Duo Security
Our mission is simple: democratize security by making it easy and effective for everyone to use.
Austin, TX

Engineering Manager, Data Infrastructure - Duo Security

| Austin

Duo Security, now part of Cisco, is the leading multi-factor authentication (MFA) and Zero Trust for the Workforce provider.

 

Duo’s mission is to make security simple for everyone. We were born from a hacker ethos and a desire to make the Internet a secure place. We believe in empowering people to follow their passions inside and outside of the office and enable every employee to bring their whole self to work.

 

Our team is our secret weapon. We run the spectrum from artists to analysts, low-key to high energy, and bring together a diversity of skill sets, experiences, and perspectives to solve what we consider to be the world's most pressing geopolitical challenge — transforming the security industry as we know it. Together we build solutions that are easy, effective, trustworthy, and enduring. And that’s why we are the most loved and trusted company in security.

 

What You’ll Do:

As the Engineering Manager for Data Infrastructure, reporting to the Head of Data Science & Engineering, you will lead the team responsible for the data backbones that power Duo’s product and business. You will develop trust with, mentor, and grow a team of capable data engineers. Your team will create and improve paved paths for using modern logging infrastructure such as Kafka and Elasticsearch. That infrastructure serves our customers directly through in-product reports and APIs, as well asby supplying data to machine learning features like Duo Trust Monitor. Your team will also own other related infrastructure for customer, product R&D, and business intelligence use cases.

 

A recent transformation of our authentication logs used modern data infrastructure to unlock value for our customers. Transforming our data systems further will unlock this value across all of Duo. We are looking for a leader to harness and build on this momentum, and to own and improve the data infrastructure that enables us to democratize security.

 

We are a product company that takes a pragmatic approach to what we do. Our engineers work side by side with our designers and data scientists, talk directly with customers, and participate in the usability testing process. To succeed, you’ll leverage your equally strong people, operations, and technical skills while championing a user-first product engineering approach.

 

Our engineers at all levels lead projects and initiatives and bring our teams along with them. We value inclusion, empower autonomy, and emphasize software craftsmanship. You embody our values and development culture of collaboration, democracy, testing, CI/CD, data-driven decisions, and mentorship. 

 

You should have:

  • 1+ years experience in managing a team of software developers. Your experience includes success at hiring, professional development, coaching, and creating a healthy, high-performing team.

  • 5+ years experience in software engineering, preferably in developing data-driven systems

  • Ability to communicate effectively about technical, as well as strategic concepts, to diverse audiences

  • Excellent project management skills

  • A knack for operating autonomously through ambiguity

  • A penchant for relentless automation

  • A bias towards action

  • Strong coaching and mentoring skills

Even better if you have:

  • A BA/BS preferably in the fields of Computer Science or Engineering

  • 3+ years experience in managing a team of software developers

  • Experience leading internal-facing infrastructure or tooling teams

  • Experience with high-availability SaaS environments

  • Experience with automated configuration tools like Ansible, Puppet, Chef, etc

  • Experience deploying cloud services, monitoring, and alerting

  • Experience with Kafka, Elasticsearch, and AWS

  • A demonstrated ability to collaborate with legal and compliance teams to deliver excellent technical solutions that also respect individuals’ data privacy

  • Experience leading distributed teams

 

Why you should apply:

  • You’re excited about growing and mentoring a team of excellent engineers and have the experience to back it up

  • You like solving challenging problems with a focus on customer experience

  • You believe in empowering others to achieve results

 

Why Cisco:

We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren't afraid to change the way the world works, lives, plays and learns. We are leaders with vision, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers. We Are Cisco.

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Where we are

Duo's Austin office is located in the heart of downtown.

Technology we use

  • Engineering
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What are Duo Security Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Online course subscriptions available

An Insider's view of Duo Security

What does your typical day look like?

I always say I have a typical week, not a typical day. My work weeks are consumed by customer interactions (emails, working sessions, status calls and onsite business reviews), internal knowledge-sharing meetings and laughing with coworkers. However, each day is different and is shaped by customer needs.

Lisa

Senior Customer Success Manager

What are some things you learned at the company?

I have learned directly the value of diverse teams. Demographics, background, skills and seniority diversity blend to form higher performing teams as long as individuals are empathetic and kind to one another. Diversity allows for healthy conflict and understanding which push teams forward.

Blake

Engineering Manager, SRE

Jobs at Duo Security
12

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Dev + Engineer
Marketing
Product
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Sales
Tap to close

Senior Site Reliability Engineer - Duo Security

Duo Security
Austin
2 weeks ago
+41
As a Senior Software Engineer on our Site Reliability Engineering team, you will develop software and tools to empower Duo's product development teams to maintain software releases quickly and smoothly. You will collaborate with a wide range of internal partners to engineer automated solutions in an effort to remove toil and enhance stability for a variety of infrastructure, with an emphasis on scalability. You will face challenges that require an engineering mindset and a desire to automate everything possible.

Solutions Engineer, Mid-Market - Duo Security

Duo Security
Austin
3 weeks ago
+41
We are adding a Mid Market Sales Engineer responsible for positioning and selling Duo Security’s two-factor authentication product in the field. We need an expert solutions engineer with a consultative approach, experience with enterprise architecture and the ability to deliver successful proof of concepts. You must be an excellent communicator who can adapt their style to accommodate a variety of business use cases. You should have 2+ years of experience in roles that require direct technical customer interaction, such as Professional Services, Sales Engineering or Solutions Engineering background.

