Sales Analyst at Bright Health

| Remote
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Making Healthcare Right. Together.” is the cornerstone of all we do. Our vision is through powerful relationships with Care Partners, we help all people live healthy and brighter lives. To successfully achieve our mission and vision as we operate in a dynamic health care environment, we expect Bright employees to embody and uphold our core values in work and interactions, both internal and external: be brave, be brilliant, be accountable, be inclusive, and be collaborative.

The Bright Distribution team is a critical component of Bright’s success as it drives the overall membership enrollment process and strategy. As part of the IFP Sales Team, you help us deliver our sales operations process so that we are able to accurately and intelligently forecast our membership targets, help stratify and manage our relationships with broker partners, and operate compelling commission plans and systems.

ROLE RESPONSIBILITIES

  • The IFP Business Analyst - Sales Operations job description is intended to point out major responsibilities within the role, but it is not limited to these items.
  • Sales Operations
  • Focuses on Commercial products that drive to Commission System processes and delivering accurate, timely result
  • Develop and implement sales reporting tool to be utilized by internal IFP Sales Team and external distribution partners
  • Identifies best sales and support practices and implements processes to ensure profitable membership growth
  • Interfaces with many areas of the company and responds to inquiries involving commissions, legislation, product information, and policies and procedures for Commercial products
  • Implement organizational strategies, policies and procedures. Improves the operational system, processes, and policies in support of Bright’s mission
  • Manage our sales operations process to support current and future Commercial markets
  • Manage vendors delegated to perform specific plan operations (FDR Oversight)
  • Assist in creating documentation of workflows and desktop procedures including a ticket tracking system to be utilized by the IFP Sales Team and integrates with other ticket systems
  • Work closely with business stakeholders to support sales growth 
  • Implement and manage a sales collateral/material ordering site to be utilized across multiple LOBs
  • Collaborate with leadership for the development and implementation of IFP Growth strategies

  • Broker Support
  • Responsible for supporting National broker new sales and renewals and sales support activities for Commercial business. 
  • Support our commission structure and bonus schedules for our broker partners. Duties may include, but are not limited to: Develop, analyze and administer Commercial sales programs and agent and agency commission reimbursement programs
  • Support our Agent Website and other online Agent technology. Participates in requirement gathering and testing for new system programs.
  • Assist the Sales team in the certification and appointment of brokers 
  • Identify and recommend solutions to better support our broker sales team 
  • Implement and manage General Agency onboarding process and training
  • Other duties and responsibilities as assigned

  • This position does not have supervisor responsibilities.
  • The majority of work responsibilities are performed in an open office setting, carrying out detailed work sitting at a desk/table and working on the computer. Some travel may be required. 

EDUCATION, TRAINING, AND PROFESSIONAL EXPERIENCE

  • Bachelor’s degree is preferred but not required
  • Four (4) or more years of experience in Medicare, Group, and/or Individual and Family Plans with a focus on sales operations.

PROFESSIONAL COMPETENCIES

  • Focus on assisting our broker partners including, delivering an accurate and timely sales and commission process
  • Knowledgeable in day-to-day operations and have strong understanding of the sales experience in healthcare
  • Strong collaborator and problem solver
  • Ability to thrive and deliver results in a sometimes-chaotic environment
  • Strong planning and organizational skills 
  • Able to effectively deal with change 
  • Cooperates well within the group 

BEHAVIORAL AND LEADERSHIP NORMS

  • Bright Values: Lives the Bright Values. Given the individual role in the organization, creates a culture of positivity within team. Leads by example. Acts with quiet, calm determination. Effectively influences in team setting.

  • Communication: Is an effective communicator. Internally, leads 1:1 and small groups of people in meetings. Capable of developing agenda, setting objectives, driving clarity of purpose and delivering the intended results. Can clearly articulate an inspiring goal/objective for each teammate and define success.

  • Delivers Results: Is results oriented. Focuses on results, not effort, and is able to efficiently direct time and energy to achieving intended outcome. Takes strategic company initiatives and translates them to implementable processes that drive outcomes. Achieves strong results within their functional area. Focuses on managing against a predetermined set of objectives, and creates and follows process.

