Senior Strategist (Social Media)

Khoros is seeking a Senior Strategist to add to our growing professional services team. The mission of a Senior Strategist is to provide Khoros customers with specialized expertise and support to unlock the most value possible from their social programs and the Khoros platform.
The ideal candidate is a mix of team lead, social media consultant, account manager, and analyst who can counsel Khoros customers on best practices, social media thought leadership and can map a path to success that aligns with business and communications goals and objectives. The successful candidate embraces a fast-paced work environment and is interested in supporting customers from a wide-range of industries.

A deep understanding of social media and major networks is key, as is a sense of curiosity and a "can-do" attitude. The senior strategist will be a manager and mentor to team members; proactively identifying ways to improve themselves and the team around them. This role will report to the strategy director and work closely with sales, professional services, and creative teams.
What you'll be doing:

  • Own customer relationships while effectively managing customers on a day-to-day level while keeping an eye on long-term vision for goals and growth.
  • Schedule and request staffing resources to ensure consistent coverage on accounts.
  • Answer customer inquiries competently and efficiently, coordinating with internal teams when necessary.
  • Coach and guide analysts to plan, forecast, and report on social media marketing and care programs. Manage outcomes against a set of defined business goals and KPIs.
  • Review and analyze paid and organic content for optimization and strategic opportunities to improve.
  • Consult on social media strategies for Khoros customers and new business pitches as needed.
  • Provide strategic counsel to customers on best practices for organic and paid social programs across all major networks.
  • Manage and mentor social media strategists, associate strategists and coordinators by facilitating opportunities to grow and accomplish established goals.

What you'll need to be successful:

  • Bachelor's degree and 7-9 years in the social media space or equivalent combination of experience, education, and training.
  • Candidates ideally have former agency or big brand experience.
  • Strong familiarity with key social platforms including Facebook, Twitter, Instagram, Pinterest, YouTube, LinkedIn, and Snapchat.
  • Experience working with advertising platforms across the major social networks.
  • Passionate about all things social; demonstrate an eagerness to learn and share best practices, new trends, and major developments in the social space.
  • Ability to rapidly assess, analyze, and resolve complicated issues independently, even with little initial information.
  • Demonstrate initiative and independence; is consistent and dependable.
  • Willingness to go the extra mile to help a teammate, customer, or community member.
  • Works well within highly collaborative, multidisciplinary teams with many moving parts; highly developed sense of teamwork is a necessity.
  • Excellent project management and organization skills; ability to manage multiple projects and prioritize based on customer needs
  • Ability to manage and analyze large data sets, work in Excel, and create and build meaningful charts and reports.
  • Excellent editing and proofreading skills; ability to think critically about content in context of brand messaging, goals, and voice.
  • Ability to manage multiple personalities and communication styles, empathize with team members, and successfully navigate interpersonal communication to create and maintain a positive team environment.
  • Outstanding oral, written, and presentation skills required.
  • Regulated industries experience is a plus. 
  • Moderate travel may be required; up to two weeks per quarter.

The Perks at Khoros:

  • An incredible work environment – fun, casual, and fast-paced environment.
  • Health, dental, vision, disability, and 401K benefits.
  • Flexible paid time off.
  • Unlimited snacks and drinks.
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    Technology we use

    • Engineering
      • JavaLanguages
      • JavascriptLanguages
      • HTMLLanguages
      • CSSLanguages
      • ReactLibraries
      • AngularJSFrameworks
      • MySQLDatabases

    Location

    Our office is near plenty of places to grab a bite to eat or a cup of coffee to get you through the afternoon.

    An Insider's view of Spredfast + Lithium

    What are some social events your company does?

    Lithium strives to create a spirit of teamwork with events such as the Master Mixologist contest, family trick-or-treating, ranch picnics, Top Golf, and various opportunities to Give Back to our community through donations to Salvation Army Angel Tree and Austin Cup Bowl-A-Thon.

    Tori

    Office Manager

    What are Spredfast + Lithium Perks + Benefits

    Health Insurance & Wellness Benefits
    Dental Benefits
    Vision Benefits
    Health Insurance Benefits
    Onsite Gym
    Retirement & Stock Options Benefits
    401(K)
    Child Care & Parental Leave Benefits
    Generous Parental Leave
    Flexible Work Schedule
    Vacation & Time Off Benefits
    Unlimited Vacation Policy
    Generous PTO
    Paid Volunteer Time
    Perks & Discounts
    Beer on Tap
    Casual Dress
    Company Outings
    Stocked Kitchen
    Some Meals Provided
    Happy Hours
    Parking
    Fitness Subsidies
    Professional Development Benefits
    Job Training & Conferences

    Additional Perks + Benefits

    We offer a great wellness perk of $50 a month that you can use for acupuncture, art and/or cooking classes, massages, ski or snowboarding passes/lessons, yoga and pet sitting services (...plus much more!). We've hosted healthy cooking classes alongside having healthy fruit and veggies delivered to the office. Oh, and cold brew, we have some of that too!

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