Sr. Manager, Pricing & Promotional Strategy

| Austin | Remote
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We are looking for someone exceptional to develop and maintain Favor’s promotional toolkit to further improve our Customer and Runner experiences. This role will collaborate with a broad range of key stakeholders including the Business Analytics, Marketing, and Operations teams. This individual will work to optimize our promotions, discounts, and incentive strategy to meet the needs of our unique users.

Responsibilities:

  • Own the portfolio of pricing, demand-side promotions, and supply-side incentive experiments to optimize Favor’s pricing and promotional spend.
  • Partner with CRM, Merchandising, and Growth Operations teams to define and develop playbooks for promotions, discounts, and incentive initiatives to be implemented into testing strategy.
  • Project-manage test execution with CRM and post-promotion analysis with Business Analytics.
  • Develop and optimize segments and audiences to drive the efficiency of promotions and incentives.
  • Share test results with cross-functional teams and provide recommendations based on test results to effectiveness of pricing strategy.
  • Compile test results into “playbooks” for different supply and demand needs.
  • Track life-cycle impacts of promotions, discounts, and incentives across customers, merchants, and runners.
  • Monitor and archive competitor promotions, discounts, and incentives for similar services.
  • Partner with Revenue and Sales to optimize merchant partnership commission rates and fee discounts.
  • Partner with CRM and FP&A to develop loyalty program features for runners and customers.
  • Optimize fee levels and structure across delivery fee, service fee, and small order fee.

Requirements:

  • A related degree or comparable formal training, certification, or work experience.
  • 8+ years Marketing Analytics, Pricing, CRM, Ad Planning/Promotional Strategy experience, Operations Research, etc.
  • Demonstrated track record of working cross-functionally while driving alignment on high-priority, high-visibility initiatives.
  • Strong written and verbal communication skills, in particular in a presentation setting with leadership- and executive-level teams.

Ideal Candidates:

  • B.A. in quantitative field (e.g. Statistics, Operations Research, Economics, Data Science, Engineering, etc.)
  • Experience with business intelligence software, such as Looker, Tableau, or Domo.
  • Experience with client-side analytics, like Google Analytics and Firebase.
  • Experience with SQL, predictive modeling, familiarity with ML techniques, Python, R

At Favor, we believe that to Run Texas, we need to represent Texas. By putting Community First, we honor the diversity of our backgrounds and experiences through sharing our unique voices. Our community grows when we challenge ourselves to learn and see the world from another’s view. We are committed to growing a team with different backgrounds, experiences, abilities, and perspectives and are an equal opportunity employer.

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Technology we use

  • Engineering
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • ScalaLanguages
    • ReactLibraries
    • ReduxLibraries
    • FlaskFrameworks
    • Node.jsFrameworks
    • MySQLDatabases
    • RedisDatabases
    • RedshiftDatabases

Location

Our HQ, the Eastside Tech Hub, is located in the heart of East Austin with close proximity to downtown and easy access to I-35.

An Insider's view of Favor

How would you describe the company’s work-life balance?

Favor truly talks the talk and walks the walk when it comes to prioritizing team members’ personal lives, mental health, and work-life balance. Especially with all of the challenges that last year brought, Favor created even more opportunities for team members to relax, recharge, and focus on mental health and overall wellness.

Amanda Going

Account Executive, Sales

How has your career grown since starting at the company?

Even after all these years, it’s amazing to know that career growth is really not just a bullet point at Favor, but an actual focus where steps for professional and personal development are provided from day one. I’ve only seen Favor’s dedication to career growth grow since the day I joined the team.

Arielle LaGuette

Sr. Manager, Sales

How do you empower your team to be more creative?

Open communication and continuous collaboration amongst team members are critical components to unlocking creativity and driving success. At Favor we value everyone’s input and perspective and know that our diversity and desire to constantly test, learn and improve helps us deliver our most impactful and creative work.

Matt Schmertz

Director, Integrated Marketing

What are Favor Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Casual Dress
Commuter Benefits
Free Daily Meals
Stocked Kitchen
Happy Hours
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