Sr Workforce Analyst at LegalZoom

| Austin
Sorry, this job was removed at 11:57 a.m. (CST) on Saturday, December 4, 2021
Find out who's hiring in Austin.
See all Data + Analytics jobs in Austin
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Description

*100% Remote Opportunity

About LegalZoom

We believe that everyone should have access to professional legal advice. So, we've built a trusted and accessible technology-based platform to reduce barriers and help empower millions of people to grow their businesses, care for their families, protect their ideas and more. From Estate Planning to Business Formations to IP, we've helped to provide millions of customers the protection and peace of mind they need. To date, we've grown to become the leading provider of online legal solutions for families and small businesses, and we're committed to making our services even more valuable and easier to use than ever before. Join us!

Overview

At LegalZoom, we simply do not believe that it should cost thousands of dollars to create a will, form a business, or apply for a trademark. So, we started a movement to make legal help available to all.

A Workforce Analyst improves, interprets, analyzes, and rates the workforce to reduce overheads and increase customer satisfaction and experience. You prepare daily reports of attendance of staff members and manage schedules to ensure that there are adequate resources for all departments. You communicate with the operations, management, and human resources teams to be sure that all departments are abiding by company standards. You aim at a hassle-free and continuous workflow of a project or an organization. You frame important connections throughout the organization to help in the implementation of internal communications.

You will

  • Develop and maintain a comprehensive forecasting and scheduling model, using Workforce Management tools to forecast call volume, create staffing requirements and generate work schedules for contact centers
  • Provide long-term forecasts to management and product owners in support of future strategic initiatives
  • Responsible for providing/creating detailed reporting on call center, team and agent metrics daily
  • Manage/maintain reporting database to ensure accuracy
  • Provide/maintain vendor metric reporting
  • Performs any other related duties as required or assigned

Skills and Experience

  • 3-5 years of experience in Workforce Management, preferably in contact centers with at least 100 employees.
  • 5 plus years relevant work experience.
  • Demonstrated strong analytical skills
  • Ability and willingness to learn new software applications.
  • Skills in complex problem solving, judgment, critical thinking and decision making.
  • Ability to be highly organized with an emphasis on accuracy and timeliness.
  • Ability to organize information and have attention to detail and accurately follow procedures.
  • Ability to work alone with minimum supervision and with others in a team environment, occasionally under time pressure and on several tasks at the same time.
  • Ability to effectively communicate orally and in writing with co-workers, management team, other Departments, vendors, and outside agencies, including being sensitive to professional ethics.
  • Willing to work evenings and weekends as needed for department coverage

Preferred Skills and Experience

  • Forecasting
  • Capacity Planning
  • Report Creation and Design
  • Tableau
  • SQL
  • Data Mining
  • Mastery of excel

Join us in making a difference as we build our future and help ensure access to professional legal advice to all! LegalZoom is an equal opportunity employer, dedicated to diversity.
Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks

Location

9900 Spectrum Dr, Austin, TX 78717

An Insider's view of LegalZoom

What projects are you most excited about?

I'm excited to be working on our new Summer Internship program happening this summer. Bringing in early talent is so rewarding. Watching them grow into the career they work so hard for. Being given the opportunity to lead this program is one of the many reason I LOVE working here!

Joe

Head of Employer Brand & Early Careers

What are LegalZoom Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Remote Work Program
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences

Additional Perks + Benefits

We strive to create a best-in-class workplace built on an inclusive, productive, and collaborative culture. Along with our remote-first approach, we’re pleased to announce significant improvements to our benefits—free and improved healthcare for individuals and lower cost for families, increased time-off, increased parental leave, and new employee benefits like fertility support and access to free meditation and exercise classes.

More Jobs at LegalZoom10 open jobs
All Jobs
Finance
Data + Analytics
HR + Recruiting
Operations
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView LegalZoom's full profileSee more LegalZoom jobs