Technical Business Analyst

| Austin
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Q2 is seeking a Technical Business Analyst for our Engineering Development group based in Austin, TX. This is your chance to join a high-performance team that is pushing the boundaries of technology to deliver, implement, and support custom code for clients. If you love problem solving and going above and beyond to satisfy clients and their ever-changing needs, then this is the position for you. A strong understanding about APIs, web service specifications, and data mapping is desired. The ability to effectively communicate with clients, developers, and management will ensure a successful career with our growing team.

RESPONSIBILITIES:

  • Communicate with clients, vendors, and development teams to consume, digest, and map web service calls (APIs) and data to product functionality.
  • Provide direct input to the Product Owner for ticket creation of development sprint work.
  • Discuss details of integrations and data mapping from interface specifications with developers, customers, vendors
  • Test network connectivity to network services
  • Test API calls via tools like SoapUI or Postman
  • Effectively communicate with management and project teams across the organization
  • Gather specifications from clients and third party vendors
  • Assist and mentor teammates to provide leadership and evangelize best practices
  • Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to

EXPERIENCE AND KNOWLEDGE:

  • Bachelors degree in Business, I.T. or a related field or equivalent and 8 years of experience in business analysis. PMI-PBA preferred, PMI-PMP a plus.
  • Advanced knowledge of SaaS applications, business intelligence solutions, IT security & compliance practices, and technical work flows.
  • Provides guidance, instruction and work direction to other BAs.
  • Ability to effectively handle very complex issues/projects on a regular basis; oversees major projects requiring the use of complex business analysis & project management skills.
  • Financial Industry experience with in-depth banking knowledge
  • Excellent communication skills
  • Good interpersonal skills
  • Strong analytical and problem-solving skills
  • Motivated by providing excellent Customer Service
  • Passion for technology
  • Desire to join a winning team, prove yourself, and ramp up quickly

PREFERRED:

  • Experience contributing in an Agile development environment
  • Familiarity with a Customer Relationship Management (CRM) system
  • Experience with MS Visio or equivalent software
  • Informal or academic experience with software development

At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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Technology we use

  • Engineering
  • Product
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • DjangoFrameworks
    • Node.jsFrameworks
    • TensorFlowFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • TeradataDatabases
    • ConfluenceManagement
    • TrelloManagement
    • WrikeManagement

Location

Our HQ is in North Austin, near Lakeline Mall area with easy access to multiple highways and the Toll road.

An Insider's view of Q2

What are some social events your company does?

We host a variety of fun events appealing to our community of interest groups, ranging from an annual Dodgeball tournament benefiting JDRF Austin, to celebrating Diwali, to quarterly culture events following our townhalls that include something for everyone!

Kelley

Sr. Community & Culture Champion

How has your career grown since starting at the company?

I started on Helpdesk, after 2 years got training and certification as Salesforce Administrator, now working in that role at Q2.

Andy

Salesforce Admin.

How would you describe the company’s work-life balance?

I had no idea when I decided to come to Q2 how much fun working here would be. While we work hard to drive big results, we also find opportunities to have a great time. This is the first work environment where I truly feel that I have found a supportive work family.

Taylor

HR Business Partner

What are Q2 Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications
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