Implementation Analyst
About Brightpearl
Come join one of 2021’s Best Places to Work in the heart of downtown Austin. Brightpearl is the number one digital operations platform (DOP) for brands and retailers. We manage everything ‘after the buy button’ so that our customers can focus on growing their business. “People First” is one of our core company value, so before we get too into your day to day, here’s a taster of what we bring to the table:
- The opportunity to work with talented people
- A transparent leadership team
- Flexible working and generous holiday allowances
And that’s not all. Check out our perks and benefits to see what else we offer!
Your Day-to-Day
- Assisting Consultants in new account software set-up during the Implementation process
- You will be collecting, manipulating & cleansing required data to complete assigned task(s)
- Manipulate customer data using excel and migration tools
- Creating bespoke templates using HTML and CSS
- Capturing project data and recording it against internal systems
- Monitoring Analyst dashboards to ensure data is maintained to support project timelines
- Continuously seeking ways to improve and speed up the implementation process
- Providing formal status updates to internal and external project stakeholders
- Handling customer service inquiries and fielding ad-hoc technical inquiries as they arise
- Answering and responding to customer support tickets in the helpdesk system
Requirements
About You
- Strong communication skills; the ability to communicate technical information to both technical and non-technical audiences
- The ability to build customer relationships (internal and external)
- Ability to work with little instruction on day-to-day work, and achieve results when presented with only general instructions on new assignments
- Excellent organization skills. The ability to multi-task, manage conflicting priorities and manage workload to strict deadlines
- Advanced skills in MS Excel essential
- Experience using HTML and CSS
- Located in Austin, Texas or willing to relocate
- We will not be sponsoring any visas at this time
Desired Skills
- Understanding of API’s and interfaces
- Basic understanding of databases e.g. MS Access
- eCommerce software a plus (Magento, Bigcommerce, Shopify)
- Understanding of Salesforce
- Online marketplaces (eBay, Amazon etc)
- Software applications such as Sage 50, Quickbooks, Netsuite
- Basic understanding of Project Management
- Customer service experience
Benefits
- Join one of Austin's Best Places to Work 2021
- Competitive compensation package: salary, 100% covered medical, dental, and vision
- 20 days of annual PTO and 12 Holidays
- Frequent virtual socials
- Healthy work-life balance
Right now, we’re all doing our part to flatten the curve by working from home, but whenever its safe to return to the office, we offer:
- A downtown Austin in an open and vibrant workspace
- Frequent Company events, team building activities and after hour socials
- We’re an energetic, driven organization who believe in promoting a healthy work-life balance and support remote working with management approval.
Check us out on Built In Austin to get more of an insight on what it’s like to work with
Ensuring a diverse and inclusive workplace where we collaborate and learn from each other is core to Brightpearl’s values. We welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a supportive place to work.