Sales Systems Program Manager - Duo Security

Duo Security
Austin
3 weeks ago
+41
As the Sales Systems Program Manager you will be responsible for working as a liaison with our Internal Systems Team to prioritize projects, complete business requirements documentation, create/maintain the systems roadmap for sales, support testing of new functionality and rollout/training communications. You will have the opportunity to work closely with both business and technical professionals to translate requirements and drive delivery of projects that enable the sales organization to be successful. This is a highly cross-functional role with interaction across multiple departments at Duo to gain alignment regarding requirements for Salesforce.com (or other tool) improvements. Salesforce.com is a tool used across the entire organization and in this role, you will work to make sure that all improvements are a positive change for other areas of the business.

Sales Manager, Partner Sales- Duo Security

Duo Security
Austin
3 weeks ago
+41
Duo Security, now a part of Cisco, is the leading provider of Trusted Access security and multi -factor authentication delivered through the cloud. Duo’s mission is to make security simple for everyone. We were born from a hacker ethos and a desire to make the Internet a secure place. We believe in empowering people to follow their passions inside and outside of the office and enable every employee to bring their whole self to work.

Product Manager, Endpoint - Duo Security

Duo Security
Austin
1 month ago
+41
As a Product Manager for Endpoint, you will play a key role in driving Duo’s Zero Trust strategy. In a Zero Trust environment, it is crucial to understand the security context of a device when a user attempts to sign-in to a business application or resource. As a result, you will be responsible for extending Duo and Cisco’s ability to protect access based on the device security using data collected by Duo, Cisco and 3rd party products, while ensuring a seamless authentication experience for the end-user. In this role, you will partner with various stakeholders from engineering, design, customer success, sales, and senior management and other Cisco product teams to execute on your vision.

SLED Account Development Representative-Duo Security (ATX)

Duo Security
Austin
1 month ago
+41
As a SLED Account Development Representative (ADR) at Duo, you will rally alongside a team of highly motivated ADR’s to build qualified pipelines of potential customers. This includes prospecting customers by phone, email, LinkedIn or whatever it takes to get them excited and engaged with Duo. You will not only be responsible for outbound prospecting but will be expected to be a subject matter expert of all things Duo (since you will be the face of the company).

Head of Product Marketing for Duo Security

Duo Security
Austin
1 month ago
+41
Build and lead a globally distributed 10-15 people Product Marketing team. Develop GTM strategies to grow Duo SaaS business to a billion dollar business within Cisco. Messaging and positioning of all products at Duo. The key messaging developed by the product marketing team will be used by marketing, sales, customer success and other customer facing functions. Lead competitive enablement programs. This includes gathering and processing competitive intel, and developing content to train sales and customer success teams. Lead sales enablement programs. This includes understanding various personae in sales (Duo sales executives, Cisco security specialists, Cisco generalist sales executives, partner sales executives, etc.) and developing effective content for them. Own messaging on how Duo fits into the larger Cisco ecosystem.

Engineering Manager, Data Infrastructure - Duo Security

Duo Security
Austin
1 month ago
+41
As the Engineering Manager for Data Infrastructure, reporting to the Head of Data Science & Engineering, you will lead the team responsible for the data backbones that power Duo’s product and business. You will develop trust with, mentor, and grow a team of capable data engineers. Your team will create and improve paved paths for using modern logging infrastructure such as Kafka and Elasticsearch. That infrastructure serves our customers directly through in-product reports and APIs, as well asby supplying data to machine learning features like Duo Trust Monitor. Your team will also own other related infrastructure for customer, product R&D, and business intelligence use cases.

Mid-Market Account Development Representative-Duo Security (ATX)

Duo Security
Austin
2 months ago
+41
As a Mid-Market Account Development Representative (ADR) at Duo, you will rally alongside a team of highly motivated ADR’s to build qualified pipelines of potential customers. This includes prospecting customers by phone, email, LinkedIn or whatever it takes to get them excited and engaged with Duo. You will not only be responsible for outbound prospecting but will be expected to be a subject matter expert of all things Duo (since you will be the face of the company).

Customer Solutions Engineer - Duo Security

Duo Security
Austin
3 months ago
+41
As a Customer Solutions Engineer, you will partner with our Customer Success Managers to drive time-to-value for Duo customers, specifically by leading technical onboarding engagements.  You will deliver best practices that translate business objectives and requirements into specific recommended configurations, and identify/troubleshoot potential deployment blockers. You must be a strong communicator who comfortably adapts to various customer situations and audiences (from IT administrator to CISO).  You should have relevant experience and background in roles that require direct technical customer interaction, such as Professional Services, Solutions Engineering, or Technical Support. 

Senior Customer Solutions Engineer - Duo Security

Duo Security
Austin
7 months ago
+41
As a Senior Customer Solutions Engineer, you will partner with our Customer Success Managers to drive time-to-value for Duo’s strategic Enterprise customers, specifically by leading technical onboarding engagements.  You will provide architectural guidance and best practices that translate business objectives and requirements into specific recommended configurations, and identify/troubleshoot potential deployment blockers. You must be a strong communicator who comfortably adapts to various customer situations and audiences (from IT administrator to CISO).  You should have relevant experience and background in roles that require direct technical customer interaction, such as Professional Services, Solutions Engineering, or Technical Support. Your other responsibilities will include:

Mid Market Sales Engineer - Duo Security

Duo Security
Austin
7 months ago
+41
We are adding Sales Engineer dedicated to the mid-market segment responsible for positioning and selling Duo Security’s two-factor authentication product in the field. We need an expert solutions engineer with a consultative approach, experience with enterprise architecture and the ability to deliver successful proof of concepts. To be successful in this role you'll be an excellent communicator who can adapt their style to accommodate a variety of business use cases. You should have 2+ years of experience in roles that require direct technical customer interaction, such as Professional Services, Sales Engineering or Solutions Engineering background.