Senior Sales Business Process Analyst at Atlassian

| Austin
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Atlassian is continuing to hire with all interviewing and on-boarding done virtually due to COVID-19. Everyone new to the team, along with our current staff, will temporarily work from home until it is safe to return to our offices.
Job Summary
At Atlassian, we are on a mission to reinvent B2B selling. We know that classic high-pressure B2B sales tactics don't work anymore. We have built a billion dollar, fast-growing business without any of those tactics, based on high-quality products, free trials and an intense focus on customer satisfaction. Those happy Customers convert to paying Customers, creating a prolific "Flywheel" that has delivered 120,000+ customers to date. We believe that there is an opportunity to more pro-actively engage with our customers through direct, value-added outbound engagements, and through our growing network of over 550 global Solution Partners.
The Sr Business Analyst, Channel Operations will help support the growth and continued expansion of our partner ecosystem, currently contributing to over a third of our bookings through solution-lead sales, consulting/services, and local market engagement with our customers.
We are looking for a senior-level business analyst with a proven track record of process design, system deployment and shared services, from running day-to-day operations to executing on large scale projects. At Atlassian, you will work with key stakeholders and management in Sales Strategy, the Channel organization, and other cross-functional teams to implement solutions composed of business processes, systems infrastructure and/or shared services execution.

In this role, you’ll get to:

  • Understand Atlassian’s Channel Programs, its requirements and benefits, and ensure effective support of those programs
  • Support day-to-day operations of our channel programs and tools, including service desk support for internal and external stakeholders
  • Review Sales Operations and Channel key priorities, assess business impact of their projects and required investment, and prioritize implementation across programs/projects on an ongoing basis
  • Contribute to the support and operationalization of the channel strategy through continual improvements to process, systems, and tools supporting our various channel routes to market
  • Focus on recommending process innovation and efficiencies through process analysis. User experience, observations, industry trends, standard methodologies (Design Thinking, Six Sigma, Lean), leading-edge technology and process improvement ideas to challenge the status quo and deliver extraordinary customer-focused solutions.
  • Identify and execute on opportunities for process automation and optimization, with a focus on scalability and driving significant growth
  • Collaborate with our Channel leadership team and Partner managers for roadmap planning and prioritization
  • Collaborate with reporting and analytics teams to ensure we are tracking the right metrics for the business to measure/monitor the health and effectiveness of partners, programs, products and specific routes to market

What you bring to the table:

  • Minimum 5 years of experience in Sales Operations or enterprise systems implementation project management within a SaaS company or in a consulting environment.
  • Excellent business acumen. You are familiar with traditional B2B sales environments. You engage confidently with the user community, ranging from people who execute processes daily to executive management. Able to identify assumptions made by business stakeholders about needs and solution approaches, then develop and execute methods to validate them.
  • You have a natural talent for solution design. You strive to keep processes as simple as possible while delivering key business objectives.
  • Strong interpersonal skills with the ability to work/influence across organizational and subject matter boundaries, especially between business and IT teams. You also are sufficiently versed in IT to negotiate scope and assess basic levels of efforts required for implementation.
  • You revere Agile methodologies. We will conduct lots of experiments and count on you to fail fast, but succeed often.
  • Experience rolling out significant programs within a sales or quote-to-cash organization, from project justification (ROI) to requirements gathering, solution design, cross-functional execution to launch and change management.
  • You see opportunities for improvement everywhere around you and are ready to swim-lane them all out.
  • Data-centric and analytical with fine attention to detail, but can also see the bigger picture
  • Experience with 1 and 2-tier channel distribution models
  • Experience with Salesforce, Partner Communities or other PRM solutions
  • Experience with EDI or similar electronic data exchange protocols for order and data exchange with partners
  • Bachelors Degree required
  • Team player at heart
  • An extreme sense of ownership and responsibility. You get $#!t done.
  • Excellent communication skills.

More about our benefits
Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.
More about Atlassian
Creating software that empowers everyone from small startups to the who’s who of tech is why we’re here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned—collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we’re looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we’re committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team.
Additional Information
We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.
All your information will be kept confidential according to EEO guidelines.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • DjangoFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • MongoDBDatabases
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • SalesforceCRM
    • SendGridEmail

Location

303 Colorado St , Austin, TX 78701

An Insider's view of Atlassian

What's something quirky about your company?

Atlassian creates a culture that sees and understands employees as humans. We take time to celebrate how weird we all are, and it shows in the work we do.

Kesha

Product Marketing Manager

What is your vision for the company?

As the world gets eaten be software, Atlassian plays a foundational role: how do we help knowledge leaders articulate how business operates today? How do we engage 'visioneers' to help reimagine an analog process into something digital? And how do we ensure that we enable developers to be as productive and effective as possible?

Noah Wasmer

Head of Tech Teams

What are Atlassian Perks + Benefits

Atlassian Benefits Overview

Our offices are open, highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, five paid volunteer days a year for your favorite cause, plenty of food and drinks, ergonomic workstations, employer-paid insurance coverage for you and your family, pension and more.

We're a global company and each of our office locations also has its own unique perks and benefits. Some of our benefits vary slightly by location.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Happy Hours
Parking
Pet Friendly
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications
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