Market Research Analyst

| Austin
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Market Research Sr. Analyst

Location: Remote, Austin preferred



Job Summary:

Saatva launched in 2010 and we are still growing rapidly each month and year. We’re looking for a curious, data-driven, passionate Market Research Analyst who will support Marketing strategy, planning and decision making by identifying marketing challenges, maintaining data integrity and evaluating information in systems and tools used for planning, interpreting data and results, presenting findings and recommending actions related to the findings. This position will report to the Sr. Director Analytics and Business Intelligence. 



Who We Are

Saatva is the Direct-to-Consumer luxury mattress and home furnishings brand that aspires to help every consumer get a great night’s sleep. At Saatva, we do more than sell mattresses to consumers. We are a brand that believes in consciousness and goodness — from what we put in our products, to how we treat our customers and each other. We believe our greatest potential is reached when we empower each other, and we believe in having a good time in the process. This commitment extends to a diverse and friendly environment that nurtures personal as well as professional growth.



About You

Saatva core products, i.e., mattresses, are a considered purchase in a competitive market, so you must have a good understanding and experience as a market research analyst in a retail luxury brand sold directly to consumers.

You’re the right person for this role if you:

  • Are naturally curious, wonder how things work and go to great lengths to understand why
  • Communicate well and know how to influence others across the organization to drive the outcomes you need
  • Are a self-starter with a strong work ethic, willing to work hard and sometimes long hours to get the job done
  • Excel in an unstructured environment and can turn an ill-defined idea into a structured project you can execute on
  • Learn fast and can pivot quickly. You will need to gather data and information from many departments, meet and talk to people in a variety of levels and backgrounds, analyze the information and feedback, and integrate and synthesize learnings that will be used by the Marketing team
  • Are pragmatic and can balance short and long-term efforts as well as deciding when to ‘test and invest’ vs. going ‘all in’
  • Successfully juggle multiple initiatives and prioritize work effectively while meeting deadlines
  • Are excited​ ​to​ ​be​ ​part​ ​of​ ​a​ ​growing​ ​team,​ take initiative and drive results
  • Are legally authorized to work in the United States (visa sponsorship will not be offered)

 

Responsibilities/Duties


  • Leading industry, competitive and consumer research projects, supervising all aspects of projects in-house as well as with research vendors
  • Develop a strong understanding of the Saatva business, key marketing levers and performance drivers
  • Perform industry and competitive analysis on an ongoing basis for our current and adjacent industry to understand market conditions or changes in the industry that may affect sales or expenses materially
  • Partner with key stakeholders and business partners (technical and non-technical) to determine business questions and translate them into impactful research plans and methodologies
  • Lead consumer research that will inform Marketing strategies and measure effectiveness of creative assets, using surveys and cutting edge technology such as NPL and FACS
  • Find data and information about other external factors, e.g., economic conditions, that may affect sales
  • When required independently seek data and sources then execute analyses
  • Attend all stand-ups and weekly team meetings including project prioritization
  • Collaborate and share project activities with other data scientists and analysts
  • Participate in all Analytics team activities --- be a part of the team!



Qualifications

  • 1-2 years experience in investment banking equity research or equivalent - DTC sector experience a plus
  • 4-7 years experience in market research overall
  • First hand experience in qualitative and quantitative consumer research techniques such as implicit association testing, FACS, conjoint analysis (Choice-Based Conjoint, Adaptive Choice-Based Conjoint, menu-based, MaxDiff), and segmentation (k-means, Latent Class, TwoStep cluster analysis), PCA, A/B testing, and when to apply which techniquest
  • Strong communication skills, with ability to explain complex concepts simply and clearly to both technical and non-technical audiences
  • Experience with qualitative techniques (e.g., ethnography, mobile ethnography and diaries, online boards, moderated and un-moderated usability testing, shopper/event intercepts)
  • Familiarity with secondary resources from companies like Forrester, Gartner
  • Strong communication skills to distill insights from research and communicate them clearly and persuasively across different audiences
  • Ability to collaborate with external partners to build a complete understanding of customers’ behaviors
  • Experience with market research tools (e.g. marketsight, crunch.io) and survey tools (e.g., Qualtrics) and statistical software (e.g., R, python, SPSS, SAS)
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Technology we use

  • Engineering
  • Product
  • People Operations
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • ReactLibraries
    • LaravelFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • MySQLDatabases
    • PostgreSQLDatabases
    • AWS (Amazon Web Services)Services
    • GitLabServices
    • Google AnalyticsAnalytics
    • TableauAnalytics
    • FigmaDesign
    • IllustratorDesign
    • MiroDesign
    • PhotoshopDesign
    • ZeplinDesign
    • AsanaManagement
    • Google HangoutsCollaboration
    • SlackCollaboration
    • AsanaProject Management
    • Monday.comProject Management

Location

Remote, Austin, TX

An Insider's view of Saatva

How would you describe the company’s work-life balance?

