Senior BI Analyst (Growth/Pricing) at EZ Texting

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Who We Are:

EZ Texting is the #1 text communications technology company delivering fast, easy, and effective solutions for businesses across a wide variety of industries. Dreamers first, we are at the forefront of revolutionizing the way businesses communicate with their customers and believe personal relationships can transform an organization’s ability to grow. 

Our employees are our greatest strength. We’re expanding quickly and scaling our teams to help accelerate growth while remaining committed to hiring exceptional, values-aligned talent. We have consistently been rated a Top 100 workplace and are committed to being a best-in-class employer for remote work — with benefits to match!

We are open to hire in CA, NY, TX, OR, WA, GA, PA, & TN, but welcome top applicants nationwide as we expand our operating boundaries.

Role Overview:

As a Senior Business Analyst - Pricing / Growth you will support a rapidly growing team extract insight from data to directly impact business results.  This role will partner with cross functional teams across the company including Marketing, Product, Customer Management, Finance, Growth and Engineering to tell stories with data and drive better decision making ranging from the design of our products to the engagement with our customer base.  You will be the data and reporting expert on our team, working to retrieve, integrate, visualize, and present critical data in a way that is immediately useful to improve the business decision making process. You will create reports, dashboards, metrics, and models that ensure we are focused on the right things for our customers.

The ideal candidate will have a mix of strong analytical skills, good business sense and the ability to understand business challenges and tie together data from across the EZ Texting platforms to enable effective decision making. They will have a strong track record of partnering with technical and non-technical internal customers and stakeholders and translating their data into actionable reporting and insights.  You must have experience working with large data sets and the technical tools needed to analyze with them. They will be extremely organized and drive towards simple, scalable solutions to difficult problems, have excellent project management skills, and be able to communicate complex analytical results, both written and verbally, in a clear and easy to understand way. The successful candidate will be a self-starter who enjoys working with large-scale data and is excited to partner with key stakeholders to dig deep into data to understand their space and identify insights to direct strategy and measure impact. This person will be a creative problem solver who is resourceful, proactive, and collaborative with proven ability to work independently on multiple projects under tight time constraints. 

Primary Responsibilities:
  • Reporting & Analysis – Enable effective decision making by retrieving and aggregating data from multiple sources, identifying key indicators and actionable insights, and effectively communicating the most important information to drive decisions. Design, develop, and evaluate recurring and ad hoc reporting / dashboards to drive and monitor the business and our products using best practices in data visualization and reporting tools, including Tableau, DataStudio, Power BI or similar. 
  • Process Documentation - Work with various functions and end users to identify, document, and communicate standard business processes.
  • Project Management - Produce detailed business requirements, coordinate and manage user acceptance test plans, and participate in stakeholder management.
  • Problem Solving - Demonstrate good judgment in solving problems as well as identifying problems and possible mitigation plans in advance. Strong desire and ability to dive deep into a given problem statement.
  • Subject Matter Expert – Develop deep knowledge of the EZ Texting and related sub brands data architecture, system map and relation to product/feature use by customers. Act as a trusted adviser to internal stakeholders by sharing best practices and requirements for optimal use of these systems and data.
Required Qualifications:
  • Bachelor’s degree
  • 5+ years of relevant professional experience as a Business Analyst, Data Analyst, or related role
  • Expert in SQL
  • Experience with data visualization and reporting tools like Tableau, DataStudio, PowerBI
  • Strong business analysis and functional experience, including requirements gathering, creating/deploying solutions to end users, writing user acceptance test scripts and facilitating UAT sessions
  • Extensive experience with testing including test design, accounting for outliers, setting up control groups and determining statistical significance
  • Specific experience with testing around pricing and packaging in SaaS or subscription based business models preferred
  • Experience with optimization / testing software such as VWO
  • Proven ability to manage multiple, competing priorities simultaneously and work well in an ambiguous and dynamic environment.
  • Ability to use data to develop insights, recommendations, and business cases
  • Excellent written and oral communication skills, including translating findings into compelling recommendations, polished deliverables, and actionable solutions.
  • Ability to partner with and communicate across business functions,
  • Excellent problem-solving skills
  • Willingness to roll up your sleeves and do whatever is necessary
Preferred Qualifications:
  • Proven ability to communicate with business and technical audiences at all levels, including demonstrated success influencing senior leaders and decision makers
  • Demonstrated ability to dive deep in understanding our business, projects, and opportunities to improve the outcomes of our largest strategic projects and programs
  • Experience with open source data scripting languages (Python, R etc.) or statistical/mathematical software (e.g. R, SAS, or Matlab)
  • Experience with data mining and analytics techniques
Benefits:

Benefits available to EZ Texting team members include, but are not limited to:

  • 100% paid medical, vision, dental and life insurance for self (generous coverage for families)
  • Stock options
  • 401(k) plan
  • Paid vacation and unlimited sick leave
  • Paid parental leave
  • Annual personalized learning reimbursement
  • Quarterly wellness reimbursement

Remote-work optimization benefits including:

  • Monthly internet reimbursement
  • Monthly flexible remote work stipend, including DoorDash subscription
  • Annual home office enhancement stipend
  • Direct-billing ordering for supplies 

EZ Texting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • AngularJSFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • ZendFrameworks
    • CassandraDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • AxureDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • DrupalCMS
    • WordpressCMS
    • HubSpotCRM

Location

EZ Texting, voted a Best Place to Work since 2014, is located in North Austin near great shopping and dining about a mile from The Domain.

