OJO Labs

OJO Labs partners with consumers on one of their biggest life purchases.

Austin, TX

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Data + Analytics//Analytics//Management//

Senior Manager of Analytics, Agent Network Performance at OJO Labs

OJO Labs

| Austin

Sorry, this job was removed at 6:39 a.m. (CST) on Saturday, March 19, 2022

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About OJO

OJO envisions a world where everyone has what they need to own a home. We know that homeownership is one of life’s most complex decisions and access to trusted advice and expertise can be the difference-maker. Through the fusion of machine intelligence and human expertise, we meet people wherever they are in their home journey to provide deeply personalized guidance and support.

Our intuitive technology learns each individual’s needs and preferences to provide a tailored experience whether they’re buying, selling, or managing their home as an asset. We then help them to move forward when the time’s right — with support, knowledge, and confidence.

From our network of top-rated agents we’ll match homebuyers and sellers with the expert who can best support their specific journey. We introduce agents and loan officers to consumers at just the right time, and underpin the connection with tools and insights to ensure a best-in-class experience.

As part of our team, you’ll help create the experiences that help level the playing field in real estate, so that all people — regardless of race, class, or gender — can experience the gateway to wealth and the security that home provides.

About the Analytics Team

The Analytics team is a high-impact centralized team at OJO supporting all major departments and functions. Our vision is to 1) help drive business value and growth through strategic deep-dive analysis aimed at performance improvement in every function of our company, and 2) democratize the use of data and steward building a data-driven decision culture.

Every member on the team strives to have deep subject matter expertise on their relevant domains and has the freedom, opportunity, and responsibility to own and manage the codebases for their domains in our data warehouse and BI platform (Looker). There is always important, challenging, and exciting work to accomplish in an incredibly fast-paced and innovative environment!

We are split up into 4 primary pods, with a senior leader + analysts managing each domain – Operations, Real Estate Agent Network Performance, Market Orchestration and Lead Acquisition.

About this Role

This is an opportunity to join the team and add tremendous value to our company as a pod owner and senior leader on the team. You will be able to manage and grow analytics support for a key company area and have a platform to drive positive change across the company, test new ideas, and challenge and grow your own skills. In addition, you will have approved headcount for analysts starting day 1 with ability to expand the team as business and analytics demand grows.

In terms of day to day and executive stakeholders, your pod will work closest with our Agent Recruiting & Onboarding team, our OJO Select Network Performance Team, and our Product Manager Team working on Agent Tools, Agent and Consumer Matching Algorithm, and Agent Engagement

What you'll do:

Help hire, manage, and nurture a growing team of exceptional analysts
Become a subject matter expert, focusing on our real estate agent network performance domain and drive optimization and strategic decisions through delivering deep analysis and insights, and close stakeholder engagement
Grow to be a key advisor to the Executive Leadership Team
Help establish and upkeep best-in-class practices and technical standards for analytical processes and solution development, deployment and management
Help build a data-centric culture and be an internal champion for analytics and data literacy throughout the organization
Research new methodologies, concepts and industry trends to guide the creation and adoption of new analytical approaches and technology

What we need from you:

8+ years of experience in an analytical function with 4+ years of experience leading analytical teams
Exceptional analytical ability, conceptual thinking and problem-solving skills
Strong track record of developing, motivating, and inspiring analytical teams
Strong written and verbal communication skills and demonstrated ability to distill complex data sets into actionable insights
Excellent interpersonal skills with the proven ability to collaborate across functional areas to define, prioritize and implement analytics efforts
Advanced SQL knowledge
Experience using modern data analysis tools and languages (Python, R, SAS, etc.)
Experience with modern visualization tools (Looker, Tableau, Mode, MixPanel, etc.)
Experience with Data Warehousing concepts, ETL processes, and Tools

Bonus Points For:

Experience with AWS
Real estate industry experience
Hands-On experience developing and working with Looker Business Intelligence Platform

What do we have to offer?

