Entry-Level Reporting Specialist at BigCommerce

| Austin
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BigCommerce is disrupting the e-commerce industry as the SaaS leader for fast- growing, mid-market businesses. We enable our customers to build intuitive and engaging stores to support every stage of their growth.

BigCommerce, named a 2020 "Best Place to Work" in Austin, TX, is looking for an Entry-Level Reporting Specialist to support the Client Success Services team by creating reports and providing analytical insights that speak to the needs of our internal teams. This includes working closely with various managers and directors on understanding their data needs, understanding their processes, analyzing their requests for new metrics or reports, and utilizing the data and tools we have in order to create comprehensive reports that accomplish the departments’ goals. 

This role will report directly to the Director of Workforce Management and Analysis. You will generate reports and first-level analysis that allows deeper understanding of historical contact events which can be leveraged for future action. It will be critical that the Reporting Specialist is able to build relationships with internal stakeholders to continuously gain a deeper understanding of the company's data collection and how it can be leveraged for our internal department business needs. The person in this role must also be able to identify and interpret trends and patterns in data-sets to help locate influences that can lead to deliberate future actions. 

 What You’ll Do:
  • Work with the various departments under Client Success Services to provide current, as well as new, metrics/reports needed to track and measure performance.
  • Translate stakeholder requirements into reporting deliverables.
  • Create, generate, maintain, and distribute weekly, monthly, quarterly, annual, and ad-hoc reports ensuring they are published in the appropriate timelines.
  • Use internal tools and advanced Excel abilities to build reports and dashboards that satisfy specific predefined requirements.
  • Provide the first line of analysis of the reports and charts you build.
  • Use our internal ticketing system, JIRA, to create, monitor, and document the status of reporting requests through completion, keeping stakeholders regularly informed of progress.
  • Troubleshoot reporting problems and recommend solutions.
  • Use Excel and other software for querying, cleansing, standardizing, and analyzing data-sets.
  • Work on multiple projects simultaneously, both independently and as part of a team to accomplish reporting goals.
  • Identify possible data sources and in collaboration with internal partners, determine appropriate data mappings, queries, and transformation of the data for reporting.
  • Regularly verify accuracy of existing reports to ensure they are still correctly reporting the expected results.
Who You Are:
  • Bachelor’s degree in computer science or related field. 
  • 1+ years of relevant work experience using reporting tools like SQL, PowerBI, etc. 
  • Ability to self-teach through problem-based learning or experimental learning techniques.
  • Self-driven individual with drive and resources to achieve goals independently as well as in teams.
  • Advanced Microsoft Excel abilities in creating and maintaining spreadsheets, formulas, and charts.
  • Ability to accurately sort and analyze data.
  • Basic knowledge and understanding of data models and ability to interpret functioning database designs.
  • Excellent analytical, troubleshooting, and problem-solving skills to solve complex data challenges.
  • Ability to grasp new concepts quickly and the flexibility to adjust to changing requirements, schedules, and priorities.
  • Strong customer service skills, excellent communication skills, and the ability to interact effectively with stakeholders in various departments.
  • Basic knowledge and understanding of data models and/or the ability to interpret functioning database designs.
  • Willing to learn additional data analytics software to produce unified data sets and reports for analysis using things like Periscope, Redshift, Tableau or other reporting tools the company may adopt.
Diversity & Inclusion at BigCommerce

We have the opportunity to build not only a great business, but a great company, with soul. Our beliefs and commitment to diversity and inclusion are a central part of achieving that.

Our dedication to diversity and inclusion is grounded in two things: a moral belief in the dignity, value, and potential of every individual, and a practical belief that diverse, inclusive teams will create the best outcomes for our customers, partners, employees, and company. We welcome everyone to be a part of our journey.

Current BigCommerce Employees: Please use the internal job board to apply for openings.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • ElixirLanguages
    • ErlangLanguages
    • Objective -CLanguages
    • ScalaLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AjaxLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • jQueryFrameworks
    • MongoDBDatabases
    • Google AnalyticsAnalytics
    • PhotoshopDesign
    • SketchDesign
    • Adobe Creative SuiteDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS


Our HQ is set amongst trees and nature trails in the beautiful hills of Austin. We also have a location downtown at 211 E 7th St Suite 500, 78701.

What are BigCommerce Perks + Benefits

Volunteer in local community
We encourage our employees to give back to our local communities through volunteer work. BigCommerce provides two paid Charity/Volunteering Leave days per calendar year to all permanent employees.
Partners with Nonprofits
Each year, the BC family partners with Partnerships for Children to help kids in the Austin area who have been taken from their homes and are living in protective custody during the holidays.
Friends outside of work
Eat lunch together
Intracompany committees
We empower employees to define our culture in the areas of Wellness, Community/Volunteering and Team Building through our BigCommerce Employee Resource Groups (ERGs).
Open door policy
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
National United HealthCare PPO & HDHP plan options with deductibles as low as $500, coverage up to 100% for in-network services and low monthly premiums
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Retirement & Stock Options Benefits
Company Equity
Child Care & Parental Leave Benefits
Child Care Benefits
Subsidized placement services for child care.
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Our game room includes Ping Pong, Pool Table, Foosball, Video Games.
Stocked Kitchen
Some Meals Provided
Happy Hours
Happy hours are hosted Once per week.
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like Onsite training courses, The ability to attend job related conferences and seminars.
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Career mentorship is available.
Continuing Education stipend
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

A free online store to help you live out your entrepreneurial dreams. Competitive compensation packages. Pet Insurance. Comprehensive health insurance coverage that starts on day one. Open vacation policy for salaried team members and generous accrued time off policy for hourly team members. Employee-driven team building activities like hackathons, paintball, rock climbing, social sports leagues, movie nights, river floats, etc. Peer to peer rewards and recognition program. Paid parental leave and adoption assistance for new parents. Employer-paid life insurance and disability coverage. Educational assistance for qualified pre- and post-grad courses.

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