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About Zello

Zello is a voice-first communication platform, powered by our industry-leading push-to-talk technology, to improve collaboration and productivity for deskless workers. With over 150 million users, we’re the #1 rated push-to-talk app in the world, delivering 8 billion (yes, with a B) messages a month. 

At Zello, our company values are at the heart of what we do everyday. We’re proud to serve the frontline, we’re privileged  to connect people in times of crisis across the globe, and we’re honored to support first responders.
And this is where you come in.

Is there a significant difference in terms of lifetime value between our annual vs. monthly subscribers? What’s the conversion rate of our marketing channels? What does churn look like for various cohorts? Are we seeing spikes in customer churn reasons? If these questions are interesting to you, then you might be a good fit to join Zello's RevOps team as a senior data analyst.

As a senior analyst at Zello, you will be part of a small elite club of people who understand how the company works "under the hood". You will partner with leaders across the entire organization, from revenue to product, to surface the metrics and data that matter to inform all decisions we make, big and small. You will of course create analysis, dashboards, and visualizations, but you will also need to understand the inner workings of revenue-related departments, and effectively communicate insights to decision makers to help them solve business problems. This position reports to the VP of Operations. If you’re passionate about data, love to learn, and are excited to work at a fast-growing company, we’d love to talk to you.

What you’ll do
  • Create and maintain metrics, dashboards, and analytical models to help manage the revenue side of the business
  • Communicate insights with clarity and precision, without overwhelming your audience with technical jargon
  • Identifying business challenges through data and tackle them as they arise
  • Define the design, development, maintenance, and distribution of key business metrics
  • Enable automation of analytics and data collection
  • Work with Marketing and Sales to build scalable revenue reporting and processes
  • Assist in data governance and education to make sure stakeholders are using the right KPIs to answer the right questions
  • Use our data manipulation tools to identify trends and problems
  • Use experimental design and statistics to assist with the design and measurement of various reporting, as well as modeling for “what if” scenarios
  • Effectively diagnose problems and build requirements for products/process that will solve those problems
  • Other core expectations as defined and requested by group leadership
What you bring
  • A bachelor’s degree in an analytical/quantitative field – e.g., Economics, Operations, Business, Mathematics, Statistics or Finance
  • 3+ years of business experience in an revenue operations, business analytics, business intelligence, or similar
  • 3+ years of experience working directly with BI tools like Tableau, Looker, or Mode Analytics
  • 3+ years of SQL and/or MySQL/PostgreSQL, some knowledge of R and/or Python
  • Advanced Excel and Google Sheets skills (pivot tables, charts, advanced formulas, data imports, etc.)
  • Knowledge of data warehousing concepts, methodologies, and frameworks
  • Ability to gather requirements and clearly communicate complex data analysis results
  • Curiosity and passion about data, visualization, and solving problems
  • Strong attention to detail and a no-task-too-small mentality
  • Experience working with start-up companies and fast growing businesses, preferably in tech
  • Understanding of data management best practices and data analytics
  • Comfort with latest technologies in reporting
  • Familiarity with Marketing and Sales Analytics KPIs

We hire for potential, passion for our mission, and a knack for solving difficult problems over checking every qualification box. We have competitive pay, equity with significant upside, and intentionally design our benefits to encourage healthy and well-balanced employees, from flexible work schedules to unlimited paid time off. We even offer a sabbatical after every five years of service so you’re able to pursue and enjoy what matters most to you. And of course, we wouldn’t be a technology company in Austin without a ping-pong table and free snacks in our break room. Join us!

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • SqlLanguages
    • SwiftLanguages
    • Objective CLanguages
    • TypescriptLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks
    • ElectronFrameworks
    • MemcachedDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • RedisDatabases
    • SQLiteDatabases
    • Google AnalyticsAnalytics
    • AmplitudeAnalytics
    • Mode AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • AsanaManagement
    • TrelloManagement
    • WordpressCMS
    • HubSpotCRM
    • ZoomInfoLead Gen

Location

Downtown Austin on W 6th, with quick highway access. Directly across from Mean Eyed Cat and El Arroyo, there’s always somewhere for lunch or drinks.

