Part Time Associate Analyst at Khoros

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Overview

At Khoros, our passion is to help the world’s best brands create customers for life. We build products we’re proud of, and we’re passionate about customer success. The Khoros engagement platform comprises Online Community, Social Media Management and Digital Call Center Technology products. We enable social customer service, social support and social media marketing. We help teams to listen, respond and act on customer conversations – creating deep relationships and fostering brand loyalty and advocacy.

 

Khoros is looking for a Part-Time Associate Analyst to join our fast-growing Social Strategy Team. The Strategy Team’s mission is to drive revenue growth and improve customer retention through strategic client engagements that showcase the platform’s capabilities and help customers connect with the people they care about most. The Associate Analyst will be primarily responsible for collecting and analyzing data gathered via social performance metrics and social listening. This role will be managing social insights projects from beginning to end, spanning project kickoff, research design, analysis and report design. Familiarity with the development of Boolean queries and experience analyzing social data is a must.

 

The Analytics Manager will also be responsible for managing and executing analyses to evaluate social content performance, identify notable trends in the social landscape and uncover opportunities to improve social marketing performance. The ideal candidate has demonstrated experience creating and executing reports and optimizing social media campaigns on behalf of a brand or media company. Required qualities include a comfort with data management (gathering, organizing and analyzing data) and ability to develop reports with minimal guidance or oversight.

 

This role will report to an Analyst and work closely with the professional services team to enable world-class social media measurement and reporting for Khoros customers.

Responsibilities

  • Collecting, analyzing, and interpreting both organic and paid social media data to generate reports that succinctly summarize social media campaign performance and relevant insights

  • Collecting and analyzing information from multiple social media/digital data sources, ensuring data is reliable and accurate, using technical expertise to identify trends and insights that align with and inform customers’ business goals

  • Downloading and analyzing raw data sets and transforming them into visually appealing reports that provide insight and context as to what the numbers mean for the customer’s daily operations as well as long-term strategy

  • Analyzing trends and innovations in social media measurement models and tools

 

Qualifications

  • Bachelor's degree or equivalent work experience
  • At least 2-4 years experience in communications, marketing, advertising, public relations or statistics;
  • Demonstrated experience in creating reports that transform raw social media data into a succinct, digestible and actionable reports for brands and/or agencies.
  • Experience using social listening tools and Boolean language to gather and analyze data to develop reports that address strategic marketing questions.
  • Passion for using data to solve complex challenges and an insatiable curiosity for understanding/explaining how social/digital media work
  • Strong adaptability and ability to multi-task
  • Excellent project management skills
  • High level of proficiency in Microsoft Excel and Google Sheets
  • Excellent attention to details and highly organized
  • Work efficiently, are dependable and have an entrepreneurial spirit
  • Strong grasp of paid offerings on major social networks, including ad units, objectives,targeting and campaign best practices a plus

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Technology we use

  • Engineering
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • HTMLLanguages
    • CSSLanguages
    • KubernetesLanguages
    • ReactLibraries
    • ReduxLibraries
    • MySQLDatabases
    • RedisDatabases
    • SalesforceCRM
    • OutreachEmail
    • MarketoLead Gen

Location

Khoros’ headquarters is in Northwest Austin. For the safety of our employees and communities, we’re working remotely during COVID-19.

An Insider's view of Khoros

What are some social events your company does?

Khoros embodies cultural diversity through inclusivity and team engagement. Not only do we offer daily catered lunches and weekly bootcamp and yoga classes, but we organize unique monthly happy hour experiences (mixology contests, candle making, mindfulness classes), quarterly volunteer opportunities, and partnerships with local nonprofits.

Laura Whitefield

Senior Executive Assistant & Cultural Specialist

What does your typical day look like?

My day starts with a quick check of Slack for anything urgent. Daily meetings include selecting new vendors, working on implementations, supporting the business with projects, or having 1x1s. I try to block time for focused project work, daily walks, and lunch away from my desk. In between, I'll catch up on our social Slack channels!

Deb de Freitas

Director, Business Systems

How do your team's ideas influence the company's direction?

It’s our mission to internally plug Strategic Services into every team throughout Khoros. We’re super-users of the product, so we provide input and feedback. We interact with customers daily, so we convey what they’re asking for, and we want to facilitate collaboration to make an even stronger “One Khoros.”

Spike Jones

General Manager, Khoros Strategic Services

What makes someone successful on your team?

Heart. It's rare to work in a culture that values who you really are, but it can also be a lot to ask if you're not used to it. Team members who can let their walls down and make their work personal truly thrive in our environment.

Jenn Longbine

Director of Talent Acquisition and Experience

What are Khoros Perks + Benefits

Khoros Benefits Overview

Our employees are the heart of Khoros. That’s why we offer comprehensive benefits, so they can take care of themselves, their families, and also lead a healthy work-life balance. This includes competitive health & life insurance plans, in addition to wellness benefits and programs. Each Khoros office also features location-specific perks, such as commuter benefits, catered lunches, and recreational clubs.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Khoros provides Austin employees with free lunch on Monday, Wednesday and Friday and breakfast on Tuesday and Thursday.
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Relocation Assistance
Fitness Subsidies
$50/month offered for employee wellness
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications
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