Research Associate at TrustRadius

| Austin
!Sorry, this job was removed at 1:35 p.m. (CST) on Monday, December 16, 2019

TrustRadius is looking for a smart knowledge seeker to join our Research team.

We are a review site for business technology -- Think TripAdvisor for software. We have 200,000+ reviews and ratings across thousands of business software products on our site. Those reviews are read by millions of professionals each year who know that buying software is hard, and the stakes are high. We are changing how software is bought and sold—making it easier and more transparent—and we aim to build a great business in the process.

As Research Associate, you will learn a great deal about software products and categories. Your focus will be understanding software categories, and making sure those categories are represented and organized accurately on our site. You’ll do a good amount of online research, qualitative data analysis, and writing. 

And you’ll help TrustRadius deliver on our promise to help software buyers make better decisions.

More about the Research team:

The Research team is tasked with making sure TrustRadius provides the most useful, trusted, high quality information for our site visitors. 

We do a lot of listening: 

  • Listening to software buyers about their challenges in picking the right tool
  • Listening to software users about the kind of feedback they have to share in reviews
  • And listening to software vendors, so we can understand their market

All of that research helps us make sure we’re:

  • Collecting the right insights from reviewers
  • Grouping software products into categories that make sense
  • Helping software buyers find what they need

A typical week for you in this role might include:

  • What are Web Application Firewalls? Do some Googling to learn about it, and create that category on TrustRadius. 
  • Then write a useful and easy-to-read description of WAFs and the features they usually include.
  • ProductX says it’s a Corporate Performance Management tool, but it mostly competes with Accounting software. Does it fit our CPM category? Go find out!
  • Interview an ecommerce software vendor to get their view on how the category is evolving.
  • Write a report summarizing reviewer feedback on the top 5 leading Marketing Automation products.
  • Look at some ratings data in Excel to spot any trends.

This job will be a great fit for you if several of these statements fit you:

  • You love to learn about new things—particularly technology.
  • You’re good at understanding complex topics, and explaining them simply.
  • You enjoy trying your hand at multiple forms of writing, such as articles, digests, research reports, and short descriptions.
  • If you don’t know about a topic, you know how to go find out: Read about it, ask a few experts, or analyze some data.
  • You like the idea of creating an organizational structure for complex, inter-related things.
  • You’re proactive and self-motivated. You even like to carve out new projects for yourself.
  • You like the idea of taking an existing process and making it better. 
  • You’re detail oriented but comfortable with ambiguity (software categories aren’t clearly delineated, after all).
  • You’re interested in working at tech companies, but aren’t sure where to start.
  • You’d enjoy finding out what makes other teams at your company tick (Sales, Marketing, Product and Customer Success)—and figuring out how you can help.
  • You like the idea of working at a small but fast-growing company, where you can make an impact.

Other things about you:

  • You’ve got a degree in something. Library science, research, communications -- All useful!
  • You feel comfortable writing in a variety of different styles.
  • Research experience a plus.

Important details about us:

  • Compensation competitive and commensurate with experience, including equity in a startup backed by top-tier VCs.
  • TrustRadius is an Equal Opportunity Employer.
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
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    • ReactLanguages
    • NodeJSLanguages
    • MongoDBLanguages
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • InVisionDesign
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    • Aha!Management
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • SalesforceCRM
    • MailChimpEmail
    • MandrillEmail
    • MarketoLead Gen


Arboretum Atrium office building with skylights, indoor fountains, and greenscape. Abundant restaurant and shopping options within walking distance.

An Insider's view of TrustRadius

What’s the vibe like in the office?

As we grow it’s important that everyone feels welcomed at TrustRadius. I make it a point to meet and greet every new person that joins TrustRadius and I try to find out something interesting about them. But it doesn’t stop there, I make it a point to engage with people from different parts of the organization on a regular basis.


Customer Success Manager

What does your typical day look like?

My day starts with prepping for customers on scheduled weekly calls where we review progress on their goals. I’m primarily reviewing clients top 3 priorities and lining up tactical resources like quotes, talking tracks, and any specific reports. It’s about driving them towards innovative best practices by leveraging Voice of Customer (VOC).


Customer Success Manager

How has your career grown since starting at the company?

TrustRadius was my first foray into business, coming from academia. It’s a great place to learn, since we sit at the heart of B2B--with a view into both sides of the equation. As we’ve grown, I’ve worn hats aplenty, from writing to client calls to user research. The mentorship and room to run are invaluable, and make my job so satisfying.

Emily Sue

Research Manager

How do you make yourself accessible to the rest of the team?

It's very important for every team member to know that they can always give me feedback, escalate an issue, and that I'll always listen. We do skip 1-1s, where I meet with team members who report to my management team, small team lunches where I meet with 3-4 people at a time across different departments, and hear what's going on in their areas.



What are some social events your company does?

We host biweekly brew and learns, lead by someone on the team who is passionate about the topic at hand. Topics have included Texas Hold’em, Whiskey 101, Vintage Guitars, Pickling and Baseball. It's a great way to learn more about your team and relax on a Friday afternoon.


Office Operations Manager

What are TrustRadius Perks + Benefits

Volunteer in Local Community
TrustRadius participates in local volunteer activities by partnering with Central Texas Food Bank for meal kit making and food drives.
Friends Outside of Work
Eat Lunch Together
Intracompany Committees
TrustRadius has a culture committee that manage events and programs from our annual holiday party to our Brew & Learns. We also have a Women of TR group focusing on networking and support.
Daily Stand Up
Open Door Policy
Team Owned Deliverables
Group Brainstorming Sessions
Mean Gender pay Gap Below 10%
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Team Workouts
TrustRadius has a running club that recently completed the Cap10K.
Retirement & Stock Options Benefits
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
TrustRadius provides employees with a flexible work schedule that includes Flexible start and end times.
Remote Work Program
Family Medical Leave
Return-to-Work Program Post Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Company Outings
TrustRadius hosts company outings regularly including volunteer opportunities, hiking with families and happy hours.
Stocked Kitchen
TrustRadius has a fully stocked kitchen including snacks, coffee, and all the Topo Chico you could want.
Happy Hours
Our office space has multiple parking areas for our team's use, free of charge.
Professional Development Benefits
Job Training & Conferences
TrustRadius offers employees professional development opportunities like online training courses and the ability to attend job related conferences and seminars.
Lunch and Learns
TrustRadius hosts lunch and learn meetings multiple times a quarter.
Promote from Within
Continuing Education Stipend
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