Director of Digital Experience Design

| Austin
At Bright Health we’re trying to make healthcare simpler, personal and more affordable. To do that, we’re creating an engaging user experience on brighthealthplan.com (the primary destination for new users), our member hub, and our tools for brokers and providers. We need someone like you to join our growing team to help us conceptualize, define, and build the user experience depth of Bright Health in 2021 and beyond. You’ll collaborate with design technology, marketing, creative, engineers, product, and business partners to define the next stage of Bright Health. 
The ideal candidate has experience using UI/interaction design principles, in collaboration with a content strategist/copywriter, to create engaging and effective user experiences

YOUR RESPONSIBILITIES

  • Transform user, brand, and business needs into compelling user experiences that drive business results and user satisfaction.
  • Lead design projects from kick-off to launch, including wireframes, concept mocks, interactive prototypes, and final layouts.
  • Develop site architecture, navigation, and interaction design capabilities to engage the user, defining content hierarchy in collaboration with marketing and business partners.
  • Collaborate with cross-functional team to develop A/B testing strategy, execution, and analysis to optimize conversion.
  • Collaborate with engineering and design technology to define and maintain the design system.
  • Team mentoring and leadership.

EDUCATION, TRAINING, AND PROFESSIONAL EXPERIENCE

  • Ten (10)+ years’ experience designing great customer experiences and building websites that are engaging and intuitive
  • Five (5)+ years managing a creative design team
  • Five (5)+ years experience using Sketch and InVision.
  • Five (5)+ years in HTML/CSS and JavaScript
  • Expert knowledge of responsive design and mobile UI
  • Strong understanding of UX and its relationship to visual design
  • Experience with interactive UX Prototyping and utilizing design systems.
  • Super collaborator, with experience working in fast-paced Agile environments. 
  • Proven process of using data to inform your designs and design decisions. 
  • Ability to define a project path forward, manage trade-offs, and effectively gather feedback. 
  • Familiarity with psychology design principles and/or behavioral design. 

NICE TO HAVE

  • Accessible design expertise 
  • Working knowledge of material design, reactstrap/Bootstrap design principles.
  • User research experience
  • Front-end coding capabilities 
  • Mobile native app experience 

ABOUT US
 
At Bright Health, we brought together the brightest minds from the health care industry and consumer technology and together we created Bright Health: a new, brighter approach to healthcare, built for individuals. Our plans are easy to manage, personalized and more affordable, giving people the quality care they deserve. Through our exclusive care partnerships with leading health systems in local communities we are reshaping how people and physicians achieve better health together.
 
We’re Making Healthcare Right. Together. 
We've won some fun awards like: Great Places to Work, Modern Healthcare, Forbes, etc. But more than anything, we're a group of people who are really dedicated to our mission in healthcare. Come join our growing team!
 
As an Equal Opportunity Employer, we welcome and employ a diverse employee group committed to meeting the needs of Bright Health, our consumers, and the communities we serve. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
BRIGHT ON!

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Technology we use

  • Engineering
  • Product
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • PowerShellLanguages
    • D3JSLibraries
    • ReactLibraries
    • Node.jsFrameworks
    • MongoDBDatabases
    • TSQLDatabases
    • InVisionDesign
    • SketchDesign
    • Lucid ChartDesign
    • JIRAManagement
    • Microsoft ProjectManagement

Location

We are downtown at 515 Congress Avenue, right in the heart of downtown! Tons of restaurants and close to public transportation.

An Insider's view of Bright Health

What’s the vibe like in the office?

The office has a relaxed and laid back vibe but people are very serious about their work - perfect!

Anthony

Data Engineer

What does your typical day look like?

My day is so varied, given how quickly we're growing, which is fulfilling for me. I have a good balance of strategic and tactical work in my day as well as time to focus and time to collaborate.

Jen

VP, Digital

What makes someone successful on your team?

A hard-working team player who thinks first and codes next is likely to learn a lot and quickly become a valuable member of the team. Lots of experience with some of our tooling is always nice, but if someone can't knowledge-share well or responds poorly to code reviews and other requests for collaboration, it'll be a tough fit.

Brian

Software Engineer 3

How do your team's ideas influence the company's direction?

We hire smart individuals who thrive on accomplishment and purpose. Our teams are exposed to the bigger picture through constant communication and dialogues – that encourages them to come up with innovative solutions to problems. We've made significant adjustments on our direction in technology and process that were initiated by the team.

Abdullah

VP, Engineering

What are Bright Health Perks + Benefits

Bright Health Benefits Overview

We have 3 different health insurance plans, all through Cigna (HDP, Premium HDP and PPO). We cover the majority of the cost for the employee and some cost for family. We have two dental plans and a vision plan as well. We put 3% of your total earnings into your 401K plan and you are immediately vested in that. We have all the latest technology (Mac or Surface laptops – your choice) to use including standing desks. Fully stocked fridge with snacks and drinks.

Culture
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Pair programming
Open office floor plan
Diversity
Highly diverse management team
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Bright Health employees can contribute up to $3500 annually to their FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
We will put 3% of your total earnings into your 401K plan, even if you don't put anything in. It's a safe harbor contribution.
401(K) Matching
Bright Health provides employees with a 401(k) plan managed by Vanguard. We provide a ‘safe harbor’ non-elective contribution equal to 3% of your compensation, regardless of participation in the p
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 6 weeks of parental leave for the primary caretaker. We also provide 2 weeks of leave for the secondary caretaker.
Flexible Work Schedule
Bright Health provides employees with a flexible work schedule that includes Core hours, Flexible start and end times.
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Company sponsored family events
Bright Health sponsors family oriented events Annually.
Vacation & Time Off Benefits
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Stocked Kitchen
Happy Hours
Happy hours are hosted on occasion.
Fitness Subsidies
Bright Health employees are eligible for discounts on several gym memberships.
Professional Development Benefits
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