eDiscovery Data Operations Coordinator

| Austin
About DISCO
 
DISCO was initially developed at a litigation boutique in Houston. It was born out of the firm’s frustration with conventional eDiscovery tools that were slow and difficult for lawyers to use. Instead of being forced to adapt our work methods to technology, we wanted to invent technology that works the way lawyers work. DISCO was the result, and today we are the fastest-growing eDiscovery solution in North America.
 
As the leading provider of software as a service solution developed by lawyers for lawyers, DISCO is reinventing legal technology to automate and simplify complex and error-prone tasks that distract from practicing law. DISCO has been embraced by more than 400 law firms, including 75 of the top AmLaw 200, as their first choice for innovative technologies that enhance the practice of law to help secure justice and win cases.
 
Job Description
  • Responsible for coordinating the processing, loading and exporting data to and from Disco matters
  • Define and execute processes and procedures to ensure the quality and scalability of Data Operations
  • Serve as the main POC for any data operations escalations to ensure issues are resolved quickly
  • Monitor workflow and project status to ensure that tasks are performed in accordance with our SLA
  • Track delivery schedules, ensuring proper quality assurance, and manage changes in work scope
  • Drive client satisfaction through effective coordination and communication of client requests
  • Monitor and report on the progress of all data ops projects to management
 
Requirements
  • Strong project management and operations background with at least 5 years of eDiscovery or litigation support experience 
  • Excellent management and communication skills
  • Ability to communicate effectively and tactfully both verbally and in written format to team members and technical/non-technical individuals
  • Customer-centric thought process with the ability to provide process improvement
  • Experience improving customer satisfaction
  • Ability to thrive in a fast-paced environment, work effectively under pressure in time-sensitive situations, and prioritize multiple projects with similar deadlines
 
Perks of DISCO
  • Open, inclusive, and fun environment
  • Benefits, including medical, dental and vision insurance, as well as 401K
  • Competitive salary plus discretionary bonus
  • Flexible PTO 
  • Free catered lunches every day as well as free snacks and beverages 
  • Opportunity to be a part of a startup that is revolutionizing the legal industry
  • Growth opportunities throughout the company
Why join us?
Disco is the world’s leading legal technology company.
 
Our offerings help great lawyers improve legal outcomes for their clients. Our goal is to automate away all the parts of the practice of law that don’t require human legal judgment so that great lawyers can focus on doing what it is they went to law school to do. Our technology is used by corporate legal departments in every major vertical, from financial services to pharmaceuticals, to aerospace, to technology, and by most leading law firms in the United States.
 
Disco was founded in 2013 and is one of the fastest-growing enterprise startups in the United States. We have offices in Austin and London and a sales and services presence in most major U.S. cities. We have more than doubled in size each year since founding and have raised money from leading venture capitalists, including LiveOak Venture Partners, Bessemer Venture Partners, and the Stephens Group. We expect to continue on our trajectory of hyper-growth in 2019 and 2020, including opening offices in Asia, Europe, and Latin America to better serve our multinational clients.
 
We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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Technology we use

  • Engineering
  • Product
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ReactLibraries
    • ReduxLibraries
    • FlaskFrameworks
    • TorchFrameworks
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement

Location

3700 N. Capital of Texas Hwy., Austin, TX 78746

What are DISCO Perks + Benefits

DISCO Benefits Overview

DISCO knows its employees and their embrace of the inventor's spirit is the secret of our success. Our focus is keeping DISCO a great place to work, which includes providing benefits and perks that help our employees live up to their potential.

Culture
Volunteer in local community
DISCO Cares was born out of Hurricane Harvey rescue and rebuild efforts. It's driven by our employees and supported by our leadership. We donate time, money, and technology to local charities.
Partners with Nonprofits
DISCO Cares works with Explore Austin on mentors and needed equipment. We also partner with the Capital Area Food Bank, the Salvation Army, and others in our local communities.
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
DISCO employees who have elected to have an FSA can contribute up to $2650 annually.
Disability Insurance
Dental Benefits
Our dental plan has a $0 premium for the employee, with a reasonable monthly premium up for additional family members.
Vision Benefits
Our vision plan has a $10 copay for annual well vision exams and an $180 allowance for glasses and $150 allowance for contact lenses.
Health Insurance Benefits
DISCO offers a variety of health insurance plans. Our high deductible plans cover 100% of the employee's premium with an HSA and we also provide PPO/FSA plans.
Life Insurance
Life insurance is equal to 1 times an employee's annual salary.
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
DISCO offers a dependent care FSA where employees can contribute up to $5000 tax-free dollars towards child or elder care.
Flexible Work Schedule
DISCO provides employees with a work schedule that includes flexible start and end times.
Remote Work Program
Our remote work program includes full-time work from home for positions like our Regional Sales Executives and work remotely on occasion as needed.
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
DISCO offers pre-tax commuter benefits for employees where transit and parking are relevant costs.
Free Daily Meals
Austin employees get free lunch on Monday-Friday.
Stocked Kitchen
DISCO has a well-stocked kitchen including healthy snacks, sodas, coffee, cold brew, and Topo Chico.
Some Meals Provided
Austin employees get free lunch on Monday-Friday.
Parking
We offer employees free on-site garage parking.
Professional Development Benefits
Cross functional training encouraged
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