Senior Commissions Analyst at BigCommerce

| Austin
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BigCommerce is disrupting the e-commerce industry as the SaaS leader for fast- growing, mid-market businesses. We enable our customers to build intuitive and engaging stores to support every stage of their growth.

We’re looking for a Senior Commissions Analyst to serve as a trusted advisor on commissions and attainment matters within selling teams. This role’s primary responsibility will be overseeing compensation plan administration and commissions and attainment reporting, as well as administering our commissions tool. In addition, the Senior Revenue Operations Analyst will have an opportunity to work on a diverse set of projects including data modeling and analysis, KPI development and insights, and pipeline modeling and forecasting. This role will also support the Chief Sales Officer in analyzing data and developing recommendations that will drive business decisions and BigCommerce’s growth.

What You’ll Do:
  • Administer compensation plan and commission reports for BigCommerce, including monthly data collection and review, incentive compensation calculations, submitting commissions payments to HR, and commission reporting to sales and business development reps.
  • Serve as a liaison with the Finance team on commission-related matters.
  • Field questions and requests from employees on incentive compensation plans, including training new employees on incentive compensation plans for BigCommerce.
  • Track and manage bonuses and spiffs for teams on incentive compensation plans, partnering with leaders to develop monthly and quarterly programs, ensure appropriate tracking and reporting, and calculate eligible performance-based payments.
  • Oversee monthly and quarterly attainment reporting, and communicate attainment to sales and business development leaders and employees.
  • Administer commissions tool, including configurations and reporting, and answering questions from the business.
  • Provide Sales analytical reporting, such as opex tracking and analysis, productivity analytics, scenario modeling, KPIs, success metrics, dashboard creation, process follow-up SLAs, pipeline reporting, and forecasting.
  • Mentor and train other employees within Operations in similar roles, providing training to new employees, assisting with modeling conventions and analysis, and strengthening analytics abilities and understanding of our businesses.
  • Assist with ad hoc projects, such as:
    • Board presentation preparation
    • Project support
    • Data audits and analysis
    • Data modeling
Who You Are:
  • Knowledgeable
    • BS or BA in Business, Finance, Economics, Math, or Statistics
    • 5+ years of experience in compensation plan administration and reporting required
    • 5+ years of experience in Revenue Operations or related field required
    • Experience with commissions tools required. CaptivateIQ experience a plus.
    • Experience with CRM tools and Salesforce required
    • Previous experience with reporting tools and SQL coding a plus
    • Previous SaaS or ecommerce experience a plus
    • Strong Internet, email, and electronic document management skills (MS Office, Word, Excel, PowerPoint, etc.) required
  • Analytical - You possess strong logical, problem solving, and Excel modeling skills. 
  • Efficient - You are extremely organized and attentive to detail, with excellent prioritization skills that allow you to consistently deliver quality results on time. 
  • Strong Communicator - You have excellent written and verbal communication skills, with a knack for delivering strong, data-centric presentations. 
  • Customer Focused - You are dedicated to meeting the expectations and requirements of internal and external customers, you get first-hand information and use it for improvements, act with customers in mind, and establish and maintain effective relationships, gaining trust and respect.
  • Attentive - You have a passion for client service and satisfaction, strong attention to detail, and are able to manage sensitive information and lots of data with ease. 
  • Flexible - You learn quickly, are responsive to feedback, and can work under pressure in a fast-paced environment.
  • Collaborative - You have the ability to forge strong bonds, work collaboratively with, and influence internal partners such as other Sales channels, Finance, and Business Applications.
  • Personable - You are a high energy professional with a resiliently positive attitude and deep personal confidence that exudes a strong sense of teamwork by working effectively, respectfully, and efficiently with all team members 
  • Ethical - You are humble, driven to make a difference, and consistently do the right thing the right way every time.

#LI-LP1

Diversity, Equity & Inclusion at BigCommerce
 
We have the opportunity to build not only a great business but a great company, with soul. Our beliefs and commitment to diversity, equity and inclusion are a central part of achieving that.
 
Our dedication to DEI is grounded in two things: a moral belief in the dignity, value, and potential of every individual, and a practical belief that diverse, inclusive teams will create the best outcomes for our customers, partners, employees, and company. We welcome everyone to be a part of our journey.
 
Current BigCommerce Employees: Please use the internal job board to apply for openings
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • ElixirLanguages
    • ErlangLanguages
    • Objective -CLanguages
    • ScalaLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AjaxLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • jQueryFrameworks
    • MongoDBDatabases
    • Google AnalyticsAnalytics
    • PhotoshopDesign
    • SketchDesign
    • Adobe Creative SuiteDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS

Location

Our HQ is set amongst trees and nature trails in the beautiful hills of Austin. We also have a location downtown at 211 E 7th St Suite 500, 78701.

What are BigCommerce Perks + Benefits

Culture
Volunteer in local community
We encourage our employees to give back to our local communities through volunteer work. BigCommerce provides two paid Charity/Volunteering Leave days per calendar year to all permanent employees.
Partners with Nonprofits
Each year, the BC family partners with Partnerships for Children to help kids in the Austin area who have been taken from their homes and are living in protective custody during the holidays.
Friends outside of work
Eat lunch together
Intracompany committees
We empower employees to define our culture in the areas of Wellness, Community/Volunteering and Team Building through our BigCommerce Employee Resource Groups (ERGs).
Daily sync
Open door policy
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
BEmpowered for women, non-binary people, and allies; BProud for LGBTQ+ and allies; B-United for Veterans and allies; BCinColor for people of color and allies; BigFamily for caregivers and alli
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
National United HealthCare PPO & HDHP plan options with deductibles as low as $500, coverage up to 100% for in-network services and low monthly premiums
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Child Care Benefits
Subsidized placement services for child care.
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Unlimited vacation policy for salaried team members and generous accrued time off policy for non-exempt team members.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
We offer employees parking in a garage on the property.
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
BigCommerce offers a variety of opportunities for learning and development from training sessions and workshops, to different conferences to attend.
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Career mentorship is available.
Continuing Education stipend
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

A free online store to help you live out your entrepreneurial dreams. Competitive compensation packages. Pet Insurance. Comprehensive health insurance coverage that starts on day one. Open vacation policy for salaried team members and generous accrued time off policy for hourly team members. Employee-driven team building activities like hackathons, paintball, rock climbing, social sports leagues, movie nights, river floats, etc. Peer to peer rewards and recognition program. Paid parental leave and adoption assistance for new parents. Employer-paid life insurance and disability coverage. Educational assistance for qualified pre- and post-grad courses.

We empower our employees to define culture in the areas of wellness & fitness, community & volunteerism, and team building through local culture clubs to help our employees connect. Our Employee Resource Groups (ERGs) support our diverse workforce through supportive, inclusive networks that help develop awareness and respect across the company. Additionally, we use programs to support our learning culture including our Learning Through Sharing Program, Lightning Talks, Lunch and Learns, Book Clubs, and guest speakers. We sustain our culture by understanding what drives our employees' engagement, measuring that engagement, and implementing initiatives to continue to make BigCommerce an even better place to work

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