An Insider's view of Zello

How would you describe the company’s work-life balance?

Zello’s work life balance is definitely work hard, play hard. Each of us does our part of building the collective together but we also take time for ourselves. Zello acknowledges that we’re people and that we have lives outside of work so there’s a great focus on making sure that there’s a balance between the personal and the professional.

Kris

Business Development Representative

What is your vision for the company?

Zello’s purpose is simple: to enable the power of the human voice. Voice brings people together for the greatest good. Zello’s service protects the value carried in tone, inflection, articulation - the power that conveys a sense of urgency and builds trust.We believe there is no more efficient or empathetic form of communication in today’s digital

Bill

Chief Executive Officier

What’s the vibe like in the office?

I enjoy my work, but I enjoy interacting with my coworkers most. They are all intelligent, quick-witted, and hard-working. Even though I can see how hard everyone works, the vibe of the office is still laid-back compared to other places I’ve worked.

Victor

Backend Software Engineer

What are Zello Perks + Benefits

Zello Benefits Overview

We’re a technology that functions seamlessly so frontline workers can get the job done. We view benefits in the same way: you shouldn’t be worried about healthcare or where and when you work while you’re doing a great job. It's all about practicing your craft. We give you the resources and support to do what you do best the best way you can do it.

Our team-building events, from destination hackathons to weekly happy hours, are essential to our culture. We offer a large open office plan that encourages transparency and makes it easy to collaborate and create a work product that matters.

We also focus on giving our employees everything they need to maintain a work-life balance. 100% paid health insurance. Work-from-home days and the possibility to be remote. Flexible hours. Unlimited PTO. All of these benefits help us attract and keep the very best, so that we can be the best.

Culture
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Zello covers 100% of employee dental insurance through Blue Cross Blue Shield. We also cover 50% of the cost difference for employee spouses and dependents.
Vision Benefits
The vision benefits plan covers 100% for annual eye exams with an allowance for glasses and contact lenses.
Health Insurance Benefits
Zello covers 100% of employee health insurance through Blue Cross Blue Shield. We also cover 50% of the cost difference for employee spouses and dependents.
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Zello's 401(k) retirement plan offers a broad selection of stocks, bonds, and international index funds to choose from.
401(K) Matching
Zello's 401(k) retirement plan matches employee contributions up to 4% of their annual base salaries, with immediate vesting for matched contributions.
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Zello offers up to 12 weeks of paid leave for parental leave
Flexible Work Schedule
Zello offers flexible work hours, so you can work when you're most productive.
Remote Work Program
We're all working from home during the pandemic, but look forward to being together in the office again when it's safe!
Vacation & Time Off Benefits
Unlimited Vacation Policy
Zello's unlimited vacation policy allows employees to take off as many days as they need.
Generous PTO
Sabbatical
Eligible employees get 30 days of paid sabbatical after their first 5 years of working at the company. Employees who elect to take their sabbatical later than their 5th year get even more time off!
Paid Holidays
Zello offers all employees paid time off to observe major holidays.
Paid Sick Days
Zello believes in taking care of its employees, which includes paid sick days as needed.
Perks & Discounts
Casual Dress
Zello's casual dress code includes jeans every day of the week.
Company Outings
Zello holds quarterly paid team events and two destination hackathons a year.
Stocked Kitchen
Zello has a fully stocked kitchen including unlimited snacks, coffee, and tea.
Some Meals Provided
When we're in the office, we love to have team lunches on Wednesday. Zello provides these for free to employees!
Happy Hours
Zello holds weekly paid happy hours to allow employees time to bond and relax together.
Parking
Zello employees don't worry about where they will park - we provide parking in the attached garage of our downtown office.
Relocation Assistance
Relocation Reimbursement Assistance is available for approved roles.
Professional Development Benefits
Continuing Education stipend

Additional Perks + Benefits

In addition to all this, we also get to enjoy a lovely outdoor patio with views of the downtown skyline, a place we love to go to get together and share happy hour drinks on Fridays! And last but not least, we take the whole company periodically for hackathons - the last one was in Cancun!

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