Senior Business Analyst at Hippo Insurance

| Austin
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Role: Senior Business Analyst

Location:  Austin, TX

Reports To: VP, Information Systems


Hippo is modernizing the $100B home insurance industry by putting customers at the center of everything we do, from the coverage we offer to the customer service we provide. Hippo’s true ambition lies in helping people protect their homes to begin with by leveraging technology and data to help find small issues before they become big headaches. Because, at the end of the day, the best home insurance policy is the one you never have to use. 

Hippo treats its team members with the same level of dedication and care as we do our customers. Our CEO, Assaf Wand, views this company as an opportunity to care for one another like a family, which is why we’re fortunate to provide all of our Hippos with:

  • Healthy Hippos Benefits- 100% Employer paid medical, dental & vision plan options for our team members AND their families (yes, you read that correctly). 
  • Flexible Paid Time Off
  • Little Hippos Program- We reimburse our team members up to $25k for adoption costs and up to $50k for infertility treatments. Plus, we offer 12 weeks parental leave for primary caregivers and 6 weeks for secondary caregivers. 
  • Hippo Meals & Snacks- We cater lunch in our office 3 times a week and we provide all the snacks & drinks our Hippos can handle daily. 
  • Hippo Habitat- Our beautiful, historic offices are located in downtown Austin at the corner of 6th & Congress.

About This Role 

The Senior Business Analyst role is a key support position in the upkeep of day to day business operations; both internal to the business and external to partnerships that drive the business. You will support various systems and associated processes end to end and triage problems with internal users, partners, and clients. As a member of the internal support team, you will provide customer service to business users while ensuring proper protocols are met, document and retain processes and act as the key point of communication between the business and engineering departments. Daily responsibilities include validating tickets, escalating as needed, and identifying opportunities for improvement and admin management of our CRM instances with Salesforce.

About You 

  • Analytical, at ease with breaking data into a narrative to support or dispel a thesis 
  • Driven, is unafraid of hard work and putting in the time needed to resolve an issue
  • Customer service focused, always willing to go the extra mile  
  • Detail oriented, focused on both the macro and micro outcomes of a project and daily work
  • Self-motivated, someone able to work well in a group and independently 

Responsibilities

  • Ability to diagnose errors based on the data provided and with independent research into what could be causing a specific bug (ease in working with Loggly and Postman is a plus) 
  • Capable with CRM management (specifically Salesforce and Financial Services Cloud) 
  • Builds and runs reports for business partners while breaking down KPIs for any given project
  • Triages inbound tickets to assess the level of impact and escalation needed 
  • Works closely with both business and engineering as the hub of communication between the departments
  • Creates and maintains process flows and documents as a knowledge base reference 
  • Provides training on new processes and systems 
  • Onboards and provides a point of contact to Partners integrating with Hippo for their business needs
  • Maintain and update the access, credentials, and health checks of external third-party vendors essential to the business operation 

Key Skills

  • Troubleshooting Web Applications (SOAP & REST APIs)
  • Knowledge of XML, XPath
  • Proficient with SQL & writing SQL queries.
  • Ability to read JSON data
  • Proficient with Postman, Loggly, Jira, Confluence, AWS S3
  • Planning, organizing, defining & implementing quality processes.
  • Programming experience is a big plus
  • Manage App changes, errors, and enhancements in Salesforce Instances
  • Defining KPIs & creating metrics for department management and insight

Hippo is an equal opportunity employer, and we are committed to building a team culture that celebrates diversity and inclusion. 

Hippo’s applicants are considered solely based on their qualifications, without regard to an applicant’s disability or need for accommodation. Any Hippo applicant who requires reasonable accommodations during the application process should contact the Hippo’s People Team to make the need for an accommodation known.

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Technology we use

  • Engineering
  • Product
    • JavascriptLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • PostgreSQLDatabases
    • BigQueryDatabases
    • ConfluenceManagement
    • JIRAManagement

Location

We are in the heart of downtown, with offices in the historic Scarbrough and Littlefield Buildings. We provide our team with parking nearby!

An Insider's view of Hippo Insurance

What’s the vibe like in the office?

At Hippo we love to have fun. Our daily lives consist of helping customers, wearing many hats, but also lots of laughs, cake and events.

Brianna

People Operations Associate

What are Hippo Insurance Perks + Benefits

Hippo Insurance Benefits Overview

Hippo's benefit's and perks can't be beat, here are a few:
-Healthy Hippos Benefits- 100% Employer paid medical, dental & vision plan options for our team members AND their families (yes, you read that correctly).
-Flexible Paid Time Off
-Little Hippos Program- We reimburse our team members up to $25k for adoption costs and up to $50k for -infertility treatments. Plus, we offer 12 weeks parental leave for primary caregivers and 6 weeks for secondary caregivers.
-Hippo Meals & Snacks- We cater lunch in our office 3 times a week and we provide all the snacks & drinks our Hippos can handle daily.
-Hippo Habitat- Our beautiful, historic offices are located in downtown Austin at the corner of 6th & Congress.
-Little Hippo School-Through the end of 2020, Hippo is offering a supportive offsite tutoring program in partnership with the YMCA. The program - available in Austin, TX - offers distance learning support, tutoring, and engagement for kids age K-5th grade who need care while their parents work. Hippo pays 100% of the cost.

Culture
Friends outside of work
Eat lunch together
Open door policy
Open office floor plan
Diversity
Highly diverse management team
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
Company Equity
Hippo offers stock options through its employee profit sharing program, including vesting over a four-year period.
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Casual Dress
Company Outings
Free Daily Meals
Stocked Kitchen
We provide all the snacks & drinks our Hippos can handle daily.
Happy Hours
Parking
Recreational Clubs
Fitness Subsidies
Hippo subsidizes a Gold's gym membership so that our employees only pay $7/month.
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

Hippo treats its team members with the same level of dedication and care as we do our customers. Our CEO, Assaf Wand, views this company as an opportunity to care for one another like a family, which is why we’re fortunate to provide all of our Hippos with amazing benefits & perks.

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