Technical Writer

| Austin
As an ESO Technical Writer, you will serve as a primary point of contact for both internal and external stakeholders to ensure customer technical/security information requests are completed in a timely fashion, including drafting technically accurate responses and documentation. ESO customers gain a detailed understanding of our products and how those products will function in their specific environments, usually through detailed questionnaires they provide. In this role, your primary responsibility will be to ensure received questionnaires are logged, and responses are drafted and/or reviewed for accuracy and consistency to professional standards. In support of the Security Compliance Program, you may assist in managing security policies and procedures, risk assessment activities, and drafting documentation in support of the foregoing.
This role will report to the Director of Security Compliance as part our Legal (Compliance) team. You will be working across all products and preferably be based in our Austin office.
What You’ll Be Doing - the day to day
You will oversee the technical information regarding ESO products and systems provided to customers as an essential part of our product sales cycle. The information you provide about ESO will ensure customers understand how our products will operate and perform within their infrastructure from a technical and security point of view, and draft and refine documentation in support of those efforts. 
· You will support the Security Compliance Program
· You will have primary responsibility for managing incoming customer requests for security information (questionnaires and assessments)
· You will work with ESO teams (sales, engineering, product, and IT) to collect, organize, and refine information as identified/requested
· You will support the timely drafting completion of submitted questionnaires and assessments (and related product and security documentation) to a professional standard consistent with ESO’s mission
· You will gain and maintain an understanding of ESO’s products and systems, and stay apprised of new product features
· You will maintain a repository of answers by product to be used as reference material for future requests and assist in training others
· You will review assessments completed by others to ensure completion, accuracy, and consistency of answers provided to a professional standard consistent with ESO’s mission
Who You Are - the essentials
· You have a good technical understanding of cloud environments, capabilities, products, and services
· You have a strong understanding of IT security concepts, practices, methods, and tools
· You have a good technical understanding of how software, web applications and SaaS environments work
· You have a general understanding of industry standards for compliance such as NIST, HIPAA/HITECH, and SOC 2 Type II requirements
· You quickly learn how products function and translate that information into questionnaire and assessment responses
· You pay attention to detail, accept accountability and ownership
· You are organized with an ability to manage multiple deadlines and projects simultaneously
· You have experience with Microsoft Office (Word, Excel, PowerPoint, etc)
· You are willing to perform other duties as needed
Who You Are - the desirables (It’s a plus if you have): 
· Training in IT security controls – either through work experience or educational work
· IT audit or similar experience in evaluating products and identifying controls
· Possess or actively seeking information security certifications such as CISSP, CRISC, CISM, CISA, or an equivalent
· Have working within the Microsoft Azure environment
· Ability and willingness to produce and maintain documentation and status reports

Benefits & Perks
ESO offers a comprehensive suite of benefits to promote health and financial security for our employees and their families. For full-time employment you this includes:

- Competitive health plans (medical, dental, & vision insurance)
- PTO (starting at 20 days) & 12 company holidays
- 401(k) with company match
- Telemedicine service provided by ESO
- Savings accounts (FSA, HSA, DCA)
- Employee Assistance Program (EAP)
- Annual health and wellness reimbursement
- Peace of mind benefits such as life insurance, disability insurance, and worksite benefits
- Paid parental leave, new child program, & flexible parental return-to-work options
- Casual office environments and unlimited office snacks and drinks
About ESO
ESO is a fast-paced, growing data, technology, and research company passionate about improving community health and safety through the power of data. We pioneer innovative, user-friendly software to meet the changing needs of today’s EMS agencies, fire departments, and hospitals. We’re small enough to be nimble and fun, but big enough to be a great place to work. We serve thousands of customers out of our offices across the US, Canada and Northern Ireland. 
Are you ready to Make a Difference? At ESO, we believe in bringing your true self to work every single day. If you don’t match all the qualifications on the job description, we encourage you to apply anyway! We are looking for passionate, innovative, and authentic people to help drive our mission. 
All offers are contingent upon a successful background check. 

ESO is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity and affirmative action employer. We invite you to consider opportunities at ESO regardless of your gender; gender identity; gender reassignment; age; religion; race; national origin; political affiliation; sexual orientation; disability; veteran status; or other non-merit factor.

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11500 Alterra Parkway, Austin, TX 78758

What are ESO Perks + Benefits

Friends outside of work
Eat lunch together
Intracompany committees
ESO has a culture committee with representatives from multiple locations and functions, focused on promoting a positive culture and environment for all ESO employees.
Daily sync
Open door policy
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Diversity manifesto
Hiring Practices that Promote Diversity
ESO is dedicated to inclusive recruitment and hiring to promote our commitment to diversity, inclusion and belonging.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
ESO employees can contribute up to $2700 annually to their FSA
Disability Insurance
ESO provides STD to all employees at no cost. This benefit covers up to 60% of an employee's weekly Salary if out on leave. Employees can also enroll in LTD voluntarily.
Dental Benefits
ESO has two dental plans to choose from, with each plan covering 100% preventative and diagnostic coverage. Our high dental plan also includes benefits for orthodontia.
Vision Benefits
The vision benefits plan covers eye exams with a $10 copay, and includes $150 allowance for glasses and contact lenses.
Health Insurance Benefits
ESO has five medical plans to choose from, including a $0 deductible plan, and a HDHP plan, which includes a HSA account for all enrollees.
Life Insurance
ESO provides Basic Life & AD&D at no cost to employees. Additional Voluntary Life insurance is equal up to $500,000, or five times an employee's annual salary. Spouse and Child Life also available.
Pet Insurance
Wellness Programs
ESO provides a $250 Health & Wellness reimbursement for all employees on an annual basis. This can be used for gym memberships, nutritionist appointments, exercise equipment and much more!
Team workouts
ESO's team fitness initiatives include employee led fitness groups.
Mental Health Benefits
ESO provides an Employee Assistance Program at no cost to employees. This includes unlimited telephone access to EAP professionals 24/7 and 6 face to face visits per calendar year.
Retirement & Stock Options Benefits
Employees are eligible to enroll in ESO's 401(k) plan after six months of service. 401(k) will vest automatically for employees, with no additional waiting period after the initial six months.
401(K) Matching
ESO provides employees with a 401(k) matching plan managed by Human Interest. We match 2.5% of contributions up to 5% of an employee's annual gross pay.
Company Equity
Performance Bonus
ESO offers performance bonus plans to certain leadership positions.
Child Care & Parental Leave Benefits
Child Care Benefits
ESO offers a Dependent Care Flexible Spending account designed to help offset dependent care costs for children under age 13
Generous Parental Leave
ESO provides up to 10 weeks paid leave for birth & bonding or 4 weeks of leave for bonding only. We also provide a car seat and week of free meals for the new parent
Flexible Work Schedule
ESO provides employees with a flexible work schedule that includes flexible start and end times.
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of unpaid family medical leave.
Vacation & Time Off Benefits
Generous PTO
ESO employees receive between 20 and 30 days per year of paid time off based on years of service. This amount is prorated in the employee's first year.
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
ESO hosts company outings periodically.
Game Room
ESO's game room includes Ping Pong, Pool Table, Video Games, Darts and a tv with streaming capabilities.
Stocked Kitchen
ESO has a fully stocked kitchen including unlimited snacks, coffee and sodas.
Happy Hours
Happy hours are hosted on occasion at the team's discretion or for the larger group.
ESO offers employees free onsite parking.
Fitness Subsidies
ESO will reimburse up to $250 per year for qualified health and wellness expenses such as gym memberships, yoga classes, smoking cessation, etc.
Professional Development Benefits
Lunch and learns
ESO hosts lunch and learn meetings on occasion.
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