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Design Operations Director

| Austin

About Kendra Scott:
We are a fun, talented and driven team dedicated to providing our customers with gorgeous products and a WOW! experience. Family, fashion and philanthropy are at the core of our company and though we move at a very fast pace, we are committed to maintaining a family-oriented work environment and giving back to our community. A passion for great design, dedication to innovation and a strong social media presence are our building blocks for creating a unique and engaging lifestyle brand across all channels, including retail stores, wholesale accounts and e-commerce. Our headquarters are located in the heart of Austin, Texas, and we embrace the unique vibe and energy of our hometown as an inspiration for our brand and company culture.
Position Overview:
We have an exciting opportunity to help drive the efficiency and effectiveness of our product design processes at Kendra Scott! Reporting to our VP of Design, our Design Operations Director will optimize speed to market by guiding the Design team to adhere to timelines and implementing processes that will enable creativity and productivity.
Department Leadership
• Partner with our VP of Design to lead the management and strategy for timely and successful execution of the functions and end to end processes of the Product Design team.
• Lead and facilitate the operations and administrative functions of the Product Design team and partner with VP Design to ensure team alignment and integration with department timelines and cross functional product to market calendars.
• Lead process management, including managing workflow from inception to execution while maximizing the team's productivity and insuring the team is meeting all deadlines.
• Develop comprehensive understanding of existing design calendar, processes and external expectations of design. Understand departmental and cross functional dependencies.
• Identify and execute on opportunities for improvement in the design processes, cross functional partnerships/processes and overall product to market calendar as it relates to design.
• Partner with VP of Design and leadership team to develop, track and report weekly/monthly/quarterly metrics, deadlines and adherence to expectations and objectives.
• Foster the culture of creativity, entrepreneurship, calculated risk-taking, innovation while demonstrating an understanding of cross functional dependencies.
• Partner with Design leadership team to hire, motivate and develop an effective team.
Cross Functional Leadership
• Develop comprehensive understanding of existing product to market calendar, business processes and the impact of and to Design Operations and processes.
• Attend weekly Calendar meeting with cross functional senior leadership to capture information and proactively communicate changes or new initiatives that will impact the Design team and/or cross functional teams.
• Partner with the cross functional partners to anticipate future needs and challenges and proactively develop and implement new process improvements initiatives to enable efficiency in design operations.
• Lead cross functional process management with a focus on the inception of design to the workflow between design, sourcing and merchandising.
• Proactively identify solutions that will contribute to organizational success and make recommendations
• Partner with Design VP on design budget responsibility
• Ensure department spending is in line with budget
• Partner with Finance team to review actuals versus budget
• Representative Design at key cross functional operations and strategy
Our Ideal Candidate Will Have:
• A Bachelor’s degree or equivalent experience
• 7+ years’ experience in a consumer product design role, preferably in the area of fashion
• 3+ years’ experience leading and managing a team and/or cross functional teams, preferably in a consumer product design group
• Ability to define departmental objectives & strategy that align with the business goals
• Thorough understanding of product design and related operations, processes and administration
• A growth mindset: a track record of leveraging past learnings, encouraging new ideas and smart risk taking in self and others
• Strong communication skills with a proven ability to build cross functional partnerships to make effective decisions
• High commitment to employee growth and development
• A shared appreciation for our 3 core values of Family, Fashion and Philanthropy

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • Twitter BootstrapLibraries
    • SCSSLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • Salesforce Commerce CloudFrameworks
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • TableuAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • BasecampManagement
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • ListrakEmail


Our Home Office is located in the heart of Austin, with easy access to MoPac, downtown and North Austin neighborhoods.

An Insider's view of Kendra Scott

What’s the vibe like in the office?

Our Home Office vibe is exactly how it sounds- it feels like home. It's exciting because you never know what daily surprises are in store-Kendra could be walking around in a unicorn costume giving everyone hugs or our Fun Committee may be hosting a happy hour in the cafe to relieve the stress of a busy week. This place is truly one of a kind!


Store Technology Analyst

What projects are you most excited about?

Our goal at Kendra Scott is to keep the shopping experience personal. I am most excited about how we are working to achieve that goal digitally. From personalized content on our website to targeted email campaigns, our focus for 2018 is on making every customer’s experience with Kendra Scott relevant and personal.


eCommerce Merchandising & Email Marketing Manager

How has your career grown since starting at the company?

In 2.5 years, I’ve been fortunate to experience our brand in 3 different cities. After 2 years in Memphis & Nashville as a Community Relations & Events Manager, I moved to Austin to take on a new role of Talent Acquisition Specialist. I’m thankful for a company that is committed to internal growth and sees development potential in every employee.


Talent Acquisition Specialist

How do you empower your team to be more creative?

With a business that’s growing as rapidly as ours, technology is so important in bringing an amazing Kendra Scott experience to our customers. Our IT team acts as a direct pipeline that connects them to our brand. I constantly challenge my team to continue to innovate the way we bring Family, Fashion, and Philanthropy to our customers.


Founder and CEO

What projects are you most excited about?

All of them! I just finished a new warehouse management system implementation and we have a roadmap full of system investments slated for 2018, all of which are critical to fuel our continued success! I love that I get exposure to ALL systems at Kendra Scott, including ERP, POS, WMS, & E-comm- experience I'd be hard pressed to gain anywhere else!


Program Director

What are Kendra Scott Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Perks & Discounts
Stocked Kitchen
Some Meals Provided
Happy Hours

Additional Perks + Benefits

At Kendra Scott we believe in treating our employees like family, and supporting those with families of their own. We proudly support work-life balance through our unique culture and perks. Our robust benefits package includes 100% paid parental leave and matched 401K, while our workspaces are personally designed by Kendra to inspire creativity and collaboration – a home away from home. With a complimentary nail bar, on-site gym, juice bar and kids’ game room, our workspaces put our Family pillar into action. Our work culture promotes healthy living, flexibility to raise a family, and inspiring relationships.

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