An Insider's view of EZ Texting

What's something quirky about your company?

The people. Sometimes random dance parties happen out of nowhere and everyone really gets into it. It really helps us to relieve stress when you work with a bunch of quirky people who entertain you. We may look silly, but we have fun! It's truly enjoyable to work with people who make you laugh and smile all day.

Jennifer

Client Success Manager

What projects are you most excited about?

I'm most excited about our focus on customer retention. While we have tens of thousands of customers, we are holding ourselves to even higher standards of success in 2019. I’m thrilled to show more customers our best in class mobile marketing and communication platform so they can ultimately build a specialized texting solution.

Jacob

Customer Success Manager

How has your career grown since starting at the company?

Since I've joined the EZ Texting family a few years ago, I've grown as an individual and professionally in my career. EZ Texting allows me to contribute to our day-to-day processes and give feedback on how to improve as a team. I feel like I am an integral part of the team's growth and culture!

Kristina

Sr Account Executive

What is your vision for the company?

EZ Texting is in an organization focused on our customers, and the people who work to better our customer's lives. My vision is simply to help foster that culture of hustle and respect, while always looking for ways to challenge ourselves to be better today than we were yesterday.

Navin

Sr Director, Customer Operations

What’s the vibe like in the office?

Many people discuss the culture of a company, but rarely recognize that the culture of a company is based upon the character of a company. Our office runs on a consistent list of values such as achievement, determination, fairness, growth, recognition, and trustworthiness. These values create a culture of transparency, openness and chill vibes.

Anthony

Inside Sales Specialist

What are EZ Texting Perks + Benefits

EZ Texting Benefits Overview

We have amazing perks for each of our employees here at EZ Texting. From Stock Options to FULLY PAID Medical Benefits, the list goes on!

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Highly diverse management team
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
EZ Texting disability insurances covers you for both short-term and long-term disability.
Dental Benefits
Fully Paid
Vision Benefits
Fully Paid
Health Insurance Benefits
Fully Paid
Life Insurance
EZ Texting covers you for life insurance with a payout of 2X an employee's annual salary. Employees also have an option to purchase additional coverage.
Wellness Programs
EZ Texting hosts a wellness activity once a month which includes things like yoga, meditation, nutritionist guest speaker, massages, etc.
Retirement & Stock Options Benefits
401(K)
Company Equity
EZ Texting offers stock options through its employee profit sharing program, including vesting over a four-year period.
Performance Bonus
EZ Texting compensation plans include an annual bonus for all regular full-time employees.
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 8 weeks of parental leave for the primary caretaker. Acme Co. also provides 4 weeks of leave for the secondary caretaker.
Flexible Work Schedule
EZ Texting offers a flexible work schedule outside of core hours (10AM-4PM)
Remote Work Program
Our remote work program includes work from home Work remotely $2 days per week.
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
EZ Texting sponsors a family oriented picnic Annually.
Vacation & Time Off Benefits
Generous PTO
EZ Texting offers 2 weeks of paid time off for all employees and up to 4 weeks off for tenured employees of five years or longer.
Paid Volunteer Time
Our employees receive 32 hours per year of paid volunteer time.
Paid Holidays
EZ Texting offers all employees paid time off to observe all major holidays. Each employee also receives an additional 5 floating holidays per calendar year.
Paid Sick Days
EZ Texting offers UNLIMITED sick leave for all employees.
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
EZ Texting has fully stocked kitchens including unlimited snacks, coffee, tea, etc.
Some Meals Provided
EZ Texting provides a weekly catered lunch on Tuesdays.
Happy Hours
EZ Texting provides an in-house Happy Hour on Fridays.
Parking
EZ Texting provides a parking pass at one of the local lots or we will reimburse your monthly parking expenses. We also will compensate you for opting out of a parking pass.
Pet Friendly
EZ Texting has a dog friendly environment.
Fitness Subsidies
EZ Texting reimburses it's employees up to $70 per month for a gym membership.
Professional Development Benefits
Job Training & Conferences
EZ Texting offers employees professional development opportunities like Annual individual budget for training.
Tuition Reimbursement
Lunch and learns
EZ Texting host EZ Talks once a week where we learn more about the ins and outs of the company.
Cross functional training encouraged
Promote from within
Continuing Education stipend
We offer $2000 annualy for continuing education.
Time allotted for learning
EZ Texting allows employees to set aside 10% of working hours for learning.
Online course subscriptions available

Additional Perks + Benefits

Here at EZ Texting we focus on our employees' happiness. We encourage professional development and also want employees to maintain a healthy work-life balance.

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