Amherst is a financial services and technology company that helps investors invest in US real estate

Data Operations Manager at Amherst (Remote)

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Amherst is revolutionizing the way U.S. real estate is priced, managed and financed in order to unlock opportunities for all market participants. Driven by data, analytics, and technology, Amherst has a 20-year history of anticipating where the next risks and opportunities are likely to emerge and designing actionable strategies for investors to capitalize on opportunities across residential real estate, commercial real estate and public securities. Amherst, along with its affiliates and subsidiaries, has more than 900 employees, $5 billion under management and approximately $15 billion under advisement and oversight.


  • Lead a team to proactively identify and mitigate data quality issues, and respond to data source changes or outages, as well as escalations from customers and other stakeholders

  • Support data expansion by measuring and improving quality as new types of data and new data sources are onboarded

  • Monitor key data quality and operational support metrics, as well as customer feedback signals, to identify and advocate for opportunities to create additional value for our stakeholders

  • Prioritize data support operations needs based on impact, and an ability to establish trust and improve the overall customer experience

  • Partner with Product and Engineering squads to continuously improve the breadth, depth, and capabilities of our data quality monitoring and operational support tooling

  • Interface directly with stakeholders and product managers to understand and craft solutions to specific data support needs

  • Ensure success of data privacy compliance practices and workflows;

  • Nurture productive relationships with cross-functional partners, both internal and external, in an effort to break organization silos and push the work forward.

Service Design, Delivery & Transition:

  • Leading the planning service designs, strategy, availability, capacity, security, disaster recovery, and business continuity planning for the data organization

  • Leading on the creation and management of support models for new/amended Data Services

  • Seeking opportunities to improve service provision

  • Working with Service Support to plan the capacity and availability of systems

  • Own and lead a Customer Service Improvement Plan (CSIP) for your domain and ensure this is communicated to the relevant stakeholders.

  • Own, track and monitor the Data services risk register and ensure necessary risks are communicated to the relevant stakeholders.

  • Define, track and report on the service acceptance criteria of new/amended Data services

The Experience You Will Bring:

  • Bachelor's Degree with 2+ years in supervisory experience in building and leading data engineering teams

  • At least 3 years of industry experience in building data engineering solutions: Ingestion, Curation, Modeling, Persistence, Computation, and Delivery

  • Proven Track record of guiding teams through unstructured technical problems to deliver business impact. Demonstrated Ability to translate high-level business objectives into actions. Must be able to reference specific work product in relation to these skills.

  • At least 3 years experience at running cross-functional relationships and communicating with leadership across multiple organizations, departments, or capabilities

  • Demonstrated understanding of Data Architecture, Data Integration, Data Quality, Data Governance, OLAP, Multi-Dimensional Modeling, and Data Lineage concepts. Must be able to reference specific work product in relation to these skills

  • At least 2 years experience in contributing to data governance and security in a data platform

  • Demonstrated communication skills to collaborate with multiple Engineering, IT, and business teams. Must have worked in a matrixed environment and provide examples of communication strategy leveraged

  • At least 2 years experience working in Agile environments supporting multiple product owners with competing priorities.

What Will Put You Ahead:

  • Demonstrated understanding of delivering data solutions and architecture like Spark, Distributed Database platforms, RDBMS, ML Solutions, etc.

  • Product management experience in Data Management areas (e.g. Data Governance/Data Quality/Data Integration, ETL, Big Data, Streaming Data) and/or equivalent experience as a Product Manager, Technical Lead, and has handled data from various sources (raw, transactional, real-time, streaming, etc.)

  • Experience in Enterprise data projects (ingestion, pipeline, integration, etc.)

  • Experience with the use of Statistical Process Control (SPC) to monitor and control the data analytics pipeline

  • Experience working with a variety of database technologies.(e.g. relational, non-relational, timeseries, multi-dimensional…SQL Server, Presto, Postgres, HIVE, or Snowflake, etc.)

  • Experience in working with residential and commercial real estate data products

Our full-time employee benefits include:

  • A competitive compensation package, annual bonus, 401k match
  • Flexible PTO including 7 paid holidays, 1 floating holiday, and 1 volunteer day
  • Employer-paid benefits (medical, dental, vision, health savings account)
  • Professional career development and reimbursement
  • Up to 16 weeks paid maternity leave; up to 4 weeks of paid parental leave
  • Backup childcare offered through Bright Horizons
  • Relaxed casual environment with virtual office events

Amherst is proud to be an Equal Opportunity Employer and committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, physical or mental disability, genetic information or veteran status, and encourage all applicants to apply.

