Senior Customer Insights Analyst at Procore Technologies

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Job Description

We’re looking for a Senior Customer Insights Analyst to join Procore’s Revenue Insights and Analytics team. In this role, you will be responsible for driving business growth by providing scalable data solutions in the form of actionable insights and strategic & operational reporting. You’ll partner closely with Revenue Operations, Customer Success, Workforce Management, and Finance to understand business problems, identify opportunities, and improve decision-making through actionable insights and business intelligence. 

This position will report to our Manager of Revenue Insights and has the opportunity to work remotely from any U.S. location or be based in one of our U.S. offices.

What you’ll do: 

  • Build, maintain, and monitor a comprehensive set of metrics and KPIs to measure the health and success of the Customer Support organization

  • Create self-service business reports and dashboards within Tableau, Salesforce, etc.

  • Manage projects to deliver data solutions to the Customer Success & Support business

  • Interpret key metrics to identify business risks & opportunities by developing a strong understanding of the drivers behind Customer Support performance

  • Partner closely with Customer Support executives to understand their data needs, help them make data-driven business decisions, and influence strategy

  • Perform ad-hoc and in-depth analyses and translate them into insights that can be interpreted and actioned by business executives and stakeholders

  • Work closely with Data Engineering & Business Intelligence teams to influence and guide their development roadmaps

  • Establish relationships and processes with teams in the Revenue organization (Marketing, Sales, Customer Success, Operations) as well as Revenue partners (Finance, HR, Product, etc)

What we’re looking for:

  • Bachelor’s degree or equivalent work experience in a related technical field

  • 3+ years of experience working as a business analyst in operations supporting a Customer Success or Customer Support team, experience in SaaS preferred

  • A problem solver with a passion for data and analytics in support of driving business decisions

  • Comfortable working with leaders and stakeholders of all levels, working cross-functionally to identify opportunities for improvement and efficiency

  • Ability to solve work independently, solve complex and ambiguous problems, and handle multiple tasks in a fast-paced environment
  • Strong verbal and written communication skills and the ability to synthesize and present data to business audiences of all levels

  • Advanced knowledge of Excel and Tableau required

  • Advanced knowledge of Salesforce, SQL (Snowflake preferred), and data warehousing preferred

  • Project management skills preferred

Additional Information

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About Us

Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore. 

We are an equal opportunity employer and welcome builders of all backgrounds. We thrive in a diverse, dynamic, and inclusive environment. We do not tolerate discrimination against employees on the basis of age, color, disability, gender, gender identity or expression, marital status, national origin, political affiliation, race, religion, sexual orientation, veteran status, or any other classification protected by law.

Perks & Benefits

You are a person with dreams, goals, and ambitions—both personally and professionally. That's why we believe in providing benefits that not only match our Procore values (Openness, Optimism, and Ownership) but enhance the lives of our team members. Here are just a few of our benefit offerings: generous paid vacation, employee stock purchase plan, enrichment and development programs, and friends and family events.

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Technology we use

  • Engineering
  • Sales & Marketing
    • .NETLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • ASP.NETFrameworks
    • Ruby on RailsFrameworks
    • SalesforceCRM

Location

Procore Austin is the second largest of our offices, occupying six floors in the Chase Tower at the center of downtown Austin.

What are Procore Technologies Perks + Benefits

Procore Technologies Benefits Overview

You are a person with dreams, goals, and ambitions—both personally and professionally. That's why we invest in our people through Learning & Development opportunities, Enrichment Programs, and providing the encouragement and resources to own your role.

Our offices are largely wall-and-door-free, and the company culture reinforces and celebrates creativity, autonomy, and ingenuity. We aim to create a work environment where our employees can say this is the best job they’ve ever had.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks

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