Senior Business Analyst at GoDaddy

| Austin
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About GoDaddy

GoDaddy powers the world's largest cloud platform dedicated to small, independent ventures. With 19 million customers worldwide, GoDaddy is the place people come to name their idea, build a professional website, attract customers and manage their work. Our mission is to empower entrepreneurs everywhere, making opportunity more inclusive for all. To learn more about the company visit www.GoDaddy.com.

As a data-driven company, GoDaddy, is continually seeking skilled and highly-motivated analysts to join our Business Analytics team. On the BA team, you will be integral to our company growth through the insights you uncover and the thoughtful recommendations you make. You will join forces with leaders of our product, platform, website, customer experience, and marketing teams. You will also be visible to the executive group and must be able to tell a succinct story from the data.
The Senior CX & NPS BA (Business Analyst) is the core enablement and insights lead for Net Promoter Score across the company. NPS is a central metric and goal for all of our business lines – you will be the expert on the data flow for this metric, coordinate its development and use within various operating mechanisms throughout the enterprise, and will act as the SME in ensuring other areas of the business (and other business analysts) are using the metric accurately and appropriately.

Responsibilities:
  • Steward the analytics and insights for our customer experience efforts, with particular emphasis on Net Promoter Score. This involves the understanding of data flow across 3rd party to in-house platforms, data source creation, reporting and visualization, and insight generation for varying pockets of NPS trends within our customer base.
  • Build end-to-end reporting solutions from multiple data structures and sources. Lead the design, development and implementation of enterprise-wide views, dashboards and custom reporting. This requires in depth knowledge and experience of programming languages such as SQL and Python.
  • Use data that tells a story. Conduct in-depth analytics to identify actionable insights, suggest recommendations and influence the direction of the business by effectively communicating findings to partnering business groups.
  • Build dynamic and rich dashboards. Show results in easy-to-understand visualizations that help our partners understand their business and its drivers.
  • Interact with business partners to understand their goals and objectives, develop analytic requirements, provide answers to business questions, make recommendations, and join forces in driving business improvement and optimization.
  • Ability to work autonomously and make critical decisions independently. Proven communication and collaboration skills; willingness to take the initiative to contribute beyond basic responsibilities.
Requirements:
  • Minimum 5 years of relevant work experience in analytics, preferably in SaaS/subscription space.
  • Bachelor’s degree in quantitative field such as Mathematics, Statistics, Computer Science, Engineering, Finance, etc… Postgrad degree a plus.
  • Experience using SQL to discover, aggregate and extract data a MUST. Large dataset experience a plus.
  • Experience with data visualization and business intelligence tools like Tableau, Google Analytics, or other programs.
  • Familiarity with analytical techniques, including trend analysis, forecasting, and experiment design.

Please note this role can also work remotely.

GoDaddy is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, medical condition, national origin, ancestry, citizenship, marital status or civil partnership/union status, physical or mental disability, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

If you need assistance completing an application for a position with us, please reach out to our Recruiting Team at [email protected]

Please note that GODADDY does not accept unsolicited resumes from recruiters or employment agencies.

To submit your application to this position, please click Apply . On the next screen, after you click Apply, click Create to establish your candidate account. If you have previously created a candidate account, please slick Sign-In and use that account to complete your application.

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Technology we use

  • Engineering
    • C#Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages

Location

600 Congress Ave. Suite 1200, Austin, TX 78701

What are GoDaddy Perks + Benefits

GoDaddy Benefits Overview

Austin employees enjoy not one but two sweet office spaces situated downtown. Both locations are on Congress just a few blocks apart, close enough for teams in each building to join forces. Commuter benefits and easy access to public transportation make getting to work a breeze.

Our Sales Office features 360 degree views of downtown Austin and Town Lake, and has nearly 50,000 square feet of space designed with our customers and our culture in mind. The Austin corporate offices clock in at 33,000 square feet of space just a few blocks from the Capitol.

Austin is known for food and coffee, and GoDaddy’s offices are no exception. Employees enjoy kitchens stocked with snacks and drinks, and both offices are equipped with full service Houndstooth Coffee espresso bar.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Professional Development Benefits
Job Training & Conferences
Diversity Program
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