Who We Are

The name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points. As organizations rely more on cloud services and the Internet, the network has become a black box they can't understand. Our Internet and cloud intelligence platform delivers the only collectively powered view of the Internet, cloud, and SaaS platforms, helping enterprises and service providers work together to identify problems before it impacts revenue, damages brand reputation, or halts employee productivity.

In August 2020, Cisco Systems completed the acquisition of ThousandEyes, which now forms the ThousandEyes Business Unit within Cisco’s Network Services Business Group and is a foundational component of Cisco’s growing Observability business.

About the position

We’re looking for an enthusiastic Data Analytics Leader who enjoys working cross-functionally, has a strong passion for analytics, and is eager to lead a team of analysts who drive operational improvements and sound product decisions. The ideal candidate will have a background in a quantitative or technical field, is a proven mentor, has excellent communication skills and demonstrated success in using analytics to understand and influence business decisions.

You will be the leader of our Data Analytics team, working closely across Product Management, Customer Success, Sales, and Marketing as a data-driven advisor and partner on strategic issues. You will mentor the analytics team to provide valuable insights, identify opportunities and impact the strategy and operations of ThousandEyes. 

Responsibilities

• Lead the centralized data analytics as a hands-on people leader by managing team workload, setting stakeholder expectations, qualifying inbound request, coaching analyst through key projects/tasks, and setting objectives that align with the business objectives
• Develop critical understanding of our business and data that would allow for one to proactively identify opportunities to deliver solutions and insights.
• Own, contribute, and operate the tech stack (Redshift, Looker) to provide insights at scale 
• Effectively manage and prioritize several projects, which includes meeting key milestones and collecting feedback from stakeholders
• Collaborate with cross-functional stakeholders to formulate end-to-end analyses. This includes gathering requirements, wrangling data, conducting exploratory analysis, creating deliverables and presentations.
• Analyze and define operational metrics that tie back to business performance and frequently report on these to cross-functional stakeholders/ leadership
• Employ database expertise to observe trends in data, detect and resolve data anomalies 

Minimum Qualifications

• 5+ years’ experience with problem solving and providing practical business insights and recommendations using large volume data sets from multiple sources
• 3+ years leading, motivating, and hiring a team of data analysts
• Strong hands-on experience with SQL data warehousing, and data modeling
• Knowledge of reporting tools (e.g., Looker, Tableau)
• Strong problem-solving ability, high attention to detail and rigor, can-do attitude and desire to learn
• Hands-on to get things done fast and ability to work without continual guidance
• Strong cross-functional and interpersonal skills with demonstrated ability to communicate technical content to general audiences
• Entrepreneurial in nature - able to keep moving initiatives forward in ambiguous situations
• Proven innovation mindset, utilizing data to build solutions that have positive impact on the business

Preferred Qualifications

• Experience at SaaS company and working with SaaS metrics
• Experience with Python
• Experience with Looker and LookerML Development

Cisco is an Affirmative Action and Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case-by-case basis, qualified applicants with arrest and conviction records. 

 We Are Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Here’s how we do it.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (30 years strong!) and only about hardware, but we’re also a software company. And a security company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns, and protects. No other company can do what we do – you can’t put us in a box!

But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.) 

Day to day, we focus on the give and take. We give our best, we give our egos a break and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take bold steps, and we take difference to heart. Because without diversity of thought and a commitment to equality for all, there is no moving forward.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool.