Salesforce Analytic Specialist at Ascension (Austin, TX or Remote)

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  • Department: Ascension Studio
  • Schedule: Full Time
  • Location: Fully Remote

Paid time off (PTO)
Various health insurance options & wellness plans
Retirement benefits including employer match plans
Long-term & short-term disability
Employee assistance programs (EAP)
Parental leave & adoption assistance
Tuition reimbursement
Ways to give back to your community
As a military friendly organization, Ascension promotes career flexibility and offers many benefits to help support the well-being of our military families, spouses, veterans and reservists. Our associates are empowered to apply their military experience and unique perspective to their civilian career with Ascension.
*Please note, benefits and benefits eligibility can vary by position, exclusions may apply for some roles (for example: PRN, Short-Term Option, etc.). Connect with your Talent Advisor today for additional specifics.
Salesforce Analytics Specialist Job Description
The Salesforce Analytics Specialist will support the development and delivery of products and solutions for Ascension Studio, a division of Ascension's national Strategy & Innovation organization.
In addition to ad hoc analyses, the product data analyst will partner with cross-functional teams to establish and systematize best practices and analytics operations across a wide range of products and digital solutions for patients and providers. Expect to regularly develop and present executive-facing presentations including polished, methodologically robust recommendations for business growth and digital product strategy.
Key Responsibilities
  • Constructs, QAs, and enhances new and existing dashboards (Salesforce, Tableau) to ensure all organizational stakeholders have access to the most critical operational metrics
  • Responsible for ad hoc reporting (Salesforce, GCP, SQL, others) and analyses that distill insights and recommendations from a wide variety of data sources including contact center impact, omnichannel support functions, Salesforce Marketing Cloud initiatives, among others
  • Presents hypotheses, analyses, data-driven recommendations to executive stakeholders across digital strategy, marketing, consumer experience,and clinical operations teams
  • Continuously monitors digital/product performance and generates reports/presentations on findings
  • Accountable for data governance and accuracy across Salesforce implementation and reporting
  • Trains, supports, and consults with team members from Engagement Services product team, operations, and marketing on use of self-service analytics tools, roadmap for new analytic work and enhancements to existing Salesforce measures
  • Responsible for establishing data strategy for tracking key performance indicators across the Engagement Services product portfolio
  • Provides analysis and insights on key performance metrics to inform data driven product decisions

  • High School diploma equivalency with 3 years of cumulative experience OR Associate's degree/Bachelor's degree with 2 years of cumulative experience OR 7 years of applicable cumulative job specific experience required.
  • 3 years of leadership or management experience preferred.

Additional Preferences
  • 3-5 years in a deeply technical role supporting analytics and data visualization for core Salesforce, Marketing Cloud, and CDP
  • Highly organized with ability to manage competing priorities, advocate for and deliver an analytic roadmap for Salesforce efforts
  • Extensive SQL coding experience
  • Expert stakeholder management and executive data storytelling skills
  • Basic understanding of ETL and cross-platform data mapping
  • Deep data visualization and executive presentation experience (Tableau, GCP, Salesforce, Excel, etc.)
  • Healthcare industry experience a plus
  • Experience working with Salesforce Data Cloud (Salesforce CDP) or another Customer Data Platform is a plus
  • Experience with Einstein Analytics, CRMA, Einstein Next Best Action, or other Salesforce AI/ML or data products is a plus

#LI-Remote #AscensionStudio
Why Join Our Team
Ascension associates are key to our commitment of transforming healthcare and providing care to all, especially those most in need. Join us and help us drive impact through reimagining how we can deliver a people-centered healthcare experience and creating the solutions to do it. Explore career opportunities across our ministry locations and within our corporate headquarters.
Ascension is a leading non-profit, faith-based national health system made up of over 150,000 associates and 2,600 sites of care, including more than 140 hospitals and 40 senior living communities in 19 states.
Our Mission, Vision and Values encompass everything we do at Ascension. Every associate is empowered to give back, volunteer and make a positive impact in their community. Ascension careers are more than jobs; they are opportunities to enhance your life and the lives of the people around you.
Equal Employment Opportunity Employer
Ascension will provide equal employment opportunities (EEO) to all associates and applicants for employment regardless of race, color, religion, national origin, citizenship, gender, sexual orientation, gender identification or expression, age, disability, marital status, amnesty, genetic information, carrier status or any other legally protected status or status as a covered veteran in accordance with applicable federal, state and local laws.
For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.
Pay Non-Discrimination Notice
Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.
This employer participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information.
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11801 Domain Boulevard, Austin, TX 78758

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