Technical Analytics Consultant - US

| Austin
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The New Tech for Restaurant and Hospitality

HotSchedules Now Powered by Fourth is the first global cloud-based intelligent back office platform in the restaurant and hospitality. We’re no ordinary software company! We pride ourselves on the culture we have created and work hard to ensure this is never compromised. This is a place where our people want to work; where they enjoy and develop in their roles; where our people pull together to work as a team and ultimately be a company we are all proud to be a part of.

By developing innovative products, building relationships with our customers and enabling great careers; we are focused on building lifetime loyalty with our customers and each other. The vast majority of us have worked within the industry; we believe we need to be passionate about and have experienced the industry in order to help our customers grow their businesses successfully.

When recruiting, we look for those who want to join our journey; those who want to be a part of our personality and culture; those who are professional; have energy, enthusiasm, and ambition, are entrepreneurial and those who can show they can live by our company values each day. Working at Fourth + HotSchedules provides an opportunity to build a successful career where our people develop and grow in a dynamic, fast paced environment.

We are looking for an intelligent, motivated and technically experienced individual to join the global analytics team and work closely with the leadership team, as well as our strategic platform partners and the internal technical/engineering functions.

 

You will work closely and build strategic relationships with all of these key stakeholders, and also act as a key technical contact and ambassador for the company and the Fourth/HotSchedules Analytics solution.

 

This is a fantastic opportunity to join a highly successful and inspirational team, and to work on the cutting edge of data analytics for the hospitality industry.

Key Objectives:

  • Development, maintenance and enhancement of HS/Fourth internal data integrations in to analytics (both new and existing)
  • Development, maintenance and enhancement of multiple third party data integrations in to analytics (both new and existing)
  • Support of third party integrations, including investigation and complex problem solving
  • Maintaining and developing the solutions/sales demo portals for all internal and external integrations
  • Logical data model maintenance and development, including external strategic data integration solutions
  • Technical development, enhancements and maintenance of our core analytics platform (built within the GoodData application)
  • Support the customer care team with cross-training, knowledge share and assistance with complex analytics 3rd line technical queries
  • Work closely with the engineering, data and services and 3rd party technical partners to develop, enhance and maintain all technical architecture and data pipelines from an analytics perspective

Key Duties/Tasks:

  • Work closely with the analytics leadership team and the core product managers to develop new internal data integrations that do not currently exist across our US and UK solutions (including scoping, back end, front end and documentation)
  • Assist with the development of strategic 3rd party integrations including new data models, metrics and front end dashboard content
  • Develop and maintain existing internal and third party integrations
  • Work closely with the GoodData platform and team to develop and maintain the complete logical data model, white labelling, SSO, data staging/archiving, lifecycle management and UI enhancement (mobile and traditional)
  • Work closely with the engineering and data and services team to maintain and develop the architecture and data gateways for all internal and POS data feeds
  • Work closely with the KBC 3rd party integration platform to develop and maintain all third party data integrations
  • Development of third-party data integrations using the KBC platform
  • Work closely and cooperate with the analytics leadership, engineering, solution centre, customer care and implementation teams
  • Provide expert technical knowledge to the wider implementation, solutions and 3rd line support teams
  • Support the ongoing design of the Fourth Analytics master templates

Requirements and Qualifications:

  • Passionate about data analytics, visualization and business insight (this is first on the list for a reason)!
  • A great team player!
  • Strong numerical/analytical skills 
  • Advanced Microsoft office knowledge and strong excel skills are a must (VBA level)
  • SQL knowledge and python knowledge (preferred but not essential)
  • Experience working with any of the HS and Fourth core product set from a technical perspective
  • Experience of working with a BI platform and data integration tools (preferred)
  • Disciplined and detailed in your approach to tasks
  • Crystal clear communicator (written and verbal)
  • Naturally great at solving puzzles and finding great solutions
  • Have attention to detail and an eye for identifying process improvements
  • Have a strong desire to learn and grow; with a dedicated work ethic
  • Be able to keep up with working in a fast paced and rapidly changing environment
  • Must have a sense of urgency and self-motivation and show initiative
  • Strong organisational and time management skills
  • Be honest, not afraid of failure and a quick learner
  • Friendly, polite, professional, smart and flexible
  • Desire to work with others, outside of the core team and build lasting relationships with the wider business

We look for those who want to join our journey; those who want to be a part of our personality and culture and can live by our values each day – if you like what you have read...apply today!

Our Story

In July 2019 Fourth joined forces with HotSchedules to become the global leader in end-to-end restaurant and hospitality management technology solutions. Together, the merged company now represents the world’s largest and only provider of end-to-end restaurant and hospitality management solutions for customers across the globe and of all sizes—from a single location or franchisee restaurant to a global restaurant or hotel chain. The combined company’s complete software-as-service (SaaS) solution suite including: scheduling, time & attendance, applicant tracking, training, inventory management / procurement, HR / benefits and payroll services now serves customers in 120,000 locations worldwide and is supported by a dedicated, unified team across offices in the US, UK, Bulgaria, China, Australia and UAE."

We are an Equal Opportunity Employer

All qualified applicants will receive consideration without discrimination because of sex, gender identity, gender expression, sexual orientation, marital status, race, color, age, national origin, military status, religion, or disability or any other legally protected status.

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Location

Our office overlooks the 360/Pennybacker Bridge in scenic Northwest Austin. From our rooftop deck you can see Lake Austin and beautiful downtown.

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