You get to work with the best of the best
A collaborative, respectful environment where your voice will always be heard
Competitive Salaries
Equity
Unlimited/Open PTO Policy
Dog-Friendly Workplace
Flexible Hybrid Work Environment
Optimum Workspace Subsidy
70% Coverage of Employee and Dependent Health Premiums
Promote from Within Philosophy
Volunteer Program
Many More – We have a whole team dedicated to making OJO an awesome place to work!

Our Team

With offices all over the world, our award-winning work environments blend meaningful impact and employee satisfaction. We have offices in Austin, Texas; Minneapolis, Minnesota; San Mateo, California; Chicago, Illinois; Toronto, Ontario; and Vieux Fort, St. Lucia.

OJO has received multiple workplace awards, including Fortune Best Workplaces in Technology, Inc. Best Workplaces, and Austin Business Journal’s Best Places to Work. Every person at OJO has a significant impact on our evolving product, team, and culture, which is why we hire the best technical, creative, and operational minds.

Virtual Life at OJO

At OJO, we care and listen deeply to the needs of our team to ensure they are comfortable and have the necessary tools to be productive while working from home during the pandemic. We strive to allow a balance and separation between home and work life, and provide support and a flexible working schedule so that employees are able to focus on what’s important to them. The leadership team at OJO has decided that we will work from home indefinitely. As safety allows, offices will open and employees will have the option of accessing them to work. We will continue to monitor and respond to COVID-19 proactively, while adhering to safety precautions provided by medical leadership.

OJO is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. Therefore, we provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law.

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Where we are

We are in the South Congress neighborhood with an unobstructed view of beautiful downtown Austin. Come check us out!

Technology we use

Engineering

- JavaLanguages
- JavascriptLanguages
- KotlinLanguages
- PythonLanguages
- TypescriptLanguages
- ExpressFrameworks
- Node.jsFrameworks
- SpringFrameworks
- Vue.jsFrameworks
- ReactFrameworks
- PostgreSQLDatabases
- RedisDatabases

Will Harrington

Concierge Manager

Pro Pronouns

A D&I taskforce that leads the way on important initiatives

Harrington is a member of OJO’s D&I taskforce, and he loves the team’s latest initiative. The task force led a companywide training on using pronouns in a corporate setting. That means OJO employees now use pronouns when they introduce themselves in meetings, add pronouns to email signatures and find ways to utilize more gender-neutral language in overall communications.

It’s been awesome to see the company adopting and normalizing the use of pronouns.

Neena Wanko

Senior Accountant

PARENTAL PERKS

A company that helps you balance work and life

A few months before her due date, Neena Wanko was helping her team at OJO Labs launch the OJO Select Network, a network of preferred realtors offered to homebuyers, when she went into labor much sooner than expected. The senior accountant had the most expertise on her team regarding the new program and understood how OJO would handle invoicing, so she told her team to reach out if they had any questions. But Wanko never heard from her team during her four months of paid parental leave. They fully respected her time away until she was officially back to work.

My team was super supportive and respectful of my time off. When I finally did come back to work, my team gave me the space and time to get caught up.

Karen Starns

Chief Marketing Officer

People-First

Leadership that starts with connection

When it comes to culture, OJO is people-first. That’s the starting point for Starns when it comes to building a team and growing careers. The chief marketing officer loves connecting with her teammates as individuals, learning about their life priorities and understanding how being a part of this team supports their personal ambitions. She’s always encouraging her team members to be introspective, curious and committed to their own development.

We thrive on transparency, camaraderie and celebration, while raising the bar and striving for bigger outcomes.

What are OJO Labs Perks + Benefits

OJO Labs Benefits Overview

You get to work with the best of the best
A collaborative, respectful environment where your voice will always be heard
Competitive Salaries
Equity
"Take What You Need"/Flexible PTO Policy
20+ Company Holidays
Dog-Friendly Workplace
Free Parking
Home Office Stipend for New Hires
Monthly Wellness Stipend
At Least 70% Coverage of Employee and Dependent Health Premiums
Paid Parental Leave
Promote From Within Philosophy
Volunteer Opportunities: OJO Cares
Many More – We have a whole team dedicated to making OJO an awesome place to work!

