Head of Product Analytics

| Austin
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At Fivestars, our mission is to help businesses and communities thrive by turning every transaction into a relationship. Over 50 million people use Fivestars to get rewarded at more than 14,000 local businesses with one rewards program. Local businesses use Fivestars to bring more customers into their stores with an all-in-one marketing and payments program. Fivestars facilitates over $3 billion in local commerce across its network per year. Fivestars has raised $105 million from HarbourVest, Menlo Ventures, Lightspeed, DCM, Y-Combinator, and others. Together, let’s love local. Visit www.fivestars.com for more information.

Who you are:

We are looking for a Head of Product Analytics who is excited to coach a team of product analysts and empower them to influence the product strategy and tactics.  The ideal candidate approaches her craft with the humility that comes with an understanding of the limitations of data and the passion that comes with a heart for the user.

The candidate will bring a depth of functional and subject matter (SMB & consumer) experience with a proven track record driving meaningful product wins through insights & influence.

Upon coming on board, you’ll be joining and fostering a culture of making, testing, and learning. You will be part of a group of highly collaborative, iterative, non-political, and curious makers excited by creating new and innovative solutions to our user’s problems.

Responsibilities: 

  • Manage and mentor a team of product analysts & data scientists  
  • Use well-communicated data to influence the executive team and product leadership
  • Scope, prioritize and execute analysis requests and questions across departments
  • Use predictive modeling to advance our understanding of sales conversion, user churn, and merchant satisfaction 
  • Build an analytic framework to understand user engagement and how product initiatives impact engagement and growth
  • Working with engineering, document and communicate requirements for data infrastructure and ETL processes to make product analytics accurate and efficient 

Requirements:

  • Track record of driving cross-functional influence
  • 5 to 10 years of experience and evidence of growing scope and influence
  • Three years of building, managing, and mentoring teams.
  • Experience with A/B testing; cohort rollout monitoring
  • Expert proficiency with SQL and Tableau
  • Proficiency with Python (to evaluate and guide data engineering deliverables)
  • Proficiency with statistical analysis tools like SciPy/NumPy and/or R
  • Experience with machine learning and advanced statistical methods
  • Experience with data platforms like Treasure Data, Redshift, & Salesforce a plus
  • Strong problem solving and strategic thinking skills
  • Experience with SaaS businesses a plus
  • Experience with Data instrumentation design a plus
  • Undergraduate degree in a highly quantitative/technical field (e.g., Physics, Computer Science, Economics, etc.)
  • Graduate degree (MS, MBA, Ph.D., etc.) in a similar field will be highly valued but is not required
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Technology we use

  • Engineering
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • ElasticLanguages
    • AndroidLanguages
    • ReactLibraries
    • ReduxLibraries
    • DjangoFrameworks
    • PostgreSQLDatabases

Location

As part of the Domain our space has great mixed business, eatery, transport and retail usage.

An Insider's view of Fivestars

What’s the vibe like in the office?

Casual, friendly, and collaborative. People genuinely care about each other here, and coming in to the office feels like hanging out with friends.

Hope

Software Engineer

What projects are you most excited about?

I'm incredibly excited about the next wave of our integration strategy, and as the future platform blending communities and payments. We are the leading innovation platform in small business CRM / marketing, and that product leadership has earned us a lot of inbound integration interest, so we have this unique opportunity to shape our partner APIs!

Matt

Co-Founder/CTO

What are some things you learned at the company?

One of the key things I've learned at Fivestars is how to work with a diverse set of teams that look at and approach our mission in different parts of the product lifecycle. Being able to communicate with and understand each of these stakeholders needs is critical and continues to be an area of growth for me.

Darran

Sr Software Engineer - Android

How do you empower your team to be more creative?

Designers are given autonomy find solutions to the challenges our users are facing, while leveraging critique, analytics, research, and our style guide to further enhance the design.

Yoni

Head of Design

How does your team reward individual success?

By acknowledging the individual's contributions and by giving the individual an opportunity to share their learnings with a wider audience (via Brown Bags)

Abbas

Sr Software Engineer - Infrastructure

What are Fivestars Perks + Benefits

Fivestars Benefits Overview

Fivestars is very committed to the health and wellness of our community. We provide 31 days holiday, cover 90% of the employee and on average 70% of dependents on medical plans, have pet insurance, paternity and maternity leave, passion funds, student loan counseling, FSA's, full dental, vision, life and disability insurances, commuter benefits and 401k options. Phew!

Culture
Partners with Nonprofits
We are proud to partner with Hope Services (https://www.hopeservices.org/) to manage our hardware distribution.
Friends outside of work
Eat lunch together
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Diversity
Highly diverse management team
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Fivestars employees can contribute up to $2000 annually to their FSA.
Disability Insurance
Short Term coverage provides 60% of salary (base & commissions) to a maximum of $2,500/week, covering the first 12 weeks of disability. Long-Term coverage provides 60% of salary up to $12000/month.
Dental Benefits
Fivestars covers 100% of the employee and on average 70% of the dependent(s) for dental and vision.
Vision Benefits
Fivestars covers 100% of the employee and on average 70% of the dependent(s) for dental and vision. T
Health Insurance Benefits
Fivestars covers 90% of the employee and on average 70% of the dependent(s) on the base plan
Life Insurance
Your Basic Life benefit will be covered at a minimum of $10,000 to a max of $250,000 per year.
Pet Insurance
Fivestars does allow dogs to be in the office (dependent on work location) and has partnered with VPI to provide optional pet insurance at a discount.
Wellness Programs
Retirement & Stock Options Benefits
401(K)
We offer a 401(K) program, and all full-time employees are eligible and added to the plan with a 6% pre-tax deduction in the plan. We also offer Roth 401K plans
Company Equity
Fivestars often offers stock options through its employee profit sharing program, including vesting over a three-year period.
Employee Stock Purchase Plan
Fivestars often offers stock options through its employee profit sharing program, including vesting over a three-year period.
Vacation & Time Off Benefits
Generous PTO
Fivestars employees receive between 20 and 25 days per year of paid time off based on years of service in addition to the 10 standard holidays.
Paid Holidays
Perks & Discounts
Commuter Benefits
Fivestars offers a commuter benefit program that allows employees to set aside pre-tax wages of up to $270 per month
Company Outings
Free Daily Meals
Employees get free lunch on Monday, Wednesday, Friday.
Stocked Kitchen
Pet Friendly
Acme Co.'s pet policy is dog friendly daily.
Professional Development Benefits
Lunch and learns
Fivestars hosts lunch and learn meetings monthly.
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