Senior Data Processing Technician

| Austin
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We are seeking a customer-focused individual with strong data processing skills to join DISCO’s growing Professional Services team. In this role, you will consult with customers to prepare data for legal review in DISCO’s ediscovery platform, provide assistance to end-users throughout the legal discovery process, troubleshoot technical issues, and guide customers to use the DISCO platform optimally. You will also provide critical technical input to the Engineering team to diagnose and address platform issues and prioritize enhancements to the product. 

Your Impact
  • You will be part of a technical team who works closely with our clients on all aspects of matter management, data processing, and data manipulation. 
  • You will work on challenging projects with complex data that requires advanced data analysis and manipulation using industry standard tools. 
  • You will work closely with our product and engineering teams by providing feedback on technical issues and submitting feature requests on behalf of our clients.
What You'll Be Doing
  • Coordinate the processing, loading, and exporting of data to and from our ediscovery platform.
  • Troubleshoot data issues encountered while working with unstructured data (email, office documents, chats) and structured data (production data).
  • Prioritize workload assignments and communicate job status and potential issues to internal and external stakeholders.
  • Manipulate incoming load files manually and programmatically to meet DISCO ingest specifications.
  • Perform thorough quality control and validations on all assigned tasks prior to delivery.
  • Create custom data productions that conform to client technical specifications. 
  • Facilitate the administration and tracking of client data and perform periodic audits of the same to ensure that DISCO is in-line with the client’s case requirements and data retention policies.
  • Accurately log and classify issues to provide complete information for Engineering interventions, product improvements, reporting, and other needs within DISCO.
  • Handle multiple projects and priorities in a highly time-sensitive environment.
  • Proactively contribute to improvements in our product and related documentation.
  • Adhere to company policies and procedures for creating, updating and resolving tickets. Proactively monitor open tickets in Salesforce, contact customers and provide updates in a timely manner.
  • Advise DISCO customers on how to best leverage the platform. This will involve the ability to analyze the client’s needs and determine the appropriate course of action, including identifying opportunities for smart workarounds when necessary.
  • Displays professionalism, quality service and a "can do" attitude to internal members/departments of DISCO as well as external clients and vendors via written and verbal communication.
Who You Are
  • 3+ years of ediscovery or digital forensics data processing experience with a strong understanding of the ediscovery lifecycle and related data processing standards and concepts, including data processing, data deduplication, de-nisting, imaging, metadata extraction, load files, and data migration across ediscovery platforms.
  • Technical troubleshooting skills to understand and address data file issues, identify and navigate network problems, and diagnose various technical issues. 
  • Strong understanding of relational databases. 
  • Advanced skills with Excel (vlookups, macros, etc.). Experience using formulas in Excel to manipulate data.
  • Knowledge of various data storage methodologies, data collections, data processing and methods of electronic production.
  • Ability to accurately determine a client’s requirements and take ownership of client requests.
  • Strong communication skills (written and verbal) in order to interact effectively with coworkers and clients.
  • Attention to detail, strong organization, and client-service orientation skills.
  • Bachelor's Degree: in Technology, Business, Legal or related fields; or significant relevant experience.
  • Ability to work from our Austin, TX headquarters. 
Even Better If You Have...
  • Advanced skills in relational databases such as SQL or MS Access preferred.
  • Knowledge of EDRM, including the ability to communicate effectively to both technical and non-technical audiences on the life-cycle of litigation.
  • Strong interest in technology with excellent problem-solving skills, with initiative to research and craft creative technical solutions.
About DISCO

DISCO is a recognized leader in legal technology. Founded in 2013, DISCO’s mission is to create great technology to modernize the practice of law. Our solutions apply artificial intelligence and cloud computing to help lawyers and legal teams improve legal outcomes for their clients. Corporate legal departments, law firms, and government agencies around the world use DISCO for ediscovery, case management, compliance, disputes, and investigations. 

DISCO recently raised $60 million, for a total of $195 million in venture capital. The company’s valuation is $785 million -- a demonstration of investor confidence in legaltech as a category of enterprise cloud computing, and a validation that DISCO is disrupting the broader cloud computing industry. We are using our investment to enhance our cloud technology platform and AI-powered products and services, and to continue to expand our presence outside of North America.