  • Direct Management: May oversees a team of people who interact externally with members/brokers/vendors or who perform highly specialized work. Responsible for training new employees and developing existing employees. Translates corporate goals into actionable individual goals. Delivers thoughtful and constructive feedback to teams. Sets an example for employees. Manages up appropriately and knows how and when to escalate an issue or situation to more senior manager.
  •  
  • Prioritization: Establishes priorities by looking to predetermined goals in the organization. Is capable of deciphering priorities for self and for others, and focuses the group on what must be done today, and who must do what. Is flexible and agile, and can quickly reset priorities within team with clarity of purpose.

ABOUT US
 
At Bright Health, we brought together the brightest minds from the health care industry and consumer technology, and together we created Bright Health: a new, brighter approach to healthcare, built for individuals. Our plans are easy to manage, personalized, and more affordable, giving people the quality care they deserve. Through our exclusive care partnerships with leading health systems in local communities, we are reshaping how people and physicians achieve better health together.
 
We’re Making Healthcare Right. Together. 

We've won some fun awards like Modern Healthcare and Forbes, etc. But more than anything, we're a group of people who are really dedicated to our mission in healthcare. Come join our team!
 
As an Equal Opportunity Employer, we welcome and employ a diverse employee group committed to meeting the needs of Bright Health, our consumers, and the communities we serve. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

BRIGHT ON!

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • PowerShellLanguages
    • D3JSLibraries
    • ReactLibraries
    • ReduxLibraries
    • FlutterLibraries
    • ExpressFrameworks
    • Node.jsFrameworks
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • InVisionDesign
    • SketchDesign
    • Lucid ChartDesign
    • Aha!Management
    • ConfluenceManagement
    • JIRAManagement
    • Microsoft ProjectManagement
    • Microsoft DynamicsCRM

Location

We are downtown at 515 Congress Avenue, right in the heart of downtown! Tons of restaurants and close to public transportation.
Making Healthcare Better For All At Bright Health
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An Insider's view of Bright Health

What’s the vibe like in the office?

The office has a relaxed and laid back vibe but people are very serious about their work - perfect!

Anthony

Data Engineer

What does your typical day look like?

My day is so varied, given how quickly we're growing, which is fulfilling for me. I have a good balance of strategic and tactical work in my day as well as time to focus and time to collaborate.

Jen

VP, Digital

What makes someone successful on your team?

A hard-working team player who thinks first and codes next is likely to learn a lot and quickly become a valuable member of the team. Lots of experience with some of our tooling is always nice, but if someone can't knowledge-share well or responds poorly to code reviews and other requests for collaboration, it'll be a tough fit.

Brian

Software Engineer 3

How do your team's ideas influence the company's direction?

We hire smart individuals who thrive on accomplishment and purpose. Our teams are exposed to the bigger picture through constant communication and dialogues – that encourages them to come up with innovative solutions to problems. We've made significant adjustments on our direction in technology and process that were initiated by the team.

Abdullah

VP, Engineering

What are Bright Health Perks + Benefits

Bright Health Benefits Overview

We have 3 different health insurance plans, all through Cigna (HDP, Premium HDP and PPO). We cover the majority of the cost for the employee and some cost for family. We have two dental plans and a vision plan as well. We have a Lifestyle Spending Account and options for HSA/FSA. We put 3% of your total earnings into your 401K plan and you are immediately vested. We have all the latest technology (Mac or Surface laptops – your choice) to use including standing desks. Fully stocked fridge with snacks and drinks.

Culture
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Bright Health employees can contribute up to $3500 annually to their FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Bright Health is proud to offer a wellness stipend of $200/month to all employees!
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
We will put 3% of your total earnings into your 401K plan, even if you don't put anything in. It's a safe harbor contribution.
401(K) Matching
Bright Health provides employees with a 401(k) plan managed by Vanguard. We provide a ‘safe harbor’ non-elective contribution equal to 3% of your compensation, regardless of participation in the p
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 6 weeks of parental leave for the primary caretaker. We also provide 2 weeks of leave for the secondary caretaker.
Flexible Work Schedule
Bright Health provides employees with a flexible work schedule that includes Core hours, Flexible start and end times.
Remote Work Program
Family Medical Leave
Company sponsored family events
Bright Health sponsors family oriented events Annually.
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Stocked Kitchen
Happy Hours
Happy hours are hosted on occasion.
Relocation Assistance
Fitness Subsidies
Bright Health employees are eligible for discounts on several gym memberships.
Home Office Stipend for Remote Employees
Professional Development Benefits
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

Bright's primary goal is to offer employee benefits and perks that are as flexible as possible to meet each employee's unique needs!

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