Data Services Implementations Engineer
RESPONSIBILITIES:
- Partner with clients to understand business requirements and then configure the Batch Import to provide the functionality and display of Account Balances and History Transactions
- Problem solve routine to complex issues
- Work closely with other teams to ensure client satisfaction
- Provide Level 2 and 3 support to other team members and during the testing process
- Create and implement tools that increase quality, security and productivity
- Track status and provide updates in relation to overall implementation process
- Manage customer expectations
- Provide excellent customer service while communicating directly with customers as needed or as requested, by phone (preferred) or by email and case documentation
- Modify software as necessary including, but not limited to, changing scripts, reviewing application logs and making necessary modifications in database tables to optimize the client’s production environment
- Construct and schedule automated processes and create custom processing scripts
- Manage multiple projects while regularly receiving escalated cases from management and prioritize accordingly
- Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to
- Follow internal change control process to implement any required product modifications
- Contribute to a knowledge/FAQ database for supported software
- Perform other duties and responsibilities as assigned
EXPERIENCE AND KNOWLEDGE:
- Bachelor’s Degree in related field or equivalent experience
- 5-6 years’ previous work experience in similar role
- Intermediate MS SQL skills: Understanding of DB Design and TSQL query language as related to Enterprise software configuration, installation and debugging
- Operation System, Hardware configuration and Network troubleshooting skills required with packet analysis valued
- Configuration and deployment experience with Web Services
- Some knowledge of HTML will be helpful but not required
- Data migration experience a plus
- VMware experience not required, but very valuable
- Experience with Python and other scripting languages
- Familiarity with iOS and Android mobile platforms helpful
- Strong troubleshooting, diagnostic and analytical skills for problem solving
- Attention to detail, exceptional follow-through, the ability to prioritize, stay organized, and multi-task in a fast-paced environment
- A relentlessly positive disposition
- Excellent people and teamwork skills
- The ability to remain calm, diplomatic, and cooperative under stressful conditions
- Strong written and oral communication skills