Brand Design Lead

| Austin | Hybrid
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BigCommerce, named Austin's “Top Places to Work” in 2017 is looking for a Brand Design Lead. As the Brand Design Lead at BigCommerce, you will be responsible for defining and governing the visual communications standards for the BigCommerce brand across our entire ecosystem. This role is critical to ensuring familiarity of our brand across all touch points—from awareness to conversion for all of our communication channels. In this position you will play a strategic role in planning campaigns and evolving our brand over time. You will be trusted to define and proliferate the guidelines that ensure all of our design teams can successfully execute our creative vision while still meeting conversion and usability best-practices. This is a hands-on design position where you can expect to spend at least half of your time designing.

What you’ll do:

  • Partner directly with marketing leadership to define novel creative concepts for our brand campaigns.
  • Support content creation activities by identifying vendors, providing creative oversight, providing post-production support if necessary, and organizing and managing assets.
  • Deliver brand guidelines, templates and toolkits that define the BigCommerce brand experience we expect from our designers, vendors and partners.
  • Provide creative leadership and oversight to the broader marketing design team to ensure they are appropriately leveraging our brand design toolkit.
  • Help govern the quality of our various brand expressions across the company.
  • In partnership with our people and facilities teams, define our employer brand and environmental expression of our brand.
  • Take full ownership of your work, including managing multiple priorities and creating awareness of new and changing templates and guidelines.
  • Depending on your interests, there is the opportunity to contribute to the visual UI of our product.
  • Deliberately focused. You are passionate about compelling visual design being a critical component of any great strategy. You are happiest maintaining a visual focus across a broad range of functional areas.
  • Emotionally attuned. You understand how to craft work that elicits the appropriate emotional response in your audience.
  • A systems thinker. You understand how to define guidelines with both the structure and the flexibility needed to make all functional areas of the brand desirable and usable.
  • Results oriented. You understand that creative work also serves a functional purpose and work tirelessly to ensure your designs are as performant as they are beautiful.
  • Self-driven. You have superior organizational skills, integrity and great follow through on tasks. You don't get overwhelmed easily.
  • Naturally curious. You're innovative, extremely creative and constantly looking for ways to tweak and optimize.
  • Team-oriented. You're a charismatic people person who can talk to anyone; you're flexible, fearless, and excited to help build something awesome.
  • Pragmatic. You appreciate the latest design trends but can easily filter out what is and isn’t useful to the task at hand.
  • A utility player. You're willing to help out wherever needed.

Who you are:

  • 5+ years working as a visual designer. Experience working in-house for a B2B service or product organization is a major plus.
  • Excellent communication skills and ability to advocate for your preferred solution in a measured and objective manner.
  • Demonstrated excellence delivering integrated multi-channel campaigns that support and enable sales/marketing goals.
  • Experience working directly with photographers and videographers to produce campaign assets.
  • Experience partnering with front-end developers to implement your designs.
  • Experience coaching and leading other designers.
  • Experience delivering assets and content for large-scale digital properties, including: responsive websites, marketing channels, ecommerce experiences, and UI.
  • Ability to multitask, working on several projects at once with careful attention to detail.
  • Expertise in the Adobe Creative Suite, Sketch, PowerPoint and Keynote. Basic understanding of Craft, Hubspot, JIRA and other online publication tools is a plus.
  • Previous experience working on responsive and international/multi-locale sites is a plus.

Why BigCommerce?

BigCommerce was founded with the goal of democratizing ecommerce, bringing online selling and features once reserved for multi-billion-dollar companies to the masses. We have a solid foundational team and are looking for a strong senior-level designer to help us scale our brand-design toolkit as we also scale our business.

Everyday you’ll get to work with individuals who helped build companies like PayPal, HomeAway, Rackspace and Eventbrite. You’ll solve challenging problems and build game-changing solutions that will help more than 60,000 clients. And you’ll do it all at a hyper-growth company with a great culture, outstanding benefits and $125 million in funding from visionary investors like Steve Case's Revolution Partners, Softbank, Amex and Telestra.

Perks & Benefits

  • An amazing company culture that doesn’t just talk values, but lives them
  • Open vacation policy for salaried team members and generous accrual vacation policy for hourly team members, + paid sick time
  • Culture groups including a women’s networking group (Tribe).
  • Competitive compensation packages and meaningful stock grants for every employee
  • Comprehensive health insurance coverage that starts on day one
  • Fully stocked kitchens and craft beers (don’t worry, we also subsidize gym memberships)
  • Three especially cool offices in Austin, San Francisco and Sydney
  • A free online store to help you live out your entrepreneurial dreams
  • Employee-driven team building activities like paintball, rock climbing, social sports leagues, hackathons, movie nights, river floats, etc.
  • Time off for volunteering and employee-driven charity events
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • TypeScriptLanguages
    • ElixirLanguages
    • ErlangLanguages
    • Objective -CLanguages
    • ScalaLanguages
    • GoLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • AjaxLibraries
    • Backbone.jsFrameworks
    • CircleCIFrameworks
    • HadoopFrameworks
    • LaravelFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • Vue.jsFrameworks
    • jQueryFrameworks
    • Next.jsFrameworks
    • SeleniumFrameworks
    • JenkinsFrameworks
    • ScalatestFrameworks
    • MockitoFrameworks
    • CassandraDatabases
    • HBaseDatabases
    • HiveDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • RedisDatabases
    • SnowflakeDatabases
    • RedshiftDatabases
    • Google AnalyticsAnalytics
    • TableauAnalytics
    • PhotoshopDesign
    • SketchDesign
    • Adobe Creative SuiteDesign
    • AsanaManagement
    • ConfluenceManagement
    • Google DriveManagement
    • Google DocsManagement
    • JIRAManagement
    • SmartsheetManagement
    • WordpressCMS
    • SalesforceCRM
    • MailChimpEmail
    • MarketoLead Gen
    • Google HangoutsCollaboration
    • Microsoft TeamsCollaboration
    • SlackCollaboration
    • ZoomCollaboration
    • SmartsheetProject Management

Location

Our HQ is set amongst trees and nature trails in the beautiful hills of Austin.

What are BigCommerce Perks + Benefits

BigCommerce Benefits Overview

We empower our employees to think big and do great work by offering a positive work environment and outstanding benefits.

For your health: We offer multiple national medical insurance plans including PPO and HDHP options. We also offer a PPO dental plan and vision insurance.

For your wealth: We offer a 401(k) retirement plan, a Health Savings Account (HSA), a Healthcare Flexible Spending Account (FSA), and a Dependent Care Flexible Spending Account (DCRA) as pre-tax benefits. We also offer company paid life insurance up to 3 times your annual salary, as well as company paid short-term & long-term disability insurance.

For your resilient self: We care about your wellbeing in addition to your health and wealth. To assist with that, we offer paid vacation leave (15 days PTO for hourly employees and open vacation for our salary employees). All employees receive paid sick leave, paid volunteer time, and a paid wellness day. We have multiple family benefits for caregivers including paid parental leave, newborn child sick leave, adoption assistance, and a flexible return to work policy. We also offer educational reimbursements, a free BigCommerce ecommerce store, and an Employee Assistance Program.

Last, but definitely not least, we like to enjoy ourselves at work. We have company-sponsored employee programs including Employee Resource Groups, culture clubs, even virtual events.

Culture
Volunteer in local community
We encourage our employees to give back to our local communities through volunteer work. BigCommerce provides two paid Charity/Volunteering Leave days per calendar year to all permanent employees.
Partners with nonprofits
Each year, the BC family partners with Partnerships for Children to help kids in the Austin area who have been taken from their homes and are living in protective custody during the holidays.
Open door policy
Open office floor plan
Employee resource groups
Employee-led culture committees
Hybrid work model
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
BEmpowered for women, non-binary people, and allies; BProud for LGBTQ+ and allies; B-United for Veterans and allies; BCinColor for people of color and allies; BigFamily for caregivers and alli
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
National United HealthCare PPO & HDHP plan options with deductibles as low as $500, coverage up to 100% for in-network services and low monthly premiums
Life insurance
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
Company equity
BigCommerce offers equity to employees through a number of different occasions, including an annual equity performance review period.
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Unlimited vacation policy for salaried team members and generous accrued time off policy for non-exempt team members.
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
We offer employees parking in a garage on the property.
Fitness stipend
Onsite gym
Professional Development Benefits
Job training & conferences
BigCommerce offers a variety of opportunities for learning and development from training sessions and workshops, to different conferences to attend.
Lunch and learns
Promote from within
Mentorship program
Career mentorship is available.
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

We empower our employees to define culture in the areas of wellness & fitness, community & volunteerism, and team building through local culture clubs that help our employees connect. Our Employee Resource Groups (ERGs) support our diverse workforce through supportive, inclusive networks that help develop awareness and respect across the company. We sustain our culture by understanding what drives our employees' engagement, measuring that engagement, and implementing initiatives to continue to make BigCommerce an even better place to work.

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