Data Science & Analytics Product Manager

| Austin
Role Description

At Fourth, a Product Manager is responsible for the overall success of their solution (a set of related products).

Product Manager is a very broad role: from long-term product strategy to problem management and incorporating gaining market insight; proposition development; writing business cases; supporting Sales & Product Marketing; working with engineers, designers, and testers; and contributing to the resolution of issues. Some of these activities are shared with other people in the business but the Product Manager needs to have a joined-up and balanced view across all the different aspects of the solution.

Product Manager is a role at the very heart of the business that must balance the need to make money with what is technically possible, the demands of customers, and the impact on different parts of the organisation.

Within the next two to three years, the hospitality industry will depend on intelligence.

Our goal is to create a system that is able to learn, automate and improve the operations of a restaurant, enabling the restaurant manager to focus on guests. Data, data science and analytics are about to play a key role in this quest for automation and augmentation of restaurants’ operations.

The Data & Analytics Product Manager is responsible for product planning, delivery and marketing throughout the product lifecycle.

They are the product ambassador, evangelist, and ‘voice of the client’.

They will develop a data-led vision and roadmap for the product based on input from internal stakeholders, clients, customers, market research and their own industry insight.

They will work closely with Data Science, Analytics and other teams to deliver product(s) that align with this vision, meet market needs, delight clients and are delivered to a consistently high-quality standard.

They will develop a diligent forecast for the product based on data from marketing, sales, market analysts and their own experience and manage its delivery.

They will identify, document and communicate the key benefits and value of products. This will be used to create and maintain marketing plans and collateral - including web updates, social media campaigns, industry events, product training materials and sales training.


Responsibilities

· Be the recognized expert in the business on the product, the market, relevant technology and the competition; build external profile to mirror the same level of expertise and be the product spokesperson (conferences, social and traditional media, …)
· Define the product strategy and roadmap
· Manage the product throughout its lifecycle from concept to end-of-life
· Collect, manage and maintain traceability of requirements from all stakeholders across product releases
· Write the business case for investments and gain internal approval
· Propose a product marketing plan and budget and then deliver against it
· Write Product Requirements and Market Requirements documents
· Work with internal stakeholders and third parties to assess and establish partnerships where appropriate
· Develop core positioning and messaging for the product
· Perform product demos to customers and develop relationships in key B2B clients
· Lead the product team to ensure delivery of agreed objectives
· Set pricing
· Monitor, report and improve product performance
· Proactively manage and brief analysts and the media on product launches and all product enquiries
· Manage product iterations; run trials and MVPs, develop and deliver go-to-market launch plans
· Channel management and support
· Commission market and competitor research
· Powerfully promote the product to sales teams through sales training sessions, webinars, newsletters and other mechanisms
· Develop and deliver training to technical sales support
· Manage development and marketing projects to deliver to plan
· Collate feedback from sales and clients and be deliberate about using it for product improvement and customer excellence
· Represent the voice of the client in senior level management meetings
· Evangelize the product internally and externally
· Be recognized as a leader in the business and build relations with business stakeholders
· Regularly curate & deliver product data (e.g. monthly) volume, revenue and profit forecasts
· Be data-driven in decision making, strategy setting and pivoting from plan


Key Competencies & Characteristics/Behaviours

· Product Owner/Manager in a delivery-focused environment; preferably within software development
· Agile delivery environment; ideally with distributed delivery teams
· Domain knowledge is advantageous
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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • CassandraDatabases
    • DB2Databases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • RedisDatabases
    • DynamoDatabases
    • S3Databases

Location

Our office overlooks the 360/Pennybacker Bridge in scenic Northwest Austin. From our rooftop deck you can see Lake Austin and beautiful downtown.
Employees say you'll join HotSchedules for the tech and stay for the people
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An Insider's view of Fourth

What’s the vibe like in the office?

HotSchedules has given me unique opportunities to develop myself personally, professionally & intellectually. I am grateful for these experiences as they have allowed me to grow within the organization & expand in my personal life. In addition, I love working with a group of people who enjoy serving those who serve others and know how to have fun!

Brooke

Customer Success Manager

What does your typical day look like?

Write some code for a new feature, bug fix, or dev/test tool. Attend a daily stand-up meeting. Sometimes attend a meeting or two. Review code pull requests. Answer questions and help somebody else out with a problem. Oh, and I open a lot of doors on the way to my desk in the morning!

Brandon

Software Engineer

What makes someone successful on your team?

To be successful at HotSchedules, you have to have an open mind, be self-driven, and willing to go the extra mile. Humility I think is what measures my success. Being able to own your mistakes, figuring out what you can do to improve yourself, and do it.

Jadyn

Project Manager

What kinds of technical challenges do you and your team face?

Every customer is unique and requires their own set of solutions to a wide range of challenges. No two days are alike. I love hearing about these challenges directly from our customers and diving deep to help them find the best path forward.

Vince

Solutions Architect

What are Fourth Perks + Benefits

Culture
Volunteer in local community
Team members get 4 paid community service days per year to give back to the charity of their choice.
Friends outside of work
Eat lunch together
Intracompany committees
The Torch Team protects our office culture by planning fun events throughout the year to break up the routine and remind us why we're here doing what we do!
Open door policy
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
HotSchedules employees can contribute up to the IRS maximum into their FSA each year.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
3 different health insurance plans from Cigna. The HDHP premium is covered by the company for you and very small cost for dependents.
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
We match .50 on the 1.00 up to 6%, so if you put in 6%, we'll match 3%.
Performance Bonus
We have an annual cash bonus that is based on both company and individual performance.
Child Care & Parental Leave Benefits
Generous Parental Leave
Our parental leave program offers generous time off based on tenure with the company.
Flexible Work Schedule
Flexible start and end times based on your department and role.
Company sponsored family events
Milestone celebrations, holiday events, bring your kid to work, oh my!
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
We give everyone 4 paid community service days per year to give back to their favorite charity.
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Game Room
Pool table, foosball table, ping pong table, Xbox and PlayStation.
Stocked Kitchen
Some Meals Provided
We cater in lunch every month!
Happy Hours
Parking
We have free covered parking for everyone.
Professional Development Benefits
Cross functional training encouraged
Promote from within
Online course subscriptions available

Additional Perks + Benefits

We have a laid back office located in a beautiful location at 2222 & 360 with a rooftop deck and on-site fitness center, flexible work schedules and an open PTO policy, and most importantly, friendly, hospitality-minded, customer-focused people.

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