Data Services Implementations Engineer at Q2

| Austin
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RESPONSIBILITIES:

  • Partner with clients to understand business requirements and then configure the Batch Import to provide the functionality and display of Account Balances and History Transactions
  • Problem solve routine to complex issues
  • Work closely with other teams to ensure client satisfaction
  • Provide Level 2 and 3 support to other team members and during the testing process
  • Create and implement tools that increase quality, security and productivity
  • Track status and provide updates in relation to overall implementation process
  • Manage customer expectations
  • Provide excellent customer service while communicating directly with customers as needed or as requested, by phone (preferred) or by email and case documentation
  • Modify software as necessary including, but not limited to, changing scripts, reviewing application logs and making necessary modifications in database tables to optimize the client’s production environment
  • Construct and schedule automated processes and create custom processing scripts
  • Manage multiple projects while regularly receiving escalated cases from management and prioritize accordingly
  • Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to
  • Follow internal change control process to implement any required product modifications
  • Contribute to a knowledge/FAQ database for supported software
  • Perform other duties and responsibilities as assigned

EXPERIENCE AND KNOWLEDGE:

  • Bachelor’s Degree in related field or equivalent experience
  • 5-6 years’ previous work experience in similar role
  • Intermediate MS SQL skills: Understanding of DB Design and TSQL query language as related to Enterprise software configuration, installation and debugging
  • Operation System, Hardware configuration and Network troubleshooting skills required with packet analysis valued
  • Configuration and deployment experience with Web Services
  • Some knowledge of HTML will be helpful but not required
  • Data migration experience a plus
  • VMware experience not required, but very valuable
  • Experience with Python and other scripting languages
  • Familiarity with iOS and Android mobile platforms helpful
  • Strong troubleshooting, diagnostic and analytical skills for problem solving
  • Attention to detail, exceptional follow-through, the ability to prioritize, stay organized, and multi-task in a fast-paced environment
  • A relentlessly positive disposition
  • Excellent people and teamwork skills
  • The ability to remain calm, diplomatic, and cooperative under stressful conditions
  • Strong written and oral communication skills

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Technology we use

  • Engineering
  • Product
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • DjangoFrameworks
    • Node.jsFrameworks
    • TensorFlowFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • TeradataDatabases
    • ConfluenceManagement
    • TrelloManagement
    • WrikeManagement

Location

Our HQ is in North Austin, near Lakeline Mall area with easy access to multiple highways and the Toll road.

An Insider's view of Q2

What are some social events your company does?

We host a variety of fun events appealing to our community of interest groups, ranging from an annual Dodgeball tournament benefiting JDRF Austin, to celebrating Diwali, to quarterly culture events following our townhalls that include something for everyone!

Kelley

Sr. Community & Culture Champion

How has your career grown since starting at the company?

I started on Helpdesk, after 2 years got training and certification as Salesforce Administrator, now working in that role at Q2.

Andy

Salesforce Admin.

How would you describe the company’s work-life balance?

I had no idea when I decided to come to Q2 how much fun working here would be. While we work hard to drive big results, we also find opportunities to have a great time. This is the first work environment where I truly feel that I have found a supportive work family.

Taylor

HR Business Partner

What are Q2 Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
We offer employees Free on-site garage parking.
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Online course subscriptions available
Customized development tracks
Paid industry certifications
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