We seek a customer-focused individual with a strong technical skills to join DISCO’s growing Services team in Austin. In this role, you will consult with customers to conduct on-site and remote forensics collections, conducts In-Lab investigations, and manage data intake.
The ideal candidate will have a passion for solving problems and creating highly satisfied customers. The role requires sufficient technical skill to understand and address data file issues, identify and navigate network problems, and diagnose issues. The role also requires the ability to communicate effectively to technical and non-technical users, helping them meet their discovery deadlines.
- Work at an exciting and rapidly growing Software-as-a-Service (SaaS) company with a unique platform in the Legal industry.
- We use the latest customer service systems and workplace collaboration tools.
- Open, inclusive, and fun environment.
- Many high-profile clients offer a rewarding challenge for people who love to make clients happy.
- Conducts offsite forensic collections of digital evidence using best practices and approved software and hardware (25% travel required).
- Conducts remote forensic collections of digital evidence using best practices and approved software and hardware.
- Conducts In-Lab forensic collections of digital evidence using best practices and approved software and hardware.
- Provides skilled technical guidance and assistance to staff personnel involved in the investigation and litigation process to ensure precautions are taken to prevent spoliation of evidence.
- Serves as technical consultant on Data Management and basic Digital Forensic methodology and concepts.
- Provides operational and administrative support to the Data Management program and Digital Forensics Laboratory in configuring hardware and software and managing inventories.
- Ensure evidence is stored and archived in a manner consistent to maintain preservation and protection of data and evidence.
- Ensure all hardware and software is verified and validated in accordance with established guidelines and the Federal Rules of Evidence.
- Provides oral and written communication to staff personnel concerning methodology used to collect and preserve relevant evidence.
- Basic examinations and forensic analysis of computer-related evidence and information stored on a device(s) during the conduct of an investigation.
- Complies with standards, policies, and procedures established for the forensics laboratory including accreditation requirements, supplements, criteria, and interpretations as it applies to digital evidence.
- Must have at least 1 year of progressive technical experience that demonstrates relevant skills in digital forensic collections and investigations.
- Associates Degree in computer science or an information management field preferred. An additional 2 years of experience over and above the minimum years of experience with a forensics related certificate may substitute for a degree.
- Must have experience performing multiple tasks described in the job description.
- Must have hands-on experience using digital forensics software, including, but not limited to FTK, EnCase, Cellebrite, Macquisiton, and Axiom Forensic software.
- Must have experience applying investigative and litigation support principles and methodologies.
- Must be able to work independently and within a team environment.
- Must be a US citizen and be able to pass a criminal background check.
- Must be able to travel 25% of the time.
Disco is an Equal Employment Opportunity Employer. Disco will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.
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