choice for innovative technologies that enhance the practice of law to help secure justice and win cases.
As of October 2018, we are now headquartered in Austin, TX where we recently announced another huge round of funding ($83 million) making us one of the fastest growing tech companies in Austin and the most well-funded startup in the Legal Tech Industry. 

 

What You'll Be Doing

  • Responsible for coordinating the processing, loading and exporting of data to and from our eDiscovery platform
  • Define and execute processes and procedures to ensure the quality and scalability of Data Operations
  • Serve as the main point of contact for any data operations escalations to ensure issues are resolved quickly
  • Monitor workflow and project status to ensure that tasks are performed in accordance with our SLA
  • Track delivery schedules, ensuring proper quality assurance, and manage changes in work scope
  • Drive client satisfaction through effective coordination and communication of client requests
  • Monitor and report on the progress of all data ops projects to management

 

Skills You Have

  • 4+ years of eDiscovery or litigation support experience 
  • Strong project management and operations background 
  • Experience monitoring and managing a ticketing system, Salesforce or something similar
  • Excellent management and communication skills
  • Ability to communicate effectively and tactfully both verbally and in written format to team members and technical/non-technical individuals
  • A customer-centric thought process with the ability to provide process improvement
  • Experience improving customer satisfaction
  • Ability to thrive in a fast-paced environment, work effectively under pressure in time-sensitive situations, and prioritize multiple projects with similar deadlines

 

What You'll Get

  • Competitive salary
  • Opportunity to be a part of a start-up culture — fastest growing company in its space
  • Career advancement opportunities
  • Company volunteer/fundraising activities
  • Flexible & open PTO
  • Onsite gym & showers
  • Free catered lunches as well as free snacks and beverages 
  • Onsite car wash
  • Medical, dental, and vision insurance 
  • Flexible spending accounts
  • Life insurance and disability benefits
  • 401k

About DISCO

DISCO is the leading provider of e-discovery solutions for law firms, corporations, and government agencies. With technology and services that automate and simplify complex and error-prone tasks that distract from practicing law, DISCO empowers lawyers and their teams to effectively manage discovery processes. DISCO is the e-discovery choice of leading U.S. law firms including litigation boutiques and AmLaw, Fortune 500 companies, as well as government agencies around the world.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Location

Our global headquarters are located in the heart of downtown Austin!

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