Senior Governance, Risk & Compliance Analyst - Remote at BigCommerce

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BigCommerce is disrupting the e-commerce industry as the SaaS leader for fast- growing, mid-market businesses. We enable our customers to build intuitive and engaging stores to support every stage of their growth.

Do you flourish with partnering with internal teams to ensure successful security programs are in place that align with compliance requirements? Are you experienced with helping internal teams continuously improve their security and compliance posture and do you enjoy the challenge of working in a fast-paced space like e-commerce? Are you a go-getter who loves to get stuff done and passionate about delivering value to the business? If so, BigCommerce has an exciting full-time opportunity for someone like you!

BigCommerce, named a 2021 "Best Place to Work" in San Francisco is looking for a Senior Governance, Risk & Compliance Analyst to work with our Cybersecurity & GRC Team in our awesome San Francisco office.

Our global GRC Analysts lead projects/programs across the company, collaborating with TechOps, IT, Product Development, HR and everywhere in-between. You’ll be collaborating with both internal customers and external partners/vendors to help define and execute on our global GRC roadmap.

BigCommerce is a product company, headquartered in Austin, Texas, and has offices in San Francisco, California, Sydney, Australia and London, England.

We are the world's leading cloud ecommerce platform for established and rapidly growing businesses. Combining enterprise SaaS functionality, an open platform, and an app ecosystem, BigCommerce enables businesses to grow online sales with less cost, time and complexity than on-premises software. BigCommerce powers B2B and B2C ecommerce for more than 60,000 brands, 2,000+ mid-market businesses and 30 Fortune 1000 companies, including Assurant, Ben & Jerry's, Paul Mitchell, Skullcandy, Sony, and Toyota.

**To be considered applicants must reside in the United States**

What You’ll Do:

  • Coordinate information technology and security related audits for compliance standards like PCI DSS, ISO27001, SOC2, etc.
  • Assist management in the development of the appropriate documentation, including, for example, security plans, information security related policies, and process descriptions
  • Drive improvements in existing processes and monitor the measurement and review of internal processes, especially those that affect the quality of the organization's services
  • Conduct internal risk assessments
  • Support the communication of policies, procedures, and plans regarding security and compliance standard methodologies around applicable laws, regulations and controls
  • Perform IT controls testing and develop recommendations based on confirmed observations
  • Work with process and control owners to help them understand the audit results, identify remediation options and prioritize their closure
  • Partner with internal teams to ensure successful security programs that align with compliance requirements
  • Supports daily operational security activities such as responses to client inquiries regarding the information security program as required
  • Identify, research and evaluate new compliance requirements and ensure they are incorporated into BigCommerce security policy framework
  • Perform other IT security and compliance related tasks as assigned by management

Who You Are:

  • Bachelor’s degree in Computer Science, Information Systems, Management Information Systems, or Business Administration or another related field
  • 6+ years’ experience in cybersecurity, governance, risk & compliance
  • Understanding and experience implementing any of the following:  Identity & Access Management (RBAC), Disaster Recovery/Business Continuity, Incident Management. (Highly desired)
  • Superb communication, planning organizational and writing skills
  • Solid understanding of applicable compliance/risk concepts, information security audit standards and industry best practices
  • Attention to detail around controls, metrics, accountability and operational excellence
  • Consistent track record of developing and maintaining high quality internal policy and procedure documents
  • Shown ability to handle multiple projects and lead them to completion with limited direction
  • Ability to understand deep technical concepts and explain technical or sophisticated analysis to non-technical individuals
  • Experience working extremely cross functionally in a fast moving, engineering focused organization
  • Hands-on experience working successfully in a very fast-paced, results-oriented environment
  • You have experience using a variety of tools like JIRA, Confluence, G Suite.
  • Dedicated. You have superior organizational skills, integrity and great follow-through on tasks. You don't get overwhelmed easily.
  • Naturally curious. You're innovative, extremely creative and constantly providing ideas to optimize the process.
  • You're a charismatic people-person who can talk to anyone; you're flexible, confident, and excited to help build something exciting
  • You understand the awesomeness and challenges of risk assessments, auditing and auditors - and know what to apply for each situation
  • You understand the impact of a highly satisfied, excited crew; you are slightly obsessive-compulsive about grinding away at issues
  • You know that when like-minded, talented colleagues put their minds to achieving ambitious goals, great things happen. You bring that positivity & demeanor to everything you do
  • Problem Solver. You use logic, as well as the imagination, to make sense of a situation and come up with an intelligent solution
  • You have a highly developed, creative and entrepreneurial aim to get things done in a fast-moving environment where things can (and do!) change quickly, priorities compete, and you may not always have all of the details upfront. Nothing gets by you
  • A utility player. You're willing to help wherever needed
  • Minimum of 4 years of experience in regulatory compliance, risk management and/or audit roles or technology governance
  • Deep understanding of security assurance and trust frameworks (like PCI DSS,  ISO2700x, NIST 800-53, SOC 2 - AICPA Trust Service Principles, CSA STAR, etc.)
  • Solid understanding of privacy and data protection laws (CCPA, GDPR, GLBA Privacy and Safeguards Rules)
  • Experience with compliance requirements/standards such as ISO, SOC, FedRAMP, GDPR and Safe Harbor / Privacy Shield
  • Experience interacting with external auditors and internal partners

Our Hiring Processes Might Include
We want to see your problem-solving and analytical skills. Be prepared to write good, clean, scalable code. You don’t need to know our entire stack, but we’re looking for practical experience, someone who can solve production problems in the cloud.

