Q2
Cash a check on your phone lately, that's us! Q2 builds the software behind most banks mobile banking platform.
Austin, TX

Senior Business Analyst at Q2 (Austin, TX)

| Austin
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Q2 is looking for a Business Analyst to support the growth of our company as we move up-market to larger banks and credit unions. As a support member of this team, your primary focus will to develop detailed requirements and collaborate closely with our product, design and development responsible for bringing ideas to the broader product group for consideration and organization into detailed product requirements that aligned with our direction and overall product strategy. 

If you are the right fit for this position, you are comfortable in a supporting role, yet capable of engaging in highly technical team discussions and requirements analysis. You will work on the product team in very close proximity to more senior product, sales, solutions consulting and implementations team members. You will learn our solutions, understand how we approach all aspects of banking and engage with customers and prospects to develop customer requirements. You will support the sharing of those requirements with the product team and work to prioritize them to our existing product roadmap. Ideally, you are a talented writer with strong analytical skills who also nurtures lasting relationships with highly technical team members and customers.

RESPONSIBILITIES

  • Supports the gathering and analysis of product requirements
  • Acts as secondary liaison between multiple departments including sales, product, design, development, and implementations.
  • Supports the gathering and analysis of market research regarding product feature, function, direction and possible pricing recommendations.
  • Partners with design and other team members to support the creation of detailed product workflows used by development to deliver on customer needs.
  • Actively grooms and helps prioritize the product backlog and ensures alignment with broader product portfolio where appropriate.
  • Assists in researching internal customer requirements to help ensure ease of implementation and support of the resulting software
  • Support in the development and management of the professional services RFQ process when applicable
  • Assists in training internal groups on key functional aspects of released functionality through various media – including in-person sessions, internal and external-facing documentation, and answering questions.
  • Assists with acceptance testing of the software during the development cycle to ensure the functionality meets the needs of the customer
  • Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to

RESPONSIBILITIES:

  • Communicate with clients to elicit, document, and guide requirements and project workflows
  • Create use cases and/or report specifications for approval by clients and the Development team
  • Effectively communicate with Management and project teams across the organization
  • Gather specifications from clients and third party vendors
  • Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to
  • Assist and mentor teammates to provide leadership and evangelize best practices

EXPERIENCE AND KNOWLEDGE:

  • Bachelor’s degree in (relevant degree) and a minimum of 8 years of related experience; or an advanced degree with 6+ years of experience; or equivalent related work experience.
  • Financial Industry experience with in-depth banking knowledge
  • Excellent communication skills
  • Good interpersonal skills
  • Strong analytical and problem-solving skills
  • Motivated by providing excellent Customer Service
  • Passion for technology
  • Desire to join a winning team, prove yourself, and ramp up quickly
  • Preferred:
    • Experience contributing in an Agile development environment
    • Familiarity with a Customer Relationship Management (CRM) system
    • Experience with MS Visio or equivalent software
    • Informal or academic experience with software development
  • #LI- Remote
  • #LI-DM1

At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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Where we are

Our HQ is in North Austin, near Lakeline Mall area with easy access to multiple highways and the Toll road.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • C#Languages
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • CSSLanguages
    • SassLanguages
    • jQueryLibraries
    • ReactLibraries
    • LodashLibraries
    • VuexLibraries
    • Backbone.jsFrameworks
    • DjangoFrameworks
    • Ember.jsFrameworks
    • JestFrameworks
    • Node.jsFrameworks
    • TensorFlowFrameworks
    • Vue.jsFrameworks
    • CypressFrameworks
    • DockerFrameworks
    • GraphQLFrameworks
    • KafkaFrameworks
    • OAuthFrameworks
    • TerraformFrameworks
    • ElasticsearchDatabases
    • MemcachedDatabases
    • Microsoft SQL ServerDatabases
    • PostgreSQLDatabases
    • SnowflakeDatabases
    • RedisDatabases
    • AWS (Amazon Web Services)Services
    • GitLabServices
    • GitHubServices
    • Microsoft AzureServices
    • ConfluenceManagement
    • JIRAManagement
    • WrikeManagement
    • DocuSignCRM
    • SalesforceCRM
    • Microsoft TeamsCollaboration
    • ZoomCollaboration
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What are Q2 Perks + Benefits

Q2 Benefits Overview

At Q2 we celebrate and recognize our success is based on the well being of super hero employees!. Q2 invests in robust employee health and wellness benefits including generous PTO, HSA Match Program, 401K Match program, Family Planning and Parental Leave benefits, along with a Hybrid Work Environment.

A few Programs that stand out for our Q2 employees include:
* Q2 parental leave benefit: New parents can enjoy 12 weeks of paid leave.
* Flexible PTO Program
* HSA Matching Program
* You Earned it! Employee Rewards & Recognition Program:
These are points given between any employee recognizing great work or collaboration. The points are redeemed for products, or converted into cash donations for various charities of choice,. They can also be donated to our employee compassion fund. (See below)
* Employee Compassion Fund - Our employees donate to this fund, which is established for Q2 employees who may need short term assistance. (This was a key to supporting each other in Covid across multiple locations and countries.)

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

Want to know more about our authentic culture and work environment?
Check us out at: https://www.q2.com/culture and explore jobs today.
We'd love you to join our super hero "Circle of Awesomeness" and be part of #Q2Peeps today!

Q2 hosts various employee recognition events, philanthropic activities and our communities events, as part of our mission to build stronger more diverse communities:
* Dodgeball for Charity! (We raised 800K last year!)
* Q2 Spark (Part of our mission to support our communities, and the communities of our customers!)
* Q2 Philanthropy Fund! We have partnered with Austin Community Foundation to make it easier and more accessible for non-profit organizations to apply for grants from Q2, as part of our community support mission.
(Check out the Q2 Stadium Dreamstarter Program!)
* Annual Employee Appreciation Day!
* Our Annual Circle of Awesomeness Celebration (A full day's celebration of our super hero employee awards)

An Insider's view of Q2

What are some social events your company does?

It's all about the Dodgeball ! We host a HUGE Dodgeball event fundraising for charity. Last year we served the Juvenile Diabetes (JDRF) in Austin. Other companies play for charity with us. We have quarterly events after our townhall company mtgs., community events, and employee recognition events like our "Circle of Awesomeness" celebration!

Kelley

Sr. Community & Culture Champion

How do you collaborate with other teams in the company?

We have such a collaborative and friendly environment, it's truly authentic and very different from other companies. We're genuinely happy to invest in each other's success and our ability to learn (both technically and personally ) as a team. Q2'ers are really good people I admire and have fun with, at work and socially.

Mo

Staff Software Engineer

How has your career grown since starting at the company?

I started out as an individual contributor, ultimately finding my passion as a Product Management Leader. Leadership here including SVPs, VPs and Directors in our Product and Engineering groups show a genuine and active interest in mentoring to aid in our career growth. I also like our “Q2 EDU” learning platform.

Clayton

Manager, Product Management

How do your team's ideas influence the company's direction?

It's important to see yourself as being part of something bigger then ourselves. Learning about people, and not just the work they're doing, but who they are, helps you become an empathetic and more effective leader. Tapping into what people *love* doing, and finding opportunities to match their passion and skills in their work is what we do!

Sherril

VP, Product and Engineering

How would you describe the company’s work-life balance?

I had no idea when I decided to come to Q2 how much fun working here would be. While we work hard to drive big results, we also find opportunities to have a great time. This is the first work environment where I truly feel that I have found a supportive work family.

Taylor

HR Business Partner

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