Culture

Volunteer in local community

Partners with Nonprofits

We've worked with some really amazing nonprofits over the years. For example, we host Code2College interns in our engineering team and donate technology equipment for their use.

Friends outside of work

Eat lunch together

Intracompany committees

Daily sync

Open door policy

Team owned deliverables

Team based strategic planning

Group brainstorming sessions

Pair programming

Open office floor plan

Diversity

Dedicated Diversity/Inclusion Staff

Highly diverse management team

Our Executive and Senior leadership teams are diverse and well-rounded.

Mean gender pay gap below 10%

Hiring Practices that Promote Diversity

OJO is committed to fostering an inclusive environment for all candidates by building a hiring ecosystem that ensures consistency, fairness, and equity.

Health Insurance & Wellness Benefits

Flexible Spending Account (FSA)

OJO offers both healthcare and dependent care FSAs.

Disability Insurance

OJO pays long-term and short-term disability.

Dental Benefits

Vision Benefits

Health Insurance Benefits

OJO offers three different insurance plans, including one with 100% coverage for employees and dependents. OJO also contributes to employees’ Health Savings Accounts (HSA).

Life Insurance

OJO covers a basic life insurance policy for employees, but also offers a voluntary life insurance option for employees and dependents.

Wellness Programs

OJO offers a monthly wellness stipend for employees.

Mental Health Benefits

OJO has partnered with TalkSpace to offer all employees and dependents (over the age of 13) covered access to therapy and psychiatry services.

Retirement & Stock Options Benefits

401(K)

Company Equity

Performance Bonus

Child Care & Parental Leave Benefits

Generous Parental Leave

Flexible Work Schedule

Remote Work Program

We believe life is what happens outside of the office, and we support our team's individual needs to manage their schedules.

Family Medical Leave

Vacation & Time Off Benefits

Generous PTO

Our exempt employees have a "take what you need" time off policy, and our non-exempt employees each have a generous PTO policy.

Paid Volunteer Time

We have a monthly volunteer program that provides opportunities for our team to give back to the community.

Sabbatical

Paid Holidays

Paid Sick Days

Perks & Discounts

Casual Dress

Company Outings

Game Room

Stocked Kitchen

Happy Hours

Parking

Pet Friendly

Recreational Clubs

Fitness Subsidies

Home Office Stipend for Remote Employees

New hires receive a home office stipend.

Professional Development Benefits

Job Training & Conferences

OJO has lots of growth and learning opportunities!

Tuition Reimbursement

Diversity Program

Lunch and learns

Our Data Science and Engineering teams hold regular lunch and learns ranging from beginner to advanced topics.

Cross functional training encouraged

Promote from within

Customized development tracks

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An Insider's view of OJO Labs

What's something quirky about your company?

Our biweekly company-wide syncs always feel welcoming; you can unmute yourself and chime in. To me, this atmosphere comes from the top. Our CEO is never scripted and always speaks off the cuff with humor and sincerity. It’s a very inviting environment. I think we are serious when it matters, and we can relax and be ourselves when the time is right.

Neena

Senior Accountant

What does your typical day look like?

My team starts the day summarizing our previous successes and our next steps… and that’s about the only thing that’s standard. This is why I love OJOso much - each day, there’s a new challenge, so no 2 days are ever the same. Between analyses, training models, bimonthly white paper reviews, and demo-ing results… there is zero room for boredom.

Analysa

Data Scientist II

How do you empower your team to be more creative?

OJO product designers are empowered every day - partnering with PM and ENG to envision our north-star product experience and then build it, test it, and improve it. To always grow, we meet weekly with researchers and designers from OJO marketing to get eyes on a new design, learn from a cross-org colleague, or to share a personal creative passion.

Drew

Senior Director of Customer Experience

How does your team reward individual success?

Acknowledging individual contributions is a core tenet of OJO - it’s just a natural extension of our Hire Great value baking it into our DNA. In addition to managers make providing positive and negative feedback a priority, we also have dedicated slack channels, achievement badges, gold star callouts in our team retrospectives.