Senior Customer Insights Analyst at Procore Technologies
We’re looking for a Senior Customer Insights Analyst to join Procore’s Revenue Insights and Analytics team. In this role, you will be responsible for driving business growth by providing scalable data solutions in the form of actionable insights and strategic & operational reporting. You’ll partner closely with Revenue Operations, Customer Success, Workforce Management, and Finance to understand business problems, identify opportunities, and improve decision-making through actionable insights and business intelligence.
This position will report to our Manager of Revenue Insights and has the opportunity to work remotely from any U.S. location or be based in one of our U.S. offices.
What you’ll do:
Build, maintain, and monitor a comprehensive set of metrics and KPIs to measure the health and success of the Customer Support organization
Create self-service business reports and dashboards within Tableau, Salesforce, etc.
Manage projects to deliver data solutions to the Customer Success & Support business
Interpret key metrics to identify business risks & opportunities by developing a strong understanding of the drivers behind Customer Support performance
Partner closely with Customer Support executives to understand their data needs, help them make data-driven business decisions, and influence strategy
Perform ad-hoc and in-depth analyses and translate them into insights that can be interpreted and actioned by business executives and stakeholders
Work closely with Data Engineering & Business Intelligence teams to influence and guide their development roadmaps
Establish relationships and processes with teams in the Revenue organization (Marketing, Sales, Customer Success, Operations) as well as Revenue partners (Finance, HR, Product, etc)
What we’re looking for:
Bachelor’s degree or equivalent work experience in a related technical field
3+ years of experience working as a business analyst in operations supporting a Customer Success or Customer Support team, experience in SaaS preferred
A problem solver with a passion for data and analytics in support of driving business decisions
Comfortable working with leaders and stakeholders of all levels, working cross-functionally to identify opportunities for improvement and efficiency
- Ability to solve work independently, solve complex and ambiguous problems, and handle multiple tasks in a fast-paced environment
Strong verbal and written communication skills and the ability to synthesize and present data to business audiences of all levels
Advanced knowledge of Excel and Tableau required
Advanced knowledge of Salesforce, SQL (Snowflake preferred), and data warehousing preferred
Project management skills preferred
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Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore.
We are an equal opportunity employer and welcome builders of all backgrounds. We thrive in a diverse, dynamic, and inclusive environment. We do not tolerate discrimination against employees on the basis of age, color, disability, gender, gender identity or expression, marital status, national origin, political affiliation, race, religion, sexual orientation, veteran status, or any other classification protected by law.
Perks & Benefits
You are a person with dreams, goals, and ambitions—both personally and professionally. That's why we believe in providing benefits that not only match our Procore values (Openness, Optimism, and Ownership) but enhance the lives of our team members. Here are just a few of our benefit offerings: generous paid vacation, employee stock purchase plan, enrichment and development programs, and friends and family events.