Very balanced, there is a big focus on making sure people here are able to live their lives, and if you're working late into the night or on weekends people wag their finger at you.

Sean

Software Engineer II

What does your typical day look like?

We work in an agile environment, which means we have a short stand up every morning to start our day where we check in with one another, give updates, and see if anyone can be of assistance in helping others with current work. The rest of the day fluctuates depending on what day it is. We have planning sessions and developer workshops weekly.

Megan

Software Engineer

What makes someone successful on your team?

Collaboration is the name of the game here at Saatva. Questions are just as important as answers and together we find the right solutions through planning sessions, pair programming, and code reviews. If you're engaged with the problem and not just the ticket at hand, you'll see that contribution manifest in your own success as well as the team's.

Meredith

Technical Lead & Senior Software Engineer

What is your vision for the company?

My vision for Saatva Engineering is to be the place where you can do the best work of your career. Due to our unique market opportunity we have the unusual combination of a ten year track record and tremendous growth. Growth brings significant challenges, both technical and professional, but it rewards those willing to work together.

Scott

Vice President of Engineering

What kinds of technical challenges do you and your team face?

We regularly receive obscure, reports of issues faced with multiple systems and we need to be able to determine what the actual problem is and come up with a game-plan on how to resolve this and prevent it from happening in the future. Luckily, on my team, I regularly surround myself with some of the most knowledgeable developers to help me.

Chris

Lead Support Developer / Manager

What are Saatva Perks + Benefits

Saatva Benefits Overview

Here are a list of the employee benefits:

Paid Vacation and Sick Time
Health insurance
Life insurance
Dental insurance
Vision insurance
401K with match
Healthcare spending or reimbursement accounts, such as FSAs
Long term disability insurance
Short term disability insurance
Parental Leave
Employee discounts
Remote first workplace (only store employees are onsite in store)
Employee resource groups

Culture
Volunteer in local community
Saatva is active in a number of charitable efforts locally in Austin and throughout the US.
Partners with nonprofits
Saatva partners with Non Profits such as the Housing Authority for the City of Austin, Red Oak Hope, Homeworks USA, and PENCIL in NYC.
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Employee resource groups
Quarterly engagement surveys
Employee awards
Flexible work schedule
Saatva provides employees with a flexible work schedule that includes flexible start and end times.
Remote work program
Except Store staff, employees are working remotely
Diversity
Documented equal pay policy
Highly diverse management team
Diversity manifesto
Diversity employee resource groups
Saatva has four Employee Resource Groups that produce monthly events and are dedicated to supporting our colleagues and celebrating diversity.
Hiring practices that promote diversity
Diversity recruitment program
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Mental health benefits
Transgender health care benefits
Financial & Retirement
401(K)
Saatva's 401(k) retirement plan offers a broad selection of international index funds to choose from.
401(K) matching
Performance bonus
Annual bonus plan based on meeting financial goals
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
We provide 6 weeks of parental leave for the primary caregiver. Saatva also provides 2 weeks of leave for the secondary caregiver
Family medical leave
Return-to-work program post parental leave
Fertility benefits
Vacation & Time Off Benefits
Generous PTO
Paid holidays
Paid sick days
Flexible time off
Floating holidays
Bereavement leave benefits
Office Perks
Commuter benefits
Saatva offers pre-tax commuter benefits for all employees.
Company-sponsored outings
Free snacks and drinks
Store employees have access to snacks.
Some meals provided
Company-sponsored happy hours
Onsite office parking
Pet friendly
Relocation assistance
Professional Development Benefits
Job training & conferences
Saatva offers employees professional development opportunities like onsite training courses.
Lunch and learns
Saatva hosts lunch and learn meetings once per quarter.
Promote from within
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications
Personal development training
Virtual coaching services

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