Senior Impartner Administrator

| Austin
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BigCommerce is disrupting the e-commerce industry as the SaaS leader for fast-growing, mid-market businesses. We enable our customers to build intuitive and engaging stores to support every stage of their growth.

The Business Application Team in Austin is looking for a driven, experienced Impartner Administrator to join our team to ensure that crucial business processes are supported, maintained, and constantly improving. As a key member of our Engineering Team, you will be reporting to the Sr. Manager of Biz Apps. You will work with leaders of our diverse business units to discuss their business needs, identify and implement improvements, and ensure system availability and Salesforce integration are both functioning at the highest levels.

You will also use your creativity and project management skills to participate in key team projects with the Business Applications team to continue to configure and optimize the business use of Salesforce.

What you’ll do

  • Work with Salesforce Architects, Developers and Administrators on our roadmap
  • Advocate for modern development practices and tools, and participate in the evolution of team best practices, standards and policies
  • Design and document technical solutions
  • Participate in design reviews
  • Administer and deliver solutions on BigCommerce’s Impartner and Salesforce Platform.
  • Coordinate and manage releases
  • Troubleshoot and resolve production issues
  • Maintain security roles, profiles, access rights for users within the application
  • Work cross-platform with Developers & Architects to deliver high-value projects
  • Maintain Impartner’s synchronicity with other non-production environments used for development and testing
  • Collaborate with Learning & Development to prepare employee training materials
  • Remain current on Impartner & best practices and technologies
  • Provide solution demos to your teammates
  • Collaborate with internal stakeholders to develop & implement business requirements, test-driven design, best practices, process flows, configuration and testing.
  • Maintain productive relationships with external vendors to achieve project goals, where necessary

Who you are

  • BS Computer Science or Equivalent
  • 4+ years of experience as a Administrator
  • Extensive experience administering PRM systems
  • Hands on experience managing large Salesforce Orgs with 500+ users
  • Proven ability to thrive in fast-paced a dynamic high growth environment
  • Proven ability to complete tasks in the resourceful and effective way
  • Proven ability to analyze complex issues in great detail
  • Excellent interpersonal and collaboration skills
  • Excellent verbal and written communication skills 

Nice to Have

  • Impartner Certified
  • Salesforce Certifications
  • Zuora or Marketo experience
  • Experience with Salesforce Community and Knowledge preferred
  • Experience in developing Lightning Components
  • Experience with SOAP and REST 
  • Understanding of code promotion, version control, and ALM processes

Diversity & Inclusion at BigCommerce
We have the opportunity to build not only a great business, but a great company, with soul. Our beliefs and commitment to diversity and inclusion are a central part of achieving that.

Our dedication to diversity and inclusion is grounded in two things: a moral belief in the dignity, value, and potential of every individual, and a practical belief that diverse, inclusive teams will create the best outcomes for our customers, partners, employees, and company. We welcome everyone to be a part of our journey.

Current BigCommerce Employees: Please use the internal job board to apply for openings

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • ElixirLanguages
    • ErlangLanguages
    • Objective -CLanguages
    • ScalaLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AjaxLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • jQueryFrameworks
    • MongoDBDatabases
    • Google AnalyticsAnalytics
    • PhotoshopDesign
    • SketchDesign
    • Adobe Creative SuiteDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS


Our HQ is set amongst trees and nature trails in the beautiful hills of Austin. We also have a location downtown at 211 E 7th St Suite 500, 78701.

What are BigCommerce Perks + Benefits

Volunteer in local community
We encourage our employees to give back to our local communities through volunteer work. BigCommerce provides two paid Charity/Volunteering Leave days per calendar year to all permanent employees.
Partners with Nonprofits
Each year, the BC family partners with Partnerships for Children to help kids in the Austin area who have been taken from their homes and are living in protective custody during the holidays.
Friends outside of work
Eat lunch together
Intracompany committees
We empower employees to define our culture in the areas of Wellness, Community/Volunteering and Team Building through our BigCommerce Employee Resource Groups (ERGs).
Open door policy
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
National United HealthCare PPO & HDHP plan options with deductibles as low as $500, coverage up to 100% for in-network services and low monthly premiums
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Retirement & Stock Options Benefits
Company Equity
Child Care & Parental Leave Benefits
Child Care Benefits
Subsidized placement services for child care.
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Our game room includes Ping Pong, Pool Table, Foosball, Video Games.
Stocked Kitchen
Some Meals Provided
Happy Hours
Happy hours are hosted Once per week.
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like Onsite training courses, The ability to attend job related conferences and seminars.
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Career mentorship is available.
Continuing Education stipend
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

A free online store to help you live out your entrepreneurial dreams. Competitive compensation packages. Pet Insurance. Comprehensive health insurance coverage that starts on day one. Open vacation policy for salaried team members and generous accrued time off policy for hourly team members. Employee-driven team building activities like hackathons, paintball, rock climbing, social sports leagues, movie nights, river floats, etc. Peer to peer rewards and recognition program. Paid parental leave and adoption assistance for new parents. Employer-paid life insurance and disability coverage. Educational assistance for qualified pre- and post-grad courses.

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