Sr. Intelligence Analyst (Remote, East/Central)

| Austin
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About the Role:

CrowdStrike is looking for a self-starting, responsible, action-oriented, and highly motivated individual to join our growing Intelligence Team.

The mission of this role is to provide a cyber threat analysis capability to customers and to ensure they fully utilize and realize the value of and how to operationalize the Intelligence products they have purchased from CrowdStrike; ultimately maximizing customer success and renewals. Analysts are responsible for being a liaison with multiple customers, internal Intelligence, and cyber security teams.

At a high level, this role will be an all-source analytic resources for CrowdStrike Intelligence customers. The role will also be responsible for enabling the functional use of cyber threat intelligence between the client and CrowdStrike Intelligence products. They will manage regular touch points within the client organization, manage request tracking, provide internal debrief assistance, and execute customer feedback processes while ensuring contract adherence by both parties. This person will be a problem solver, document feedback, manage completion of intelligence requests leveraging CrowdStrike Intelligence resources, and following up on client needs.

Successful candidates will have an excellent technical foundation, especially related to APT strategy, Threat Intelligence, as well as proven track record of successfully interfacing with customers on both technical and non-technical levels, substantial experience driving concurrent projects and issues to completion with little direction, and above all a passion for ensuring a top-quality customer experience. A successful candidate will be able to understand and act upon a customer’s needs, pain points, and overall goals at every level of use from C-level executives to operations floor analysts.

Responsibilities include:

  • Drive high levels of customer satisfaction, maintaining a strong sense of ownership over many assigned customer accounts.

  • Develop a trusted advisor relationship, taking a consultative approach to engage and advise on subscription consumption and overall customer CTI capabilities

  • Be a strong voice for your customers into the Intelligence and Engineering teams to improve the product and ensure that customer’s feedback, feature requests, and overall satisfaction is conveyed and accounted for.

  • Help clients operationalize cyber threat intelligence through a consultative process focused on best practices and industry trends.

  • Meet regularly with customers to review the CrowdStrike Intelligence platform and relevant subscriptions, track product and service feedback

  • Work closely with the CrowdStrike Intelligence teams in performing reviews and coordinate RFI responses for threat intelligence requests

  • Develop deep understanding of customer’s business and operational needs, and provide pro-active recommendations that satisfy the customer’s requirements, roadmap, and ongoing technical needs

  • Provide technical expertise and real-life experience in creating solutions, designs, proof of concept and implementation

  • Plan and lead process improvement initiatives tailored to improve overall customer satisfaction with the CrowdStrike team.

Requirements:

  • At least 5 years of experience in cyber threat intelligence, all-source threat intelligence analysis and be fully versed in the intelligence lifecycle.

  • Working knowledge of cyber threat intelligence terminology, key concepts, and analysis

  • Adaptable and willing to learn new technologies

  • Ability to present complex topics using a bottom-line up-front approach with executives both internally and client facing.

  • Ability to operate independently and with little direction.

  • Excellent written, verbal communication skills in English and regional languages (strongly desired)

  • Demonstrated ability to document technical process and convey business terms in clearly

  • Ability to present and explain technology to varied audiences

  • Attention to detail, but with an ability to understand the big picture view and understand when projects or efforts have conflicting objectives

  • Must be able to thrive in a fast paced, environment and able to create customer solutions with limited resources

  • Knowledge of data communication concepts and technologies, specifically email, networking, and enterprise security

Language Skills:

  • English, required

Desired by not Required:

  • Understanding of contemporary scripting languages such as python, and familiarity with application programming interfaces (API) as a delivery method for indicators and intelligence.

Travel: Minimal to light travel (25%)

#LI-RC1

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Technology we use

  • Engineering
  • Sales & Marketing
    • GolangLanguages
    • PythonLanguages
    • KafkaFrameworks
    • KubernetesFrameworks
    • CassandraDatabases
    • ElasticsearchDatabases
    • RedisDatabases
    • AWS (Amazon Web Services)Services
    • SalesforceCRM

Location

Fantastic downtown location walking distance to awesome restaurants and happy hour spots.

An Insider's view of CrowdStrike

How does your team reward individual success?

One way we reward sales reps is with opportunities to grow their skills and prep for their next role. Whether that’s extra shadowing sessions or running calls, we encourage our high performers to explore new avenues that align with their future goals.

Kristan C.

Sr. Manager, Sales Development

What kinds of technical challenges do you and your team face?

Working with a high volume of new customers offers a lot of opportunities to appreciate the diversity of the technical ecosystem. We work with one-person teams to full C-suites and everything in between. As a team, our greatest challenge and our greatest strength is variety.

Bradley Q.

Regional Sales Engineer

How does the company support your career growth?

CrowdStrike thrives on developing and promoting our people. There are multiple programs in place for those interested in leadership, and employees are encouraged to have peer conversations about roles they are interested in. These resources really help people like me accelerate our career growth.

Marit M.

Manager, Corporate Renewals

How do you make yourself accessible to the rest of the team?

With a global team, it’s crucial to be intentional in how and when we meet. I prioritize scheduling regular skip level meetings with my individual contributors and protect 1:1 manager meetings so I can be present and engaged. I always try my best to ensure the team feels well supported, no matter how busy we get

Alyssa J.

Senior Director, Global Customer Sales

What does career growth look like on your team?

Every year, I have a goal to promote at least 1-2 people on my team. When I sit down with an individual on my team, we lay out what their personal and professional goals are for the year and beyond and outline the major steps we can take to help them reach those goals. It’s very satisfying to watch your teammates grow personally and professionally.

Vince L.

Manager, Corporate Sales

What are CrowdStrike Perks + Benefits

CrowdStrike Benefits Overview

We offer flexible schedules and the ability to “work from anywhere,” a comprehensive benefits package, health and wellness programs, fully stocked company pantry, company and team events, and commuter benefits. We have an official mentorship program and many other professional development programs available to all employees. We offer free webinars on everything from financial wellness and mental health to sessions with coaching experts and speakers on topics related to diversity, equity & inclusion. We also offer our people the chance to work on passion projects and innovation during our annual “Think Week” as well as peer recognition and reward programs like Team Bravo award for cross-functional collaboration and Hero award for those who embody our core values and live our culture.

Culture
Volunteer in local community
CrowdStrike supports employees in charitable efforts and community service for charities and causes important to the local team.
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity employee resource groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
Competitive 401(k) plan.
401(K) matching
Company equity
RSU's are available as part of employee compensation.
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Generous parental leave
CrowdStrike provides 12 weeks of parental leave for the primary caregiver and 8 weeks leave for the secondary care giver.
Family medical leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
We sponsor company-wide bring your child to work days as well as company events where family is encouraged to attend.
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
We offer pre-tax commuter benefits.
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Relocation assistance
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours
Online course subscriptions available

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