Role: Technical Business Analyst

Location: Austin, TX

Hippo is a Palo Alto based, Series E Unicorn company leading the modernization of the home insurance and protection industry, which hasn’t innovated in many years. We use technology to create modernized, customer-centric home insurance and proactive maintenance services. We take our hyper-focus on customer satisfaction (buyer simplicity, comprehensive coverage, concierge service) a step further, by offering IoT Smart Home devices for monitoring home health. These devices, together with numerous other data sources (like aerial imagery and predictive actuarial data) allow us to proactively address problems before homeowners even know about them. 

Hippo is solving complex engineering, compliance, regulatory and operational problems that have immediate impact on this antiquated industry. We're on a strong (but responsible) growth trajectory, with a proven and recession-proof set of products.

We are seeking a proactive Technical Business Analyst who is proficient and adept at analyzing technology usage versus company needs. You will work closely with management to develop short & long-term programs for proper technology usage. You are responsible for converting business requirement documentation to a functional spec document that our engineers can act upon. You are the key point of communication between the business and engineering departments.

About you

• Analytical, at ease with breaking data into a narrative to support or dispel a thesis. 
• Driven, unafraid of hard work and putting in the time needed to resolve an issue.
• Customer service focused, always willing to go the extra mile.  
• Detail oriented, focused on both the macro and micro-outcomes of a project and daily work.
• Self-motivated, someone able to work well in a group and independently. 

Responsibilities:

• Create detailed documentation covering use cases, workflow, and business requirements.
• Examine functional product requirements: Breakdown requirements into detailed technical stories and tasks.
• Effectively collaborate with Technical and Non-Technical team members and customers.
• Effectively facilitate meetings, brainstorming sessions, and status updates to build consensus with business stakeholders and technical teams.
• Report to management and obtain approval before making key project decisions.
• Provide guidance to technical teams regarding functional requirements.
• Ensure contributors complete tasks within the parameters of the requirements.
• Ensure & validate that delivered functionality meets customer’s expectation.
• Coordinate UAT efforts.
• Demo the released features/application to stakeholders.

Qualifications

• Ability to read and design REST API including endpoints and request/response.
• Good understanding of HTTP protocol and error codes
• Experience in reading/writing SWAGGER, XML, SOAP and JSON
• Experience with tools like POSTMAN, Retool and SOAPUI
• Good understanding of SDLC with Agile methodology
• Ability to run & adjust basic SQL queries.
• Ability to create wireframes, mocks, process flowcharts for stakeholder approval.
• Proficient with JIRA, Confluence, GitHub
• Project management
• Data Analysis
• Proven time management skills (must be able to prioritize workload and meet deadlines).
• Must have excellent ideas presentation skills via PPT or Word.
• Ability to manage stakeholder expectations.
• Good troubleshooting and testing skills a must

Good to have:

• Experience in the insurtech domain.
• Knowledge of Information Security/Identity management.
• Understanding of testing methodology and processes.
• Specializes in fast-growing companies and mature start-ups.

Compensation and Perks:

• Healthy Hippos Benefits- 100% Employer paid medical, dental & vision plan options for our team members AND their families (yes, you read that correctly). As well as 401K, long & short term disability, EAP and flexible spending accounts.
• Flexible Paid Time Off- Uncapped PTO Policy
• Little Hippos Program- We reimburse our team members up to $25k for adoption costs and up to $50k for infertility treatments. Plus, we offer 12 weeks parental leave for primary caregivers and 6 weeks for secondary caregivers.

Hippo is an equal opportunity employer, and we are committed to building a team culture that celebrates diversity and inclusion.

Hippo’s applicants are considered solely based on their qualifications, without regard to an applicant’s disability or need for accommodation. Any Hippo applicant who requires reasonable accommodations during the application process should contact the Hippo’s People Team to make the need for an accommodation known.