Forecast & Capacity Planning Analyst at Procore Technologies

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We’re looking for a Forecast & Capacity Planning Analyst to join Procore’s Workforce Management team. In this role, you’ll have the overarching responsibility of forecasting long-term and short-term customer contacts. The objective of this role is to analyze any patterns that emerge and revise/build statistical and machine learning models.

As a Forecast & Capacity Planning Analyst, you’ll partner with Finance and the Data Science team to conduct analyses to support process improvement initiatives and other analyses as needed. Use your strong analytical and mathematical skills to collect and interpret large data sets to identify and solve current or future problems. 

This position reports into Senior Manager, Workforce Management and will be based in our Austin office. We’re looking for someone to join us immediately.

What you’ll do:

  • Create and run forecasting scenarios (proactively & reactively) to accurately forecast the impact of internal and external factors on call volume patterns and distributions
  • Support implementation, administration, and ongoing maintenance of customer contact demand
  • Provide executive leaders with summary reports and analysis of demand fluctuations and metrics 
  • Build, maintain, and update complex staffing models across Customer Success
  • Deliver accurate staffing plans across multiple sites and regions 
  • Collaborate with other team who work with data reporting, scheduling and customer strategy teams to understand changes in business operations and incorporate those into the models 
  • Provide a detailed analysis of call trends and ensure adequate staffing levels to achieve service level goals and reduce operating costs
  • Manage all headcount movement across the Customer Success organization
  • Minimal domestic travel (1x per quarter)

What we’re looking for:

  • BS/BA in Business Administration and/or equivalent work experience 
  • 5+ years combined experience in workforce management/contact center forecasting, capacity planning, data analytics and using WFM software (Aspect, Calabrio, or Nice)
  • Superior organizational and time management skills 
  • Ability to work independently as well as with a team
  • Knowledge of data mining and analysis tools including MS Excel, SQL, Google Sheets, etc.
  • Knowledge of R, Python, VBA and other similar programming languages and/or related statistical analysis modules 
  • Experience working with NICE workforce management software is preferred 

About Us

Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore. 

We are an equal opportunity employer and welcome builders of all backgrounds. We thrive in a diverse, dynamic, and inclusive environment. We do not tolerate discrimination against employees on the basis of age, color, disability, gender, gender identity or expression, marital status, national origin, political affiliation, race, religion, sexual orientation, veteran status, or any other classification protected by law.

Perks & Benefits

You are a person with dreams, goals, and ambitions—both personally and professionally. That's why we believe in providing benefits that not only match our Procore values (Openness, Optimism, and Ownership) but enhance the lives of our team members. Here are just a few of our benefit offerings: generous paid vacation, employee stock purchase plan, enrichment and development programs, and friends and family events.

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Technology we use

  • Engineering
  • Sales & Marketing
    • .NETLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • ASP.NETFrameworks
    • Ruby on RailsFrameworks
    • SalesforceCRM

Location

Procore Austin is the second largest of our offices, occupying six floors in the Chase Tower at the center of downtown Austin.

What are Procore Technologies Perks + Benefits

Procore Technologies Benefits Overview

You are a person with dreams, goals, and ambitions—both personally and professionally. That's why we invest in our people through Learning & Development opportunities, Enrichment Programs, and providing the encouragement and resources to own your role.

Our offices are largely wall-and-door-free, and the company culture reinforces and celebrates creativity, autonomy, and ingenuity. We aim to create a work environment where our employees can say this is the best job they’ve ever had.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks
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