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Where we are

Austin at our HQ with beautiful views of Lake Austin in a modern office as well as our second office in the top floor of the Frost Tower downtown

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • TypeScriptLanguages
    • ReactLibraries
    • HadoopFrameworks
    • JupyterFrameworks
    • Node.jsFrameworks
    • HadoopDatabases
    • FigmaDesign
    • InVisionDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • SmartsheetManagement
    • SalesforceCRM

What are Amherst Perks + Benefits

Amherst Benefits Overview

Competitive compensation + annual bonus
Generous & Flexible PTO, paid holidays, paid volunteer time off
Flexible work from home option
Medical, Dental, Vision, LTD, Life, EAP,
401K with matching benefits
Employee Referral Program
16 weeks Maternity/4 weeks Paternity
Career Development/Advancement

Volunteer in local community
The Amherst Foundation supports numerous initiatives in areas where we live and work, with a targeted focus in education, social services, medical research, and the health and welfare of our community
Friends outside of work
Eat lunch together
Intracompany committees
Amherst has established the Amherst People Council focused on Engage, Grow and Give to promote employee engagement such as Affinity Groups, Career Growth and Mentorship and Philanthropy events.
Daily sync
Open door policy
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Highly diverse management team
Unconscious bias training
Amherst provides unconscious bias training to all employees
Hiring Practices that Promote Diversity
We are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, national origin, gender identity, age or disabilities.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Life insurance is equal to 1 times an employee's annual salary.
Retirement & Stock Options Benefits
401(K) Matching
Acme Co. provides employees with a 401(k) matching plan managed by [provider]. We match 4% of contributions up to $5,000 of an employee's annual gross pay.
Performance Bonus
Amherst has a discretionary annual bonus program based on performance.
Child Care & Parental Leave Benefits
Child Care Benefits
Amherst provides Backup child care assistance.
Generous Parental Leave
We provide up to 16 weeks of parental leave for the primary caretaker. Amherst also provides 4 weeks of leave for the secondary caretaker.
Flexible Work Schedule
Amherst provides employees with a flexible work schedule that includes Flexible start and end times.
Remote Work Program
Family Medical Leave
Company sponsored family events
Amherst sponsors family oriented events Annually.
Vacation & Time Off Benefits
Generous PTO
Amherst employees receive between 20 and 30 days per year of paid time off based on years of service.
Paid Volunteer Time
Our employees receive 8 hours per year of paid volunteer time.
Paid Holidays
Perks & Discounts
Casual Dress
Free Daily Meals
Full-time in-office employees receive a monthly meal stipend through local delivery
Stocked Kitchen
Happy Hours
Relocation Assistance
We offer relocation assistance depending on location and position.
Home Office Stipend for Remote Employees
Amherst provides a monthly stipend for remote employees.
Professional Development Benefits
Job Training & Conferences
Amherst offers employees professional development opportunities like Annual individual budget for training, Onsite training courses, The ability to attend job related conferences and seminars.
Diversity Program
Lunch and learns
Amherst hosts lunch and learn meetings weekly.
Promote from within
Time allotted for learning
Amherst. allows employes to set aside 50% of working hours for learning.
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

Competitive compensation and bonus program. Flexible PTO. Health, vision, dental and long term disability coverage. Paid maternity/paternity leave. Attractive office space. Training certification assistance. Monthly birthday celebrations. Casual work environment with regular team-building outings.

An Insider's view of Amherst

What’s the vibe like in the office?

Something worth bragging about is our newly opened office in the Frost Tower, featuring one of the best views of downtown Austin, cutting-edge IT equipment, a well-stocked employee lounge, and state-of-the art infrastructure to host clients and facilitate cross-divisional team collaboration.


Vice President, Capital Management

What projects are you most excited about?

One of the coolest projects I worked on was the automation and integration of the Concur, Yardi, and Workday systems. Before, employees followed a very time-consuming process for filing expense reports. Integrating these systems simplified the process and saved the Company time and money. It was great to share that news with my fellow team members.


Assistant Controller - Shared Services

How has your career grown since starting at the company?

I have developed a robust knowledge of the single-family rental world and am part of the roundtable of leaders that continues to help the Company evolve through process improvement and execution. Having a voice that is heard and respected is what I always look for when maintaining a career with a company.


Vice President, Property Management

How do your team's ideas influence the company's direction?

My team is expected to create new IP (Intellectual Property) through innovation in software, hardware, workflow process and data. Our goal is to build franchise value/shareholder value, solve difficult problems through creative solutions, and improve over-all efficiency that in turn makes life easier for all of Amherst


Chief Technology Officer

How do your team's ideas influence the company's direction?

We use data to drive our innovations and decisions. As part of the modeling team, I study huge amounts of data, build models, and provide analysis and market signals. Our team never ceases to find ways to improve upon our work. That helps us produce market analyses that are months ahead of our competitors.


Staff Financial Data Scientist

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