Senior Customer Growth Analyst at BigCommerce

| Austin
Sorry, this job was removed at 5:01 a.m. (CST) on Tuesday, March 2, 2021
Find out who's hiring in Austin.
See all Data + Analytics jobs in Austin
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

BigCommerce is disrupting the e-commerce industry as the SaaS leader for fast- growing, mid-market businesses. We enable our customers to build intuitive and engaging stores to support every stage of their growth.

We are seeking an analytical problem-solver with exceptional interpersonal savvy and consultative skills with the proven ability to translate complex business and technical problems into simplified solutions. This person will have a seat at the table in developing efficient, scalable solutions that build the foundation for predictive customer analytics at BigCommerce. You are comfortable with ambiguity. You are motivated by big growth opportunities that require large scale change. You are eager to share your perspective and your knowledge with others.

What You’ll Do:
  • Partner closely with Operations Leadership Strategic Operations teams to understand key challenges and opportunities in a demanding environment, leveraging data to provide insightful recommendations in a concise, absorbable manner to help facilitate decision-making
  • Proactively partner with marketing automation to inform frameworks and business processes that enable efficient data flows and allow scalable and successful targeted Customer Marketing campaigns; 
  • Help shape the  future-proof foundation of effective data collection around marketing automation; be able to analyze and effectively leverage the data structure you've helped create
  • Collaborate daily with the Customer Marketing team on KPI analyses that inform targeted customer marketing campaigns and  facilitate data-driven actions on attribution, causation and incremental lift
  • Work closely with data engineers, marketers and other analysts to build analytics that drive our customer marketing efforts.
  • Foster a culture of repeatability, scalability, and sharing amongst data-centric teams at BC, with a goal of building sustainable tools and processes that will last well into the future.
  • Constantly assist with identifying and mitigating risks to schedule, scope, and resources while balancing competing priorities across multiple initiatives and stakeholder requests.
  • Design and conduct statistical analyses of business performance in order to optimize and improve investment (eg, customer journey mapping).
Who You Are:
  • 5+ years in a data/analytics role using SQL to analyze large datasets to answer business questions.
  • Self-starter who loves to apply statistical analysis to understand how your organization can optimize marketing and remarketing efforts.
  • Experience in diagnosing and overcoming the unique business process and data challenges of providing a unified view of a customer journey.
  • Curious, hungry, people-person who absorbs information quickly and seeks answers in a tactful and efficient way.
  • Knowledge of eCommerce or SaaS digital marketing analytics, Tableau, website tracking and related CRM technologies (experience with Google Analytics, Segment, Salesforce, Optimizely, and/or Marketo a plus).
  • A builder, a person who enjoys creating infrastructure to help teams unlock their best work with proven ability to visualize the strategy.
  • Strong business acumen with proven experience with indirect influencing in cross-functional roles via excellent verbal/written communication.
  • A bachelor’s degree in a quantitative field (Statistics, Math, Business Administration, Finance, Economics), or applicable career experience.

#LI-LP1

Diversity, Equity & Inclusion at BigCommerce
 
We have the opportunity to build not only a great business but a great company, with soul. Our beliefs and commitment to diversity, equity and inclusion are a central part of achieving that.
 
Our dedication to DEI is grounded in two things: a moral belief in the dignity, value, and potential of every individual, and a practical belief that diverse, inclusive teams will create the best outcomes for our customers, partners, employees, and company. We welcome everyone to be a part of our journey.
 
Current BigCommerce Employees: Please use the internal job board to apply for openings
Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • ElixirLanguages
    • ErlangLanguages
    • Objective -CLanguages
    • ScalaLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AjaxLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • jQueryFrameworks
    • MongoDBDatabases
    • Google AnalyticsAnalytics
    • PhotoshopDesign
    • SketchDesign
    • Adobe Creative SuiteDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS

Location

Our HQ is set amongst trees and nature trails in the beautiful hills of Austin. We also have a location downtown at 211 E 7th St Suite 500, 78701.

What are BigCommerce Perks + Benefits

Culture
Volunteer in local community
We encourage our employees to give back to our local communities through volunteer work. BigCommerce provides two paid Charity/Volunteering Leave days per calendar year to all permanent employees.
Partners with Nonprofits
Each year, the BC family partners with Partnerships for Children to help kids in the Austin area who have been taken from their homes and are living in protective custody during the holidays.
Friends outside of work
Eat lunch together
Intracompany committees
We empower employees to define our culture in the areas of Wellness, Community/Volunteering and Team Building through our BigCommerce Employee Resource Groups (ERGs).
Daily sync
Open door policy
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
BEmpowered for women, non-binary people, and allies; BProud for LGBTQ+ and allies; B-United for Veterans and allies; BCinColor for people of color and allies; BigFamily for caregivers and alli
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
National United HealthCare PPO & HDHP plan options with deductibles as low as $500, coverage up to 100% for in-network services and low monthly premiums
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Child Care Benefits
Subsidized placement services for child care.
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Unlimited vacation policy for salaried team members and generous accrued time off policy for non-exempt team members.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
We offer employees parking in a garage on the property.
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
BigCommerce offers a variety of opportunities for learning and development from training sessions and workshops, to different conferences to attend.
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Career mentorship is available.
Continuing Education stipend
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

A free online store to help you live out your entrepreneurial dreams. Competitive compensation packages. Pet Insurance. Comprehensive health insurance coverage that starts on day one. Open vacation policy for salaried team members and generous accrued time off policy for hourly team members. Employee-driven team building activities like hackathons, paintball, rock climbing, social sports leagues, movie nights, river floats, etc. Peer to peer rewards and recognition program. Paid parental leave and adoption assistance for new parents. Employer-paid life insurance and disability coverage. Educational assistance for qualified pre- and post-grad courses.

We empower our employees to define culture in the areas of wellness & fitness, community & volunteerism, and team building through local culture clubs to help our employees connect. Our Employee Resource Groups (ERGs) support our diverse workforce through supportive, inclusive networks that help develop awareness and respect across the company. Additionally, we use programs to support our learning culture including our Learning Through Sharing Program, Lightning Talks, Lunch and Learns, Book Clubs, and guest speakers. We sustain our culture by understanding what drives our employees' engagement, measuring that engagement, and implementing initiatives to continue to make BigCommerce an even better place to work

More Jobs at BigCommerce64 open jobs
All Jobs
Data + Analytics
Design + UX
Dev + Engineer
HR + Recruiting
Legal
Marketing
Operations
Product
Project Mgmt
Sales
Content
Marketing
new
Austin
Developer
new
Austin
Content
new
Austin
Data + Analytics
new
Austin
Content
new
Austin
Marketing
new
Austin
Sales
new
Austin
Content
new
Austin
Marketing
new
Austin
Data + Analytics
new
Austin
Marketing
new
Austin
Marketing
new
Austin
HR + Recruiting
new
Austin
Project Mgmt
new
Austin
Design + UX
new
Austin
Marketing
new
Austin
Content
new
Austin
HR + Recruiting
new
Austin
Data + Analytics
new
Austin
Project Mgmt
new
Austin
Design + UX
new
Austin
Marketing
new
Austin
Marketing
new
Austin
Marketing
new
Austin
Operations
new
Austin
Data + Analytics
new
Austin
Developer
new
Austin
Data + Analytics
new
Austin
Marketing
new
Austin
Data + Analytics
new
Austin
Project Mgmt
new
Austin
Marketing
new
Austin
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView BigCommerce's full profileSee more BigCommerce jobs