Incident Response Analyst

| Austin
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Q2 is seeking an Incident Response Analyst to join our enterprise Incident Response team. This role will be responsible for end-to-end management of Major Incidents impacting financial institutions and their customers, internal and external communications, and root cause analysis and tracking. You will regularly interact with technical groups and leaders across our organization to ensure our product platforms maintain high uptime. We operate in a dynamic, constantly maturing environment with huge opportunities for growth.

The Incident Response Analyst is responsible for:

- Driving resolution efforts of major incidents impacting service availability across multiple product offerings, such as Online and Mobile banking.

- Leading incident bridge calls with participants across multiple technical and business teams.

- Engaging appropriate resolver teams to support incident resolution.

- Providing status updates to internal and external stakeholders.

- Capturing documentation of ongoing actions and events throughout the incident.

- Performing post-incident activities in close alignment with technical and operational teams and writing and distributing the Root Cause Analysis.

- Collaborating across business and technology organizations to improve processes and procedures for effectively coordinating incidents.

The ideal candidate will:

- Have at least 5 years of experience working in a 24x7 environment that provides support for business-critical systems.

- Typically requires a Bachelor’s degree in Computer Science and a minimum of 5 years of related experience; or an advanced degree with 3+ years of experience; or equivalent related work experience.

- Have an ITIL v3 Foundation or greater certification.

- Have a high level, holistic understanding of IT Hosting & Cloud infrastructure and applications.

- Be skilled and energetic with exceptional verbal and written communication skills even during high stress, fast paced situations.

- Be open to new challenges, strong at multi-tasking, innovative, creative, self-directed and a great team player.

- Be comfortable interacting with leadership of all levels, up to and including the C-level leaders.

At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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Technology we use

  • Engineering
  • Product
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • DjangoFrameworks
    • Node.jsFrameworks
    • TensorFlowFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • TeradataDatabases
    • ConfluenceManagement
    • TrelloManagement
    • WrikeManagement

Location

Our HQ is in North Austin, near Lakeline Mall area with easy access to multiple highways and the Toll road.

An Insider's view of Q2

What are some social events your company does?

We host a variety of fun events appealing to our community of interest groups, ranging from an annual Dodgeball tournament benefiting JDRF Austin, to celebrating Diwali, to quarterly culture events following our townhalls that include something for everyone!

Kelley

Sr. Community & Culture Champion

How has your career grown since starting at the company?

I started on Helpdesk, after 2 years got training and certification as Salesforce Administrator, now working in that role at Q2.

Andy

Salesforce Admin.

How would you describe the company’s work-life balance?

I had no idea when I decided to come to Q2 how much fun working here would be. While we work hard to drive big results, we also find opportunities to have a great time. This is the first work environment where I truly feel that I have found a supportive work family.

Taylor

HR Business Partner

What are Q2 Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications
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