Real-Time Analyst I at GoDaddy

| Austin
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Join Our Team

A Real-Time Analyst is part of our Global Workforce Operations team. We are responsible for real-time and/or intraday management of the call center performance of our guides and address each situation with our global operations as they occur in real-time. RTA is responsible for delivering targeted service level objectives while managing key performance strategic goals. The responsibilities include monitoring real-time production and workforce adjustments as required by fluctuations in demand to ensure that service levels and other operational KPIs are met. We seek a person that strives to promote the GoDaddy values; joining forces, being extraordinary, owning outcomes, working fearlessly, and living passionately. As well as someone that is a dedicated self-starter that can see things before they happen. If you love working with people, numbers, formulas, and being part of an awesome team, please apply.

Location

You’ll work in Our Tempe, AZ or Hiawatha, IA office along with other Real-Time Analysts

What you’ll get to do

  • Monitors real time contact center performance and escalates potential issues or unusual activities that impact contact center performance and customer experience.
  • Guides our business partners to analyze and improve team performance
  • Advise the business on recommended workforce processes to retain long-term efficiencies
  •  Administers volume contingency action plans as deemed necessary and appropriate.
  • Monitor and report real-time Shrinkage, Idle, and guide statuses
  • Facilitates real-time discussions with necessary stakeholders.
  • Gauge trends on call center performance to identify areas of improvement with assigned operational departments
  • Keys daily exceptions requests, updates schedules and responds to escalated issues and ad-hoc requests
  • Coordinates with the Workforce Management Schedulers and Forecasters to develop strategies and implement plans to maintain peek performance.
  •  

Your experiences should include

  • Minimum of one (1) year of WFM experience or 1 year of prior Godaddy experience
  • Prior use of workforce management (WFM) software such as; IEX, Impact 360, and Aspect is a plus
  • Experience with CUIC, NICE, and Workday is a plus
  • Spreadsheets with intermediate formula application and database software (e.g. Excel and Access) experience is a plus
  • You acquire a real passion for the GoDaddy values

You might also have

  •  Associates Degree in Business, Finance or Equivalent Experience in a related field
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Technology we use

  • Engineering
    • C#Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages

Location

600 Congress Ave. Suite 1200, Austin, TX 78701

What are GoDaddy Perks + Benefits

GoDaddy Benefits Overview

Austin employees enjoy not one but two sweet office spaces situated downtown. Both locations are on Congress just a few blocks apart, close enough for teams in each building to join forces. Commuter benefits and easy access to public transportation make getting to work a breeze.

Our Sales Office features 360 degree views of downtown Austin and Town Lake, and has nearly 50,000 square feet of space designed with our customers and our culture in mind. The Austin corporate offices clock in at 33,000 square feet of space just a few blocks from the Capitol.

Austin is known for food and coffee, and GoDaddy’s offices are no exception. Employees enjoy kitchens stocked with snacks and drinks, and both offices are equipped with full service Houndstooth Coffee espresso bar.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Professional Development Benefits
Job Training & Conferences
Diversity Program
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