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Sr. Experience Strategist

| Austin

Description

 

Use your forward-thinking experience as a creative, strategic designer on our core business products. You’ll work on the Experience Strategy & Research team and partner closely with team leads and peers to shape the end-to-end experience for our core consumer and business services. 

As a Senior Experience Strategist, you will manage and implement core LegalZoom customer experiences with key partnerships in mind. In particular, this senior experience strategist will take on a critical role in driving integrated partner experiences spanning front line agent touchpoints through product and service delivery.  

You thrive on ambiguity and are able to work with cross-functionally with business stakeholders to impact tough challenges. In this role, you will participate in all aspects of the design process to frame problems.  

 

What you’ll do:

  • Engage with stakeholders, partners, and customers through design thinking workshops and contextual research to create solutions and experiences aligned with project goals
  • Translate customer and partner insights from research into opportunities and actionable frameworks, sketches, journey maps, blueprints, storyboards, wireframes, etc. for LegalZoom and our strategic partner customers
  • Develop and test prototypes, including mock–ups, service flows, blueprints, and storyboards to enhance and evolve the overall LegalZoom customer experience
  • Contribute to development of training, new methodologies and approaches
  • Work with the Experience Strategy team to evangelize design thinking and evolving the design discipline throughout the organization

 

Required qualifications:

  • 5+ years of experience as an experience strategist, service designer, or related discipline, on a B2B or B2C product with a proven record of seeing features from concept to delivery
  • Able to adapt your style of communicating designs to both internal stakeholders and external partners
  • Have experience in working with digital technologies, including mobile, web, and apps
  • You’re open-minded, hardworking, collaborative, and passionate
  • You’re a highly-motivated self-starter with a great sense of humor

 

Preferred qualifications:

  • Experience with consulting, facilitation, and/or training environment a plus
  • Been in the trenches on a team using Agile methodologies
  • Experience with visualization tools: Sketch, InVision, Illustrator, and Photoshop

     

LegalZoom is an Equal Opportunity Employer, dedicated to diversity.

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Location

9900 Spectrum Dr, Austin, TX 78717

What are LegalZoom Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Perks & Discounts
Company Outings

Additional Perks + Benefits

Benefits are an important part of your total rewards package here at LegalZoom. We offer a competitive and comprehensive benefits package with various choices for your and/or family members’ welfare needs. We provide these benefits not only to support you through important events in your life, but also to enhance your life outside work and help you prepare for the future.

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