Senior Analyst, Business Analytics

| Austin | Remote | Hybrid
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We are looking for a Marketplace Insights Sr. Analyst to join our Business Analytics team. Data is at the center of everything Favor does. The appetite for reporting and analysis grows each day as we expand our geographic footprint throughout Texas and introduce new programs, platforms, products and features to our community of customers, runners and merchant partners. 


As a Marketplace Insights Analyst on the Business Analytics team you will leverage first- and third-party data to inform a best-in-class marketplace strategy that provides great delivery experiences for our Customers and great earnings opportunities for our Runners, while also supporting our Merchant partners. You will work closely with our Marketing & Growth team to define acquisition and incentive tactics, and also with our Support teams to identify, monitor and mitigate poor Customer & Runner experiences. 

Responsibilities:

  • Lead discussions to define and drive cross-functional alignment around the KPIs that define strong service on the Customer side as well as strong earnings potential on the Runner side.
  • Develop and maintain a suite of self-service reporting that identifies actionable service opportunities for Customers and actionable earnings opportunities for Runners.
  • Work closely with the broader Marketing organization to inform acquisition and promotion tactics to help the company hit monthly order count and revenue goals while protecting the service experience.
  • Identify effective and cost-efficient methods for retaining, stretching and shaping our supply of Runners to meet growing demand volume in 100+ cities across Texas, in partnership with CRM, Acquisition, Ops, Support and Product & Eng teams. 
  • Identify areas of poor service and poor earnings, and advise on strategies to address through a combination of financial incentives, marketplace rule & boundary changes, Customer- and Runner-facing feature development, CRM and social comms, among other tactics. 
  • Grow the collective Business Analytics team knowledge base through process documentation and technical mentorship. 

Skills & Qualifications:

  • A related degree or comparable formal training, certification, or work experience. 
  • 4+ years experience working in an analytical role, preferably focused on sales, merchandising, pricing, operations and / or content analysis. 
  • Experience building descriptive and predictive models. 
  • Experience with business intelligence software, such as Looker, Tableau, or Domo. 
  • Experience with client-side analytics, like Google Analytics and Firebase. 
  • Intermediate to advanced SQL skills, preferably with large datasets. 
  • Analysis fanatic, with proficiency in multiple tools and scripting languages - e.g. Excel, Python, R.
  • Familiarity with statistical concepts and A/B test design. 
  • Effective written and verbal communication skills, in particular in a presentation setting.

Ideal Candidate:

  • Detail-oriented. You ensure accuracy and consistency of reporting and analysis through data cleansing, transformation and ongoing stewardship. You think 2 steps ahead to identify potential roadblocks and have contingency plans to address them. 
  • Narrative-oriented. You connect changes in top-level metrics to the underlying drivers and create compelling visualizations to drive home key findings. You communicate results effectively to audiences at all levels of the organization.
  • Action-oriented. You are always up for a challenge and view reporting and analysis as an opportunity to recommend tactics and strategies that make the business better. You are open to feedback in the interest of delivering continually better output and growing as a professional. 
  • Teamwork-oriented. You know how and when to effectively engage with your stakeholders and your teammates. You view yourself as a partner in the decision-making process and build trust through goal alignment, process transparency and world-class output.

Life at Favor:

  • Benefits -- We offer premium health, vision, dental, life, and 401(k) options. We also offer Favor delivery credit and H-E-B discounts! 
  • Time-Off -- We offer unlimited PTO for salary employees and ample vacation time to all team members. We empower you to live your best life and do your best work!
  • Learning & Development -- We encourage personal growth and education through regular Learning Labs taught by internal team members and external facilitators.
  • Community -- Whether you’re an avid cyclist, dog lover, or Magic enthusiast, there’s a group for you here. We foster community through Employee Resource Groups (ERGs), quarterly company-wide events, happy hours, and regular connection opportunities.



At Favor, we believe that to Run Texas, we need to represent Texas. By putting Community First, we honor the diversity of our backgrounds and experiences through sharing our unique voices. Our community grows when we challenge ourselves to learn and see the world from another’s view. We are committed to growing a team with different backgrounds, experiences, abilities, and perspectives and are an equal opportunity employer.

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Technology we use

  • Engineering
  • Product
  • People Operations
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • jQueryLibraries
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    • ReduxLibraries
    • DockerFrameworks
    • FlaskFrameworks
    • KubernetesFrameworks
    • Node.jsFrameworks
    • MySQLDatabases
    • NoSQLDatabases
    • RedshiftDatabases
    • AWS (Amazon Web Services)Services
    • FigmaDesign
    • ConfluenceManagement
    • Google DocsManagement
    • JIRAManagement
    • TrelloManagement
    • SlackCollaboration
    • ZoomCollaboration
    • TrelloProject Management

Location

Our HQ, the Eastside Tech Hub, is located in the heart of East Austin with close proximity to downtown and easy access to I-35. In addition to dynamic work areas, our fully customized two-story office space boasts a coffee bar, lounge area, large events space, library, and more!

An Insider's view of Favor

How would you describe the company’s work-life balance?

Favor truly talks the talk and walks the walk when it comes to prioritizing team members’ personal lives, mental health, and work-life balance. Favor creates opportunities for team members to relax, recharge, and focus on mental health and overall wellness.

Amanda Going

Account Executive, Sales

What does your typical day look like?

I appreciate that I have the flexibility to switch it up and work in the office some days and work from home others. No matter where I’m working, I spend my days coding, collaborating on projects, and connecting with my peers!

Shruthi Krish

Software Engineer II

How does the company support your career growth?

I’ve been lucky enough to pivot my career from Sales to Product Management and even luckier to have been able to do that at Favor. I couldn’t think of a better place to foster the foundation of my career as a PM than among such a unique and caring group of product leaders!

Demi Young

Product Manager

How do you make yourself accessible to the rest of the team?

I’m a HUGE believer in the power of 1:1s, and the importance of keeping a regular check-in on the calendar with my team members. If we are able to have that baseline of consistent, reliable check-ins, I find that my team members are more comfortable reaching out and scheduling additional time with me if they need it.

Kim Klask

Director, Engineering

What makes someone successful on your team?

Favor is a healthy place for an engineer for many reasons, particularly because of the high level of trust and autonomy. There is zero micro-management, zero gate keeping, and big opportunity for high impact. A successful engineer will need to be a self starter, with a high degree of ownership in their work. 

Adam Reidelbach

Software Engineer II

What are Favor Perks + Benefits

Favor Benefits Overview

Favor is proud to offer a wide range of benefits to team members. From medical, dental, vision, and life insurance to unlimited PTO (that's actually unlimited), discounts, commuter reimbursement, and mental health support, our goal is to provide benefits to team members that enable them to have a healthy life inside and outside of work. Explore all you can enjoy as a Favor team member below!

Culture
Volunteer in local community
Join fellow team members who volunteer across Texas.
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Hybrid work model
In-person all-hands meetings
We host Town Hall every other week and quarterly planning sessions called Favor Future where team members get aligned and build relationships.
Employee awards
Flexible work schedule
We have team members spread across Texas and beyond! Some work from the office, some from home, and some do a mix of both. No matter where you work, we foster an inclusive and flexible environment.
Diversity
Dedicated diversity and inclusion staff
Diversity employee resource groups
We offer a range of employee resource groups, including Somos@Favor, Moms@Favor, Femme@Favor, Dads@Favor, Black@Favor, Asians@Favor, Queer@Favor
Hiring practices that promote diversity
We hire using processes that eliminate biases against groups and individuals. We always aim to have team members as unique as the communities we serve.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Partner Guidance is a FREE benefit ALL Favor team members (medical-enrolled or not) and family members living in their household can use for help with any of life's concerns.
Transgender health care benefits
Wellness days
Financial & Retirement
401(K)
401(K) matching
Child Care & Parental Leave Benefits
Generous parental leave
Favor offers generous parental leave for both birth and adoption.
Family medical leave
Adoption Assistance
We offer reimbursement of eligible expenses for adopting parents as they grow their families.
Fertility benefits
Team members enrolled in select plans have access to fertility benefits for fertility treatment.
Vacation & Time Off Benefits
Unlimited vacation policy
Paid holidays
Flexible time off
Bereavement leave benefits
Office Perks
Commuter benefits
We reimburse eligible commuting expenses monthly.
Free snacks and drinks
Some meals provided
Catered lunches are provided Tuesday and Thursday at our office.
Company-sponsored happy hours
Head on over to the bar at Favor HQ for drinks and good vibes every Thursday for Happy Hour. Cheers!
Onsite office parking
Mother's room
Professional Development Benefits
Lunch and learns
Learning Labs are a diverse set of skill-building classes and workshops centered around personal and professional development.
Promote from within
Mentorship program
The Favor Intern(al)ship program allows team members to develop new skill sets and interact with other teams.
Continuing education available during work hours
Customized development tracks

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