Director of Market Intelligence at Khoros

| Austin
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Overview
At Khoros, our passion is to help the world's best brands create customers for life. We build products we're proud of, and we're passionate about customer success. As part of the Vista Equity family, you'll receive best in class development opportunities and the ability to work with customers like Samsung, HP, Sony and Visa.
We are looking for a talented Director of Marketing Intelligence who loves understanding and answering the big questions asked by the market, our prospects, our customers, our competitors, and executives. Ultimately, your mission is this: Lead a team that delivers undeniably great research-based insight and validation to inspire our buyers, partners, and internal stakeholders.
#LI-Remote
Responsibilities
You're a curious, bold leader and creative research professional. You have a proven track record in conducting or collaborating on primary, first-party research and bringing those results to life with amazing content. You are a natural storyteller, have strong methodological acumen, and a roll-up-your-sleeves attitude. You love market research, but you love seeing the impact research can have even more.
  • Lead annual research plans across customers, prospects, analysts, competitors. Lead primary and secondary research with continuous curiosity. Synthesize intelligence from internal and external data sources. Dig in to find the meat.
  • Identify and validate market trends and customer expectations to guide our product roadmap and strategic vision. Tell data-driven stories inside and outside of Khoros, using customer examples and trends. Offer recommendations and analysis on how Khoros should maximize opportunities and minimize risks.
  • Inspire thought-provoking content. Introduce differentiated, evidence-driven thought leadership to influence industry conversations and to initiate meaningful engagement with customers and prospects.
  • Guide analyst relations and competitive intelligence to take the right action from insight.
  • Influence product and GTM strategies in collaboration with Marketing, Sales, and Product teams. Uncover critical research needed with internal and external SMEs, and lead execution to inform and develop the research and final output.
  • Iterate, optimize, and incite action. Derive every ounce of value from your team's hard work. Find opportunities to leverage research to both inform decision-making and drive thought leadership through content.
  • Act as a thought leader within our industry, sharing your team's insights at events, webinars, blogs, content, and more.

Qualifications
What you bring to the table:
  • 7+ years of experience in market research and/or product marketing
  • 5+ years experience in translating research into customer-facing insights and thought leadership
  • 3+ years of experience in collaborating with or leading analyst relations
  • Collaborative mindset that allows you to work across a global organization to build a plan, get alignment, and execute it
  • Strong leadership with ability to lead high performing teams in a fun, ever-changing work environment
  • Experience in B2B SaaS
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Technology we use

  • Engineering
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • HTMLLanguages
    • CSSLanguages
    • KubernetesLanguages
    • ReactLibraries
    • ReduxLibraries
    • MySQLDatabases
    • RedisDatabases
    • SalesforceCRM
    • OutreachEmail
    • MarketoLead Gen

Location

Khoros’ headquarters is in Northwest Austin. For the safety of our employees and communities, we’re working remotely during COVID-19.

An Insider's view of Khoros

What does your typical day look like?

My day starts with a quick check of Slack for anything urgent. Daily meetings include selecting new vendors, working on implementations, supporting the business with projects, or having 1x1s. I try to block time for focused project work, daily walks, and lunch away from my desk. In between, I'll catch up on our social Slack channels!

Deb de Freitas

Director, Business Systems

How do your team's ideas influence the company's direction?

It’s our mission to internally plug Strategic Services into every team throughout Khoros. We’re super-users of the product, so we provide input and feedback. We interact with customers daily, so we convey what they’re asking for, and we want to facilitate collaboration to make an even stronger “One Khoros.”

Spike Jones

General Manager, Khoros Strategic Services

What are Khoros Perks + Benefits

Khoros Benefits Overview

Our employees are the heart of Khoros. We live better thanks to our competitive benefits package and employee-first culture. Employees can take care of themselves, their families, and also lead a healthy work-life balance. This includes working-from-home, office, or hybrid, volunteering for their communities, and competitive health & life insurance plans, in addition to wellness benefits and programs. Each Khoros office also features location-specific perks, such as commuter benefits, catered lunches, and recreational clubs. We recently earned a TrustRadius Tech Cares Award, highlighting our strong corporate social responsibility (CSR) efforts.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Khoros provides Austin employees with free lunch on Monday, Wednesday and Friday and breakfast on Tuesday and Thursday.
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Relocation Assistance
Fitness Subsidies
$50/month offered for employee wellness
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

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