Senior Business Consultant at Q2
Q2 is seeking a Senior Business Consultant reporting to a Manager, PMO and working closely with Implementation Engineers, Project Managers, and Client Project teams in our Premier Services group. The Senior Business Consultant will engage in multiple online banking implementations concurrently. The primary role is initiating technology projects, translating and guiding the business processes into technical solutions that meet the Financial Institution’s requirements while also leveraging best practices and core functionality. Responsible for managing the overall expectations of the key client sponsors and executives while controlling project scope, timeline and budget.
Initiates the project and collaborates with clients to translate business requirements into technical solutions supported via online banking configurations and customizations
Recognize gaps in the work group’s ability to meet customer needs and deliver on-time projects; take appropriate action to achieve and exceed expectations
Take ownership of the team’s business results by developing and leading training and execution plans
Work with solutions architect and development to ensure suggested solutions are feasible
Act as key liaison and manage expectations of key sponsors and client executive staff related to timing, functionality, and back-office requirements needed to support a successful go-live
Responsible for ensuring that all security, availability, confidentiality, and privacy policies and controls are adhered to
Mentor and train other Implementation resources in areas of product expertise, client communication, and process improvement
EXPERIENCE AND KNOWLEDGE:
Typically requires a Bachelor’s degree in Business or Management and a minimum of 8 years of related experience; or an advanced degree with 6+ years of experience; or equivalent related work experience.
5+ years with previous work experience in a similar consultative role or operational role in the banking/credit union space – Business Analyst, Technical Business Consultant, etc.
Preferred 2 years of experience working for Q2 in related roles
High commitment to client satisfaction
Excellent written/oral communication skills and ability to interface effectively with technical teams as well as non-technical FI Senior Management
Remains calm, diplomatic, and cooperative under stressful conditions
Attention to detail, exceptional follow-through, ability to prioritize, stay organized, and multi-task
Promotes a strong sense of urgency and enthusiasm for reaching goals and meeting deadlines
Ability to trains individuals 1-on-1 and in a classroom environment
Excellent people and teamwork skills including the setting of priorities and following-up
Familiarity with enterprise software deployment architecture and methodologies
Strong knowledge of effective business requirements practices and support methodologies
Passion for improving processes and a commitment to customer satisfaction
Ability to travel up to 50% of the time
At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.