  • Recruiter Phone Screen
  • Hiring Manager Screening
  • Final Team Interview

Diversity, Equity & Inclusion at BigCommerce
 
We have the opportunity to build not only a great business but a great company, with soul. Our beliefs and commitment to diversity, equity and inclusion are a central part of achieving that.
 
Our dedication to DEI is grounded in two things: a moral belief in the dignity, value, and potential of every individual, and a practical belief that diverse, inclusive teams will create the best outcomes for our customers, partners, employees, and company. We welcome everyone to be a part of our journey.
 
Current BigCommerce Employees: Please use the internal job board to apply for openings
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • TypeScriptLanguages
    • ElixirLanguages
    • ErlangLanguages
    • Objective -CLanguages
    • ScalaLanguages
    • GoLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • AjaxLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • CircleCIFrameworks
    • HadoopFrameworks
    • LaravelFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • Vue.jsFrameworks
    • Google CloudFrameworks
    • jQueryFrameworks
    • Next.jsFrameworks
    • SeleniumFrameworks
    • JenkinsFrameworks
    • ScalatestFrameworks
    • MockitoFrameworks
    • CassandraDatabases
    • HBaseDatabases
    • HiveDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • RedisDatabases
    • SnowflakeDatabases
    • RedshiftDatabases
    • Google AnalyticsAnalytics
    • PhotoshopDesign
    • SketchDesign
    • Adobe Creative SuiteDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • SalesforceCRM
    • MailChimpEmail
    • MarketoLead Gen

Location

Our HQ is set amongst trees and nature trails in the beautiful hills of Austin. We also have a location downtown at 211 E 7th St Suite 500, 78701.

What are BigCommerce Perks + Benefits

BigCommerce Benefits Overview

We empower our employees to think big and do great work by offering a positive work environment and outstanding benefits.

For your health: We offer multiple national medical insurance plans including PPO and HDHP options. We also offer a PPO dental plan and vision insurance.

For your wealth: We offer a 401(k) retirement plan, a Health Savings Account (HSA), a Healthcare Flexible Spending Account (FSA), and a Dependent Care Flexible Spending Account (DCRA) as pre-tax benefits. We also offer company paid life insurance up to 3 times your annual salary, as well as company paid short-term & long-term disability insurance.

For your resilient self: We care about your wellbeing in addition to your health and wealth. To assist with that, we offer paid vacation leave (15 days PTO for hourly employees and open vacation for our salary employees). All employees receive paid sick leave, paid volunteer time, and a paid wellness day. We have multiple family benefits for caregivers including paid parental leave, newborn child sick leave, adoption assistance, and a flexible return to work policy. We also offer educational reimbursements, a free BigCommerce ecommerce store, and an Employee Assistance Program.

Last, but definitely not least, we like to enjoy ourselves at work. We have company-sponsored employee programs including Employee Resource Groups, culture clubs, even virtual events.

Culture
Volunteer in local community
We encourage our employees to give back to our local communities through volunteer work. BigCommerce provides two paid Charity/Volunteering Leave days per calendar year to all permanent employees.
Partners with Nonprofits
Each year, the BC family partners with Partnerships for Children to help kids in the Austin area who have been taken from their homes and are living in protective custody during the holidays.
Friends outside of work
Eat lunch together
Intracompany committees
We empower employees to define our culture in the areas of Wellness, Community/Volunteering and Team Building through our BigCommerce Employee Resource Groups (ERGs).
Daily sync
Open door policy
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
BEmpowered for women, non-binary people, and allies; BProud for LGBTQ+ and allies; B-United for Veterans and allies; BCinColor for people of color and allies; BigFamily for caregivers and alli
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
National United HealthCare PPO & HDHP plan options with deductibles as low as $500, coverage up to 100% for in-network services and low monthly premiums
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
BigCommerce offers equity to employees through a number of different occasions, including an annual equity performance review period.
Child Care & Parental Leave Benefits
Child Care Benefits
Subsidized placement services for child care.
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Unlimited vacation policy for salaried team members and generous accrued time off policy for non-exempt team members.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
We offer employees parking in a garage on the property.
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
BigCommerce offers a variety of opportunities for learning and development from training sessions and workshops, to different conferences to attend.
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Career mentorship is available.
Continuing Education stipend
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

We empower our employees to define culture in the areas of wellness & fitness, community & volunteerism, and team building through local culture clubs that help our employees connect. Our Employee Resource Groups (ERGs) support our diverse workforce through supportive, inclusive networks that help develop awareness and respect across the company. We sustain our culture by understanding what drives our employees' engagement, measuring that engagement, and implementing initiatives to continue to make BigCommerce an even better place to work.

We empower our employees to define culture in the areas of wellness & fitness, community & volunteerism, and team building through local culture clubs to help our employees connect. Our Employee Resource Groups (ERGs) support our diverse workforce through supportive, inclusive networks that help develop awareness and respect across the company. Additionally, we use programs to support our learning culture including our Learning Through Sharing Program, Lightning Talks, Lunch and Learns, Book Clubs, and guest speakers. We sustain our culture by understanding what drives our employees' engagement, measuring that engagement, and implementing initiatives to continue to make BigCommerce an even better place to work

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