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Senior Intelligence Analyst

| Austin

About CrowdStrike

CrowdStrike is the leader in cloud-delivered next-generation endpoint protection, threat intelligence, and pre- and post-incident response services.  With the ability to collect and process over 100 billion events a day, CrowdStrike has revolutionized endpoint protection by being the first and only company to unify next-generation antivirus (AV), endpoint detection and response (EDR), and a 24/7 managed hunting service — all delivered via a single lightweight agent.  We are one of the World's Most 50 Innovative Companies according to MIT, and one of Forbes Most Promising Companies. Our growth and innovation are driven by incredible employees who deliver unmatched customer success.   

We have received a number of exciting awards including:

  • October 2018: 100 Best Medium Workplaces Second Year in a Row by Fortune magazine.
  • June 2018:  Closed over $200 million, led by General Atlantic, Accel and IVP, with participation from March Capital and CapitalG (Google), achieving a valuation of more than $3 billion.
  • April 2018:  CrowdStrike Wins SC Award for Best Security Company Second Year in a Row.

CrowdStrike is looking for a self-starting, responsible, action-oriented, and highly motivated individual to join our growing Intelligence Team.

The mission of the Dedicated Customer Analysts (DCA) is to provide a cyber threat analysis capability to customers and to ensure that fully utilize and realize the value of and how to operationalize the Intelligence products they have purchased from CrowdStrike; ultimately maximizing customer success and renewals. Dedicated analysts are responsible for being a liaison with multiple customers, internal Intelligence, and cyber security teams.

At a high level, this role will be an all-source analytic resources for CrowdStrike Intelligence customers.  The role will also be responsible for enabling the functional use of cyber threat intelligence between the client and CrowdStrike Intelligence products.  They will manage regular touch points within the client organization, manage request tracking, provide internal debrief assistance, and execute customer feedback processes while ensuring contract adherence by both parties. This person will be a problem solver, document feedback, manage completion of intelligence requests leveraging CrowdStrike Intelligence resources, and following up on client needs. 

Successful candidates will have an excellent technical foundation, especially related to APT strategy, Threat Intelligence, as well as proven track record of successfully interfacing with customers on both technical and non-technical levels, substantial experience driving concurrent projects and issues to completion with little direction, and above all a passion for ensuring a top-quality customer experience. A successful candidate will be able to understand and act upon a customer’s needs, pain points, and overall goals at every level of use from C-level executives to operations floor analysts. 

Responsibilities include:

  • Drive high levels of customer satisfaction, maintaining a strong sense of ownership over many assigned customer accounts.
  • Develop a trusted advisor relationship, taking a consultative approach to engage and advise on subscription consumption and overall customer CTI capabilities
  • Be a strong voice for your customers into the Intelligence and Engineering teams to improve the product and ensure that customer’s feedback, feature requests, and overall satisfaction is conveyed and accounted for.
  • Help clients operationalize cyber threat intelligence through a consultative process focused on best practices and industry trends.
  • Meet regularly with customers to review the CrowdStrike Intelligence platform and relevant subscriptions, track product and service feedback
  • Work closely with the CrowdStrike Intelligence teams in performing reviews and coordinate RFI responses for threat intelligence requests
  • Develop deep understanding of customer’s business and operational needs, and provide pro-active recommendations that satisfy the customer’s requirements, roadmap, and ongoing technical needs
  • Provide technical expertise and real-life experience in creating solutions, designs, proof of concept and implementation
  • Plan and lead process improvement initiatives tailored to improve overall customer satisfaction with the CrowdStrike team.

Requirements:

  • At least 5 years of experience in cyber threat intelligence, all-source threat intelligence analysis and be fully versed in the intelligence lifecycle.
  • Working knowledge of cyber threat intelligence terminology, key concepts, and analysis
  • Adaptable and willing to learn new technologies
  • Ability to present complex topics using a bottom-line up-front approach with executives both internally and client facing.
  • Ability to operate independently and with little direction.
  • Excellent written, verbal communication skills in English and regional languages (strongly desired)
  • Demonstrated ability to document technical process and convey business terms in clearly
  • Ability to present and explain technology to varied audiences
  • Attention to detail, but with an ability to understand the big picture view and understand when projects or efforts have conflicting objectives
  • Must be able to thrive in a fast paced, environment and able to create customer solutions with limited resources
  • Knowledge of data communication concepts and technologies, specifically email, networking, and enterprise security

Language Skills:

  • English, required
  • Regional languages, strongly desired

Desired by not Required:

  • Understanding of contemporary scripting languages such as python, and familiarity with application programming interfaces (API) as a delivery method for indicators and intelligence.

Travel: Minimal to light travel (25%)

Benefits of Working at CrowdStrike: 

  • Market leader in compensation and equity awards
  • Competitive vacation policy
  • Comprehensive health benefits + 401k plan 
  • Paid paternity and maternity leave, including adoption
  • Flexible work hours and remote friendly environment
  • Wellness programs
  • Stocked fridges, coffee, soda, and lots of treats
  • Peer recognition
  • Inclusive culture focused on people, customers and innovation
  • Regular team activities, including happy hours, community service events 

CrowdStrike believes that diversity and inclusion among our organization is essential to our success as a global company, and we seek to attract, retain and empower the industry’s best and brightest from a diverse talent pool. 

CrowdStrike is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. 

Read Full Job Description

Technology we use

  • Sales & Marketing
    • SalesforceCRM

Location

Fantastic downtown location walking distance to awesome restaurants and happy hour spots.

An Insider's view of CrowdStrike

What's something quirky about your company?

Our mascot is a falcon so the SDR team puts falcon in front of activities - for example when we do team stretches when everyone needs to get up from their chair and take a break we call it Falcon Stretch

Jessica

SDR Manager

How does the company support your career growth?

CrowdStrike does an awesome job at promoting from within. I started as an SDR a little of a year ago and am now an SDR Manager! When departments are looking for new hires the SDR org is the first place they look for internal promotions.

Jessica

SDR Manager

What are CrowdStrike Perks + Benefits

CrowdStrike Benefits Overview

We offer flex schedules, a comprehensive benefits package, health and wellness programs, fully stocked company pantry, company and team events, and commuter benefits. We also offer our people the chance to work on passion projects and innovation during our annual “Think Week” as well as peer recognition and reward programs like Team Bravo award for cross-functional collaboration and Hero award for those who embody our core values and live our culture.

Culture
Friends outside of work
Eat lunch together
Open door policy
Team based strategic planning
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
RSU's are available as part of employee compensation.
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
CrowdStrike provides 12 weeks of parental leave for the primary caregiver and 8 weeks leave for the secondary care giver.
Flexible Work Schedule
Return-to-work program post parental leave
Company sponsored family events
We sponsor company-wide bring your child to work days as well as company events where family is encouraged to attend.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Our employees receive 8 hours per year of paid volunteer time.
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
We offer pre-tax commuter benefits.
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Happy hours are hosted At team's discretion.
Parking
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Promote from within
Mentorship program
Time allotted for learning
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