Are you ready to revolutionize the practice of law? Join us!

Perks of DISCO
  • Open, inclusive, and fun environment
  • Benefits, including medical, dental and vision insurance, as well as 401(k)
  • Competitive salary plus stock options
  • Flexible PTO 
  • Opportunity to be a part of a company that is revolutionizing the legal industry
  • Growth opportunities throughout the company

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Technology we use

  • Engineering
  • Product
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ReactLibraries
    • ReduxLibraries
    • FlaskFrameworks
    • TorchFrameworks
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement

Location

While we're WFH right now, our office is off Loop 360. We have a great office balcony where we can work and enjoy the view.

An Insider's view of DISCO

How would you describe the company’s work-life balance?

DISCO enables me to split my energy between work and other aspects of my life that are important. Our flexible PTO truly relieves the stress of taking time off to take care of our personal lives.

Jason

Account Executive

What makes someone successful on your team?

We talk a lot about personal brand on my team: how you show up to a conversation and partner with those around you to successfully close a sale can often be a key factor in success. Whether it is committing to a positive experience for the client or welcoming a new customer, giving your all, all the time, is a part of our culture.

Lauren

Regional Sales Director

How do you make yourself accessible to the rest of the team?

Our team leadership holds virtual office hours to replicate the quick discussions and fast problem-solving that doesn’t always require a 30-minute meeting to address. We share best practices and lessons learned from conversations with our current and future customers.

Andrew

Chief Revenue Officer

What’s the vibe like in the office?

Our Product Delivery team is made up of people who are very smart and passionate about their craft, whether it's software engineering, product management, or design. These folks come energized by the challenge of solving hard problems. They love what they do and making amazing software.

Ariel

Engineering Office Manager

What are DISCO Perks + Benefits

DISCO Benefits Overview

DISCO knows its employees are the secret of our success. Our focus is keeping DISCO a great place to work, which includes providing benefits and perks that help our employees live up to their potential.

Culture
Volunteer in local community
DISCO Cares was born out of Hurricane Harvey rescue and rebuild efforts and our shared belief that to help is human. It's driven by our employees and supported by our leadership.
Partners with Nonprofits
Friends outside of work
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Leadership has gone through racial equity training.
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
DISCO employees who have elected to have an FSA can contribute up to $2650 annually.
Disability Insurance
Dental Benefits
Our dental plan has a $0 premium for the employee, with a reasonable monthly premium up for additional family members.
Vision Benefits
Our vision plan has a $10 copay for annual well vision exams and an $180 allowance for glasses and $150 allowance for contact lenses.
Health Insurance Benefits
DISCO offers a variety of health insurance plans. Our high deductible plans cover 100% of the employee's premium with an HSA and we also provide PPO/FSA plans.
Life Insurance
Life insurance is equal to 1 times an employee's annual salary.
Pet Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
DISCO offers a dependent care FSA where employees can contribute up to $5000 tax-free dollars towards child or elder care.
Generous Parental Leave
We provide up to 12 weeks of parental leave for the primary caretaker. Acme Co. also provides 4 weeks of leave for the secondary caretaker.
Flexible Work Schedule
DISCO provides employees with flexibility. Particularly as we work from home during the pandemic, we recognize our employees' families may require additional flexibility as they juggle work and home.
Remote Work Program
We are working from home during the pandemic. Our leadership has conducted remote work surveys to assess employee needs and employees will be allowed to WFH through June 2021.
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Restricted work hours
While lunch meetings were a common thing when working in the office and enjoying free delivered lunch, during the pandemic, we have restricted the noon hour to being a meeting-free hour.
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
DISCO offers pre-tax commuter benefits for employees where transit and parking are relevant costs.
Free Daily Meals
Austin employees get free lunch on Monday-Friday.
Stocked Kitchen
DISCO has a well-stocked kitchen including healthy snacks, sodas, coffee, cold brew, and Topo Chico.
Some Meals Provided
Austin employees get free lunch on Monday-Friday.
Parking
We offer employees free on-site garage parking.
Recreational Clubs
Seasonal sports/fitness groups like kickball, with yoga at the office year-round
Professional Development Benefits
Lunch and learns
Acme Co. hosts lunch and learn meetings once per quarter.
Cross functional training encouraged
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