Threat Response Analyst (Remote) at CrowdStrike

| Austin
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About the Role:

The CrowdStrike OverWatch Elite Team is seeking a motivated individual with very strong technical skills to work with a team of analysts and technical staff to understand and fulfill client requirements, exchange threat intelligence with clients and internal teams and brief clients on security threats and incident response. The OverWatch Elite team delivers White Glove service to augment OverWatch hunting and provides a personal, focused and attentive experience to customers that expect a top-tier, proactive, professional service.

To be successful in this role, you must be a motivated self-starter, be committed to ongoing self-education, possess strong customer service skills, excellent technical problem-solving skills and be obsessed with threat hunting and disrupting the adversary.

Remote U.S. role within a reasonable commuting distance to one of the following offices: Sunnyvale, CA; Irvine, CA; El Segundo, CA; Austin, TX; Seattle, WA; Kirkland, WA; Columbia, MD; Boston, MA; Arlington, VA; St. Louis, MO; Minneapolis, MN.

Responsibilities:

  • Generate high-quality customer deliverables to meet the criteria and expectations of the service such as:

    • hunting for threats, anomalies and cyber-related disruptions on customer endpoints

    • performing threat analysis, deep-dives and incident assessments

    • researching and assessing customer’s threats and IOCs

    • conducting ongoing customer environment assessments

    • authoring bespoke Falcon security reports for customer endpoints

    • holding quarterly customer security report calls

  • Provide subject matter expertise and insight to clients about industry attack trends and defenses by developing and maintaining deep awareness and understanding of evolving threats, adversaries and intrusion trends

  • Development and delivery of impactful threat briefings, reporting and presentations to customers by providing actionable intelligence

  • Collaborate interdepartmental teams to help detect new, interesting or unique threats and mitigations based on hunting observations

  • Build strong advisory relationships with customers and continuously exceeding client expectations

  • Guide clients through Threat Response findings and providing subject matter expertise for response activities such as taking remediation actions in situations that require action to be taken

  • Gather client input and feedback across client base to influence service roadmaps

Key Qualifications

Required:

  • Trustworthy, self-starter, collaborative, dependable, driven personality

  • Bachelor’s degree in information security or related discipline or the equivalent of 6 years or more in the industry as job experience

  • 2 or more years of significant client-facing relationship management experience

  • Prior cyber experience in 4 or more of the following:

    • active threat hunting (open source or commercial tooling)

    • intrusion analysis

    • managed or enterprise information security services

    • incident response

    • endpoint forensics

    • malware analysis

    • penetration testing

    • network defense

  • Bonus points for experience with big-data processing tools such as Splunk, Logstash, Kibana, etc.

  • Solid understanding of common enterprise technologies, processes and technology

  • Strong written and verbal communication skills

  • Proven ability to convey extremely technical concepts to audiences with varying technical prowess

#LI-JW1

#LI-Remote

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Technology we use

  • Sales & Marketing
    • SalesforceCRM

Location

Fantastic downtown location walking distance to awesome restaurants and happy hour spots.

An Insider's view of CrowdStrike

What’s the vibe like in the office?

I was truly blown away by how great CrowdStrike’s culture is. We’re incredibly collaborative and everyone genuinely likes to spend time with one another. This is just one of the reasons that really drew me to grow my career here!

Vince

Corporate Sales Manager

What does your typical day look like?

A Corporate Account Executive is essentially a relationship manager between any organization that we're working with and CrowdStrike. We're strategic and we really dig into the current security environment of a company: finding out what their pain points are, finding out what their goals are, and then positioning a solution!

Theo

Corporate Account Executive

What are some things you learned at the company?

Being in a role that works with multiple departments within CrowdStrike, as well as, with others outside of the company, I have learned the importance of clear communication & collaboration skills through exposure to different situations and learning from those around me. I am excited to see how these skills grow as I develop in my career.

Marit

Account Manager, Renewals - Team Lead

How do you empower your team to be more creative?

My leadership style is to be supportive and a little bit experimental. We don't try to cookie cut our reps. We want everyone to find out what they are good at and then coach to those strengths, cover the weaknesses and help everyone find their own way to be successful.

Jack

Senior Director, Corporate Sales

How has your career grown since starting at the company?

CrowdStrike has provided endless opportunities for my professional growth. Not only has the organization provided the support to advance my career internally, but they also prepare you for success with any future endeavors outside of the CrowdStrike organization!

Michelle

SMB Account Executive

What are CrowdStrike Perks + Benefits

CrowdStrike Benefits Overview

We offer flex schedules, a comprehensive benefits package, health and wellness programs, fully stocked company pantry, company and team events, and commuter benefits. We also offer our people the chance to work on passion projects and innovation during our annual “Think Week” as well as peer recognition and reward programs like Team Bravo award for cross-functional collaboration and Hero award for those who embody our core values and live our culture.

Culture
Volunteer in local community
CrowdStrike supports employees in charitable efforts and community service for charities and causes important to the local team.
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Competitive 401(k) plan.
401(K) Matching
Company Equity
RSU's are available as part of employee compensation.
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
CrowdStrike provides 12 weeks of parental leave for the primary caregiver and 8 weeks leave for the secondary care giver.
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
We sponsor company-wide bring your child to work days as well as company events where family is encouraged to attend.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
We offer pre-tax commuter benefits.
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
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