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Sr. Analytics Strategist

| Austin

HomeAway, a world leader in the vacation rental industry, is the place to book beach houses, cabins, and condos with more than two million places to stay in 190 countries. The site makes it easy to find and book the perfect vacation rental for any getaway, often for less than the cost of traditional hotel accommodations. HomeAway is part of the Expedia Group family of brands.

The Opportunity:

We are looking for an enthusiastic, analytical, and technically skilled Sr. Analytics Strategist to join our Global Customer Experience (CE) Analytics team in Austin. Our team provides business partners with strategic insights that drive our overall business strategy. Our culture is one that strives to tackle challenging problems through rigorous hypothesis-based testing, empowering people to ideate and create innovative solutions quickly. Our team is passionate about learning the drivers of the business and bringing to bear technology, data, and analytics to provide data insights that support our critical business decisions. 

Do you love data, technology, and analytics? Are you passionate about extracting valuable insights from data and driving strategic business decisions? You will work and partner with a team of skilled analytics and data science professionals who own how we architect, visualize, and interpret the data at the very core of how we improve the way we interact with our customers. You will lead analytics for the CE team, identifying trends, predicting behaviors, and communicating findings that result in tangible business changes.

What are we looking for? You understand that information and data are key assets and are experienced in operationalizing the application of data and information to solve complex problems. You will serve a critical part in crafting analytical solutions and clearly articulating these in a manner non-technical audiences understand. Your primary responsibilities are breaking down challenges into solvable analytics projects, finding the critical nuggets that shape strategy, and communicate findings and recommendations in a relevant and consumable manner. You will possess expertise in segmentation, predictive modeling, forecasting, data mining, and other analytic techniques. 

Key Responsibilities:

  • You are a senior member of the analytics team and responsible for problem solving via advanced quantitative and qualitative techniques and facilitating an environment of data-driven decision-making with the CE Leadership team.
  • You will collaborate with internal partners, both technical and non-technical, to turn data-based observations and insights into hypotheses, leading to experiments that will fuel insights discovery and directly influence strategy refinement.
  • You will drive increased insight and a deep understanding of contact propensity drivers by identifying how customer behaviors, business and product changes, and other environmental factors influence customer contacts.
  • You will build models to identify levers the business can pull to reduce customer effort and costs, increase customer satisfaction and NPS, and drive forecast models in anticipation of product changes or fluctuations in customer activity.
  • You will be a HomeAway analytics and strategy guru: be the point of contact for analytical and strategic endeavors within CE, driving critical and objective thinking across the organization.

General Skills:

  • Strategic & Analytic orientation: Strategic thought leadership with ability to integrate business trends, customer behaviors, and internal capabilities. Have an understanding and appreciation for the practical application of analytical techniques to drive solutions and solve problems, along with a high degree of business insight.
  • Impeccable written and oral communication credentials coupled with crisp presentations, strategic influencing skills, and drive agreement through intellect, interpersonal, and negotiation skills.
  • Clear results orientation: Exercise an intense focus on achieving both short and long-term goals, building a long-term vision that is reached through clear roadmaps, prioritization, and ability to drive and execute an agenda in an uncertain and fluid environment.

Technical Skills/Education:

  • Bachelor’s degree in an analytical field (e.g. Strategy, Business, Economics, Mathematics, Statistics) and 8+ years of experience in data analytics, OR Master's degree in an analytical field (e.g. Strategy, Business, Economics, Mathematics, Statistics) and 6+ years of experience in data analytics.
  • Customer Experience Analytics: 5+ years experience in customer experience/contact center analytics preferred.
  • 2+ years experience with SQL; 1+ years experience working in a Big Data stack preferred (Hive, Hadoop, Spark).
  • 3+ years experience with web analytics and visualization platforms preferred (i.e Google Analytics, Tableau).
  • 3+ years experience understanding statistical methods, testing, and tools preferred (R and/or Python).

Benefits & Perks:

  • Competitive health and insurance benefits
  • Competitive salary
  • Annual target bonus or commission
  • Paid vacation and sick time
  • Vacation rental on a yearly basis (taxable benefit)
  • Employee Stock Purchase Program
  • Free snacks and beverages
  • Frequent company update talks with our leadership team
  • Free listing on HomeAway.com
  • Electronic, adjustable stand-up desk
  • Discounted Metro & Rail pass
  • Casual dress

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • JavaLanguages
    • JavascriptLanguages
    • ScalaLanguages
    • SwiftLanguages
    • ReactLibraries
    • ReduxLibraries
    • DjangoFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • CassandraDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • ConfluenceManagement
    • JIRAManagement
    • SmartsheetManagement
    • WordpressCMS
    • SalesforceCRM

Location

HomeAway has six offices in the Austin area with a 16-story global headquarters under construction at the Domain set to open in 2019.

An Insider's view of HomeAway

What’s the vibe like in the office?

Some of us have been working together for 5+ years and have been there for each other during engagements, births, divorces…you name it. They have truly been my second family and my coworkers are the best part of coming to the office every day.

Amanda

Director, B&B Sales and Supply

What projects are you most excited about?

As a Software Engineer, I’m excited to rebuild an old JavaScript and jQuery STAB component into a new React based component. The goal is to update this component to our new tech stack so when consuming applications move to using Catalyst based applications we can ease the integration process.

Juliana

Advertising Account Executive

What makes someone successful on your team?

Being a successful finance person means being a strong business partner and not only understanding what is happening throughout the business but also being insatiably curious about it. It’s not enough to just know math, or know the numbers; you need to know where those numbers come from, how they get there and what's driving that result.

Sharon

Sr. Director Global Finance Operations

How do your team's ideas influence the company's direction?

The Talent Acquisition team is always pitching innovative ideas at our 120-day planning sessions that directly impact the company and recruitment experience. It’s amazing to see how quickly we’re able to implement new ideas every 120 days and measure the results. We’ve seen everything from employee referral reform to self-defense classes in Austin.

Marisela

Director, Global Talent Acquisition

What projects are you most excited about?

I'm on a team that's investigating the integration of react-native into our existing mobile app and my focus is primarily on bridging our existing native analytics packages into the react-native side of things. This allows us to adapt and improve based on what customers do while using our product,

Andrew

Software UI Engineer

What are HomeAway Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
HomeAway offers up to 20 weeks of paid parental leave (yes, dads, too!) for eligible new parents with at least 1 year of service.
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Sabbatical
Paid Holidays
9 paid holidays + 2 floating holidays you can take any time during the year.
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Parking
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program

Additional Perks + Benefits

We were recognized by the Austin American-Statesman for having the most generous